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Sony XBR55X930D 55-Inch 4K Ultra HD 3D Smart LED TV (2016 Model)

3.0 3.0 out of 5 stars 292 ratings

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Screen Size 55 Inches
Brand Sony
Display Technology LED
Resolution 4K
Refresh Rate 120
Special Feature Flat
Included Components TV, stand, remote, battery, ac power cord, manual, setup guide, warranty
Connectivity Technology Wi-Fi
Product Dimensions 10.4"D x 48.9"W x 30.4"H
Supported Internet Services netflix, Amazon Instant Video

About this item

  • Dimensions (W x H x D): TV without stand: 48.9" x 28.3" x 1.4", TV with stand: 48.9" x 30.4" x 10.4"
  • Smart Functionality: Yes
  • Pairs 4K Ultra HD picture clarity with the contrast, color, and detail of High Dynamic Range (HDR) for the most lifelike picture
  • Backlight: GRID ARRAY with Local Dimming and Boosting; Edge Lit
  • Refresh Rate: 120Hz (Native); Motionflow XR 960 (Effective)
  • Inputs: 4 HDMI (HDCP 2.2/HDMI 2.0a), 3 USB
  • Accessories Included: Voice Remote Control (RMF-TX200U), Batteries (R03), AC Power Adaptor (ACDP-240E01), AC Power Cord Spec (C17 US 2Pin (w Polarity), Cord-Set), IR Blaster (IRB-BR1), Table Top Stand (Separate, assembly required)
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Important information

Visible screen diagonal

55" / 140 cm

Top Brand: Sony

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What's in the box

  • TV, stand, remote, battery, ac power cord, manual, setup guide, warranty
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    Product Description

    Product Description

    Thanks to our ingenious Slim Backlight Drive, this 4K HDR television offers breathtaking picture quality in a super thin design.

    Amazon.com

    Product information

    Warranty & Support

    Amazon.com Return Policy:Amazon.com Voluntary 30-Day Return Guarantee: You can return many items you have purchased within 30 days following delivery of the item to you. Our Voluntary 30-Day Return Guarantee does not affect your legal right of withdrawal in any way. You can find out more about the exceptions and conditions here.
    Product Warranty: For warranty information about this product, please click here. [PDF ]

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    Sony XBR55X930D 55-Inch 4K Ultra HD 3D Smart LED TV (2016 Model)


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    From the manufacturer

    Features

    Amazingly bright, incredibly slim

    Our innovative Slim Backlight Drive cleverly guides light to where it’s needed most on screen. You’ll enjoy the best of both worlds: the most dramatic black levels and brightness in an ultra slim TV.

    Uncover the detail with 4K HDR

    A High Dynamic Range (HDR)-compatible TV will change the way you look at TV. Combined with 4K Ultra HD resolution, HDR video content delivers exceptional detail, color and contrast, with a far wider range of brightness than other video formats. The result is the most lifelike picture TVs have ever been able to create, with brilliant highlights and fine detail.

    Capturing the full range of dark and light

    By precisely balancing the light output across the screen, dimming some areas and boosting others, X-tended Dynamic Range PRO reveals a brightness range three times that of a conventional LED-backlit TV. When combined with an HDR signal you’ll experience even greater brilliance in every scene as it increases the quality of HDR with finely-gradated bands of color and more vibrant hues.

    More colors, depth and realism

    Colors are as rich and vivid as nature’s own thanks to the TRILUMINOS Display with more shades of red, green and blue than ever before. You’ll enjoy vibrant, authentic images that evoke the emotion in every scene. When combined with HDR video, TRILUMINOS Display further increases the color depth for noticeably brighter and more realistic colors.

    Adding 4K magic into every scene

    The 4K Processor X1 ensures everything you watch - movies, sports, and streaming video – looks the best it possibly can. Color, contrast and clarity are all optimized based on what you are watching.

    Every scene looks more realistic.

    Discover a thrilling world of extraordinary clarity. Every single pixel is enhanced beautifully by our most powerful 4K picture processing technology ever. Individual parts of each scene are analyzed and matched with a special image database that independently addresses texture, contrast, color, and edges. The difference is clear with supremely lifelike detail, no matter what you're watching.

    Hangs like a picture

    With uncompromising pictures and a super slim design, it upgrades your living room and demands to be admired. Mount it close on the wall like a picture frame, while the flush finish with no raised bezel provides a near invisible edge. The gold inlay accent stripe adds a level of sophistication to your room.

    Motionflow keeps the action smooth

    TV that keeps up with real life. Sony’s refresh rate technology (Motionflow XR 960) allows fast moving action sequences in sports and movies to be seen with lifelike clarity.

    A world of possibilities

    Find all the entertainment you can dream of, faster than ever. From movies and TV shows to thousands of apps, Sony’s Android TV brings you everything in an instant.

    Just say what you want

    Spend less time browsing, and more time watching. Voice search on Android TV provides you with the power of Google search, allowing you to find content across different services without the hassle of time-consuming text entry.

    Send to a bigger, better screen with Google Cast

    Send movies and music from your smartphone to your TV with Google Cast. Use your phone as a remote control.

    Your favorite apps, on your TV

    Enjoy a huge range of apps from Google Play, including YouTube, Netflix, Amazon Video, Hulu, Pandora and more. Also, play your favorite Android games on the big screen.

    Customer reviews

    3 out of 5 stars
    292 global ratings

    Customers say

    Customers like the picture quality of the television. They mention it's stunning, the color is bright and vibrant, and the vividness and depth are astounding. They appreciate the 4K resolution and value for money. However, some customers have reported issues with power saving and durability. They also dislike the sound quality. Opinions are mixed on the tv quality and ease of setup.

    AI-generated from the text of customer reviews

    88 customers mention "Picture quality"68 positive20 negative

    Customers like the picture quality of the television. They mention it's stunning, good, and 1080p and 720p videos look great. Blacks are amazingly dark, colors are bright and vibrant, and the vividness and depth are astounding.

    "...4K (2160p) videos in particular look amazing. 1080p and 720p videos look great also despite the fact that the TV is made for 4K native output...." Read more

    "...my eyes and the way I enjoy TV, there is nothing like a Sony: colors are vibrant and sharp yet natural enough so they don’t feel forced into you and..." Read more

    "...I am over the moon with this tv's capability. The vividness and depth are astounding, and at 65" I feel immersed in whatever I'm doing, be it..." Read more

    "...The Sony picture is gorgeous. Is it worth upwards of $3200?..." Read more

    21 customers mention "4k resolution"17 positive4 negative

    Customers like the 4K resolution of the television. They say the content is amazing, and the HDR seems revolutionary. Some say the HD channels are fabulous and the HDR adds a lot of detail to the range of dark and light.

    "...This TV was incredible, beautiful to watch, vibrant colors, incredible 4K resolution, etc., all what the marketing material says was true...." Read more

    "...Then the big one. HDR content. Holy wow. I am over the moon with this tv's capability...." Read more

    "...The TV works flawlessly with the PS4 PRO, and the HDR adds a lot of detail to the range of dark and light spectrum in games...." Read more

    "...issues, it is a beautiful TV to look at even when off, all HD and 4K content is amazing. The colors are far better than my last Bravia TV...." Read more

    17 customers mention "Value for money"13 positive4 negative

    Customers appreciate the value for money of the television. They mention it's a good buy and a typical high-end Sony product.

    "First off, this TV is a great value given the ~50% price drop from the launch MSRP...." Read more

    "...So Samsung QLed it is, very good price for a 65” 2019 model with great reviews. Let’s see" Read more

    "...Still working on it. Great price at under $2000." Read more

    "So originally I was happy with this television. The picture and price was perfect...." Read more

    55 customers mention "Tv quality"37 positive18 negative

    Customers have mixed opinions about the TV's quality. Some mention it's excellent, while others say it's poor. They mention the defectiveness rate is high, the 3D is broken, and the interface issues are glitchy.

    "...I think 5/5 stars is a fair score for this device. It's a thoroughly impressive TV...full stop...from industrial design and physical aesthetics to..." Read more

    "...This TV was incredible, beautiful to watch, vibrant colors, incredible 4K resolution, etc., all what the marketing material says was true...." Read more

    "...operating system, at the heart of the computer part of the TV, is unreliable and frequently crashes...." Read more

    "...Turn it off!Great tv, perfectly happy with this for the next 10 years.p.s...." Read more

    22 customers mention "Ease of setup"13 positive9 negative

    Customers have mixed opinions about the ease of setup of the television. Some mention it's quick and easy, while others say the lack of written instructions is a pain.

    "...Setup was quick and easy and the very first impression of the quality of the picture was WOW...." Read more

    "...and adjustments, it will take a lot of time to use them, and the manual is TERRIBLE...." Read more

    "...Hooking up my sound bar was effortless and the TV picked up the sound output of the sound bar right away..." Read more

    "...TV Stand took too many screws to assembleCable management is messy on this TVThe Bulky Power Supply brick is annoying..." Read more

    34 customers mention "Power saving"0 positive34 negative

    Customers are dissatisfied with the power saving feature of the television. They mention it randomly restarts and now won't power on at all. Some customers also report strange function issues.

    "...What they forgot to say is that it will fail after three years, and that as Sony post-sale support is as bad as the quality of its products you will..." Read more

    "...started acting a bit weird (audio would cut out) and then it just stopped working...." Read more

    "...I try to turn it on (power button on the included Sony remote), it won't turn on, I have to pull the plug and then plug it back in to get it to start..." Read more

    "...However, it stopped working after 18 months and when we called Sony they told us it was a known defect that they will fix...." Read more

    32 customers mention "Durability"5 positive27 negative

    Customers are dissatisfied with the durability of the television. They mention it failed after two years, broke within two months of using it, and throws random errors. The main power board failed inside the TV, and apps started crashing all the time while they weren't using them. Some customers also mention a mortality problem with Sony electronics.

    "...But problems continued after that. Apps started crashing all the time while I wasn't using them...." Read more

    "...It is unfortunate that the TV died so soon, especially since we did not operate the TV for that many total hours...." Read more

    "...The TV has gone on the fritz at least once time, where half the screen went crazy (like a video test on a computer)...." Read more

    "...Overall, the defectiveness rate, broken 3D, and glitchy interface issues are enough for me to return this television, rather than request a..." Read more

    18 customers mention "Sound quality"4 positive14 negative

    Customers are dissatisfied with the sound quality of the television. They mention it's horrible, the audio would cut out, and the TV speakers are fair. Additionally, some say the audio will sound severely compressed where dialogue and voice sounds are. The only audio output is the headphone jack, so they can't listen on headphones while the speakers are turned.

    "...spend more than $200 at the most for a sound bar as sound quality DOES NOT scale with price in that market...." Read more

    "...This product only provides two ways to pass audio to your external sound system; optical and by ARC in one of the HDMI channels...." Read more

    "...Sound loud enough I didn't need a sound bar.Very flat screen, minimal glare.Bright enough for daylight rooms.Fast power-up...." Read more

    "...Then it started acting a bit weird (audio would cut out) and then it just stopped working...." Read more

    Hands Down Impressive TV... If You Have the Patience to Get the Most Out of It
    5 out of 5 stars
    Hands Down Impressive TV... If You Have the Patience to Get the Most Out of It
    First off, this TV is a great value given the ~50% price drop from the launch MSRP. The shift in the television marketplace from 2016 to 2017 onward seems to be towards less features for more money. For example, this is one of the last native 3D ready TVs on the marketplace. If you're interested in 3D, even in passing, this TV is your last chance. From 2017 onward ALL television manufacturers decided to drop the 3D feature as well as native 120hz refresh rates at this price point. Don't be fooled, most TVs under $2,000 in the 2017 line of televisions have 60hz native refresh rates with image processing that they use to claim 120hz or higher effective refresh rates (some will claim as high as 900hz). You can still get higher native refresh rate TVs, but they start getting pricey for no apparent reason other than manufacturers trying maximize profit by locking away better image quality at higher price points than prior years.The XBR55X930D arrived impressively packaged and was fairly easy to remove from the packaging. You'll need two people to carry it as it is very thin and heavy. Be especially mindful of the top of the TV as it is as thin as a Starburst candy. The stand looks sophisticated, but I felt a clean wall mount makes the most of the aesthetics that Sony put into the design of the device. Mounted against the wall the TV looks posh but not out of place. It's not just a TV it's home decor, on or off.Powering on the TV for first use has you sprint through a gauntlet of questions and Google account login credentials. Folks who have purchased brand new Android phones are keenly familiar with this process. Prepare to devote 30 minutes navigating all the set up menus and waiting for your TV to update its Android TV OS software to the latest version. Get familiar with the accompanying TV remote because you'll need to master it in short order. Once updated, you'll be presented with the Android TV menu.Android TV is the operating system that manages all aspects of the XBR55X930D's functionality. It has a lot of useful features if you take the time to get the most out of it. For starters, get familiar with the accompanying TV remote. Learn to use the, microphone, input, navigation arrows, enter, back, and home buttons on the remote control. You'll be using them A LOT and you'll want to be able to locate them by touch. When I mentioned in the title that you will need patience to get the most out of the TV... playing around with Android TV will take some getting used to. I highly recommend you first go into the Picture Settings menu and turn off MotionFlow as it creates the dreaded "Soap Opera" effect. Which in my opinion hurts the image quality despite Sony marketing it as an improvement. Initially I had difficulty activating the 3D functionality over various content sources and syncing the 3D glasses (sold separately). I also had trouble finding the right media player to play content streamed off my home network (I found that Kodi is a decent media player but needs configuring). Again, you'll need to learn how to navigate all the functionality of the device and various quirks. One of the quirks that I've noticed on both the Android phones and now Android TV is that the devices function best if you restart them (as opposed to sleep mode) every few days to clean up memory leaks that might slow down the OS. Nothing huge, but just an FYI.Once you've gotten the TV set up the way you want and the content available for viewing then the fun really begins. The image quality is simply gorgeous. 4K (2160p) videos in particular look amazing. 1080p and 720p videos look great also despite the fact that the TV is made for 4K native output. Even 480i videos look no worse than they did on native SDTVs despite being blown up to a significantly larger size than their native resolutions. I initially experienced "jitter" with 4K video over my laptop that was advertised as supporting 4K, but resolved this by connecting a more powerful computer to the TV. 4K on the Youtube app plays flawlessly if you want a free app based source for 4k video content. The TV's sound output is what you would expect from a TV as thin as a piece of candy, nothing spectacular... but Sony showed effort. I purchased a $130 sound bar / subwoofer combo and connected it through the HDMI 4 ARC (audio return channel) port. This special HDMI port allows you to control connected devices (the volume of the sound bar for example) through the TV remote, effectively turning the TV remote into a universal remote control. I would recommend a sound bar to get the most out of your audio experience with this TV. I wouldn't spend more than $200 at the most for a sound bar as sound quality DOES NOT scale with price in that market.As of writing this review, I've owned my XBR55X930D for about 2 weeks. I think 5/5 stars is a fair score for this device. It's a thoroughly impressive TV...full stop...from industrial design and physical aesthetics to image quality and feature set, Sony went all out. It took more of a time investment to learn how to get the most out of TV than I was initially expecting. However, I've gotten over the learning curve and I am enjoying 4K video, 3D gaming and movies, seamlessly casting content from my phone directly to the TV, and music via Spotify with no problems. For those looking for more than just any TV to watch prime time TV shows on before bed, this TV delivers. It's the perfect TV to couple with a gaming rig, a NAS holding your media collection, or simply use the suite of Android TV apps for all your content sourcing. It took me a few months to finally pull the trigger on a new TV, but this has been one of the best electronics purchases I have ever made.
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    Top reviews from the United States

    Reviewed in the United States on October 16, 2017
    First off, this TV is a great value given the ~50% price drop from the launch MSRP. The shift in the television marketplace from 2016 to 2017 onward seems to be towards less features for more money. For example, this is one of the last native 3D ready TVs on the marketplace. If you're interested in 3D, even in passing, this TV is your last chance. From 2017 onward ALL television manufacturers decided to drop the 3D feature as well as native 120hz refresh rates at this price point. Don't be fooled, most TVs under $2,000 in the 2017 line of televisions have 60hz native refresh rates with image processing that they use to claim 120hz or higher effective refresh rates (some will claim as high as 900hz). You can still get higher native refresh rate TVs, but they start getting pricey for no apparent reason other than manufacturers trying maximize profit by locking away better image quality at higher price points than prior years.

    The XBR55X930D arrived impressively packaged and was fairly easy to remove from the packaging. You'll need two people to carry it as it is very thin and heavy. Be especially mindful of the top of the TV as it is as thin as a Starburst candy. The stand looks sophisticated, but I felt a clean wall mount makes the most of the aesthetics that Sony put into the design of the device. Mounted against the wall the TV looks posh but not out of place. It's not just a TV it's home decor, on or off.

    Powering on the TV for first use has you sprint through a gauntlet of questions and Google account login credentials. Folks who have purchased brand new Android phones are keenly familiar with this process. Prepare to devote 30 minutes navigating all the set up menus and waiting for your TV to update its Android TV OS software to the latest version. Get familiar with the accompanying TV remote because you'll need to master it in short order. Once updated, you'll be presented with the Android TV menu.

    Android TV is the operating system that manages all aspects of the XBR55X930D's functionality. It has a lot of useful features if you take the time to get the most out of it. For starters, get familiar with the accompanying TV remote. Learn to use the, microphone, input, navigation arrows, enter, back, and home buttons on the remote control. You'll be using them A LOT and you'll want to be able to locate them by touch. When I mentioned in the title that you will need patience to get the most out of the TV... playing around with Android TV will take some getting used to. I highly recommend you first go into the Picture Settings menu and turn off MotionFlow as it creates the dreaded "Soap Opera" effect. Which in my opinion hurts the image quality despite Sony marketing it as an improvement. Initially I had difficulty activating the 3D functionality over various content sources and syncing the 3D glasses (sold separately). I also had trouble finding the right media player to play content streamed off my home network (I found that Kodi is a decent media player but needs configuring). Again, you'll need to learn how to navigate all the functionality of the device and various quirks. One of the quirks that I've noticed on both the Android phones and now Android TV is that the devices function best if you restart them (as opposed to sleep mode) every few days to clean up memory leaks that might slow down the OS. Nothing huge, but just an FYI.

    Once you've gotten the TV set up the way you want and the content available for viewing then the fun really begins. The image quality is simply gorgeous. 4K (2160p) videos in particular look amazing. 1080p and 720p videos look great also despite the fact that the TV is made for 4K native output. Even 480i videos look no worse than they did on native SDTVs despite being blown up to a significantly larger size than their native resolutions. I initially experienced "jitter" with 4K video over my laptop that was advertised as supporting 4K, but resolved this by connecting a more powerful computer to the TV. 4K on the Youtube app plays flawlessly if you want a free app based source for 4k video content. The TV's sound output is what you would expect from a TV as thin as a piece of candy, nothing spectacular... but Sony showed effort. I purchased a $130 sound bar / subwoofer combo and connected it through the HDMI 4 ARC (audio return channel) port. This special HDMI port allows you to control connected devices (the volume of the sound bar for example) through the TV remote, effectively turning the TV remote into a universal remote control. I would recommend a sound bar to get the most out of your audio experience with this TV. I wouldn't spend more than $200 at the most for a sound bar as sound quality DOES NOT scale with price in that market.

    As of writing this review, I've owned my XBR55X930D for about 2 weeks. I think 5/5 stars is a fair score for this device. It's a thoroughly impressive TV...full stop...from industrial design and physical aesthetics to image quality and feature set, Sony went all out. It took more of a time investment to learn how to get the most out of TV than I was initially expecting. However, I've gotten over the learning curve and I am enjoying 4K video, 3D gaming and movies, seamlessly casting content from my phone directly to the TV, and music via Spotify with no problems. For those looking for more than just any TV to watch prime time TV shows on before bed, this TV delivers. It's the perfect TV to couple with a gaming rig, a NAS holding your media collection, or simply use the suite of Android TV apps for all your content sourcing. It took me a few months to finally pull the trigger on a new TV, but this has been one of the best electronics purchases I have ever made.
    Customer image
    5.0 out of 5 stars Hands Down Impressive TV... If You Have the Patience to Get the Most Out of It
    Reviewed in the United States on October 16, 2017
    First off, this TV is a great value given the ~50% price drop from the launch MSRP. The shift in the television marketplace from 2016 to 2017 onward seems to be towards less features for more money. For example, this is one of the last native 3D ready TVs on the marketplace. If you're interested in 3D, even in passing, this TV is your last chance. From 2017 onward ALL television manufacturers decided to drop the 3D feature as well as native 120hz refresh rates at this price point. Don't be fooled, most TVs under $2,000 in the 2017 line of televisions have 60hz native refresh rates with image processing that they use to claim 120hz or higher effective refresh rates (some will claim as high as 900hz). You can still get higher native refresh rate TVs, but they start getting pricey for no apparent reason other than manufacturers trying maximize profit by locking away better image quality at higher price points than prior years.

    The XBR55X930D arrived impressively packaged and was fairly easy to remove from the packaging. You'll need two people to carry it as it is very thin and heavy. Be especially mindful of the top of the TV as it is as thin as a Starburst candy. The stand looks sophisticated, but I felt a clean wall mount makes the most of the aesthetics that Sony put into the design of the device. Mounted against the wall the TV looks posh but not out of place. It's not just a TV it's home decor, on or off.

    Powering on the TV for first use has you sprint through a gauntlet of questions and Google account login credentials. Folks who have purchased brand new Android phones are keenly familiar with this process. Prepare to devote 30 minutes navigating all the set up menus and waiting for your TV to update its Android TV OS software to the latest version. Get familiar with the accompanying TV remote because you'll need to master it in short order. Once updated, you'll be presented with the Android TV menu.

    Android TV is the operating system that manages all aspects of the XBR55X930D's functionality. It has a lot of useful features if you take the time to get the most out of it. For starters, get familiar with the accompanying TV remote. Learn to use the, microphone, input, navigation arrows, enter, back, and home buttons on the remote control. You'll be using them A LOT and you'll want to be able to locate them by touch. When I mentioned in the title that you will need patience to get the most out of the TV... playing around with Android TV will take some getting used to. I highly recommend you first go into the Picture Settings menu and turn off MotionFlow as it creates the dreaded "Soap Opera" effect. Which in my opinion hurts the image quality despite Sony marketing it as an improvement. Initially I had difficulty activating the 3D functionality over various content sources and syncing the 3D glasses (sold separately). I also had trouble finding the right media player to play content streamed off my home network (I found that Kodi is a decent media player but needs configuring). Again, you'll need to learn how to navigate all the functionality of the device and various quirks. One of the quirks that I've noticed on both the Android phones and now Android TV is that the devices function best if you restart them (as opposed to sleep mode) every few days to clean up memory leaks that might slow down the OS. Nothing huge, but just an FYI.

    Once you've gotten the TV set up the way you want and the content available for viewing then the fun really begins. The image quality is simply gorgeous. 4K (2160p) videos in particular look amazing. 1080p and 720p videos look great also despite the fact that the TV is made for 4K native output. Even 480i videos look no worse than they did on native SDTVs despite being blown up to a significantly larger size than their native resolutions. I initially experienced "jitter" with 4K video over my laptop that was advertised as supporting 4K, but resolved this by connecting a more powerful computer to the TV. 4K on the Youtube app plays flawlessly if you want a free app based source for 4k video content. The TV's sound output is what you would expect from a TV as thin as a piece of candy, nothing spectacular... but Sony showed effort. I purchased a $130 sound bar / subwoofer combo and connected it through the HDMI 4 ARC (audio return channel) port. This special HDMI port allows you to control connected devices (the volume of the sound bar for example) through the TV remote, effectively turning the TV remote into a universal remote control. I would recommend a sound bar to get the most out of your audio experience with this TV. I wouldn't spend more than $200 at the most for a sound bar as sound quality DOES NOT scale with price in that market.

    As of writing this review, I've owned my XBR55X930D for about 2 weeks. I think 5/5 stars is a fair score for this device. It's a thoroughly impressive TV...full stop...from industrial design and physical aesthetics to image quality and feature set, Sony went all out. It took more of a time investment to learn how to get the most out of TV than I was initially expecting. However, I've gotten over the learning curve and I am enjoying 4K video, 3D gaming and movies, seamlessly casting content from my phone directly to the TV, and music via Spotify with no problems. For those looking for more than just any TV to watch prime time TV shows on before bed, this TV delivers. It's the perfect TV to couple with a gaming rig, a NAS holding your media collection, or simply use the suite of Android TV apps for all your content sourcing. It took me a few months to finally pull the trigger on a new TV, but this has been one of the best electronics purchases I have ever made.
    Images in this review
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    Reviewed in the United States on December 1, 2017
    At least for my eyes and the way I enjoy TV, there is nothing like a Sony: colors are vibrant and sharp yet natural enough so they don’t feel forced into you and sending TV programming to the realm of the UHD imagination, were things look amazing but definitively not real. In most of the other non-OLED UHD TVs, image often looks like everything is wearing an extra cover of make-up, which can be good in certain cases (animation, visually extreme Sci-Fi) but it looks completely and hopelessly artificial most of the time. UHD programing looks absolutely impressive in this TV; in terms of image quality, this is the best TV you can get at this size, period. However, here is where this entire marvelous world ends, some of the flaws of this TV are too great and too obvious to ignore. Granted, image rendering and image quality should be the most important feature on a TV and that’s why I give it 4 stars despite what I’m going to describe

    The first obvious flaw is the remote control. Seriously Sony? The control UI is just above garbage level, with tinny buttons that look and feel the same all over the remote and a very awkward wheel-type selector in the middle. Want to pause a program? Use the same type of tinny button you use to Play, Fwd, Back, mute, sound, input, etc., it is impossible to operate this remote without having to look at it carefully which quite honestly is very silly to say the least. Add to that the remote is not lighted and that its shape is a perfect rectangle (hard to know what’s front and what’s’ back) and you cannot operate this remote in the dark which will be most of the time, at least for me. It also look and feels really cheap, not worthy of the status of this TV, I have seen much better remotes on TVs half its price. The remote range is also very narrow and it takes ages to react during the first minute the TV is turned on. The only thing that works pretty good I would say is the voice recognition but its use is limited to a few apps, and it cannot be used to control the TV settings or move around the TV UI (Really Sony?)

    Then, the poor UI designing ability of Sony moves into the TV. The Android TV interface looks awkward and counter-intuitive to operate, the learning curve is steep, having to go back and forth many times and spend an awful amount of time learning to use it. It is also very slow to respond. The way to manage apps is cumbersome, and its “Discover” menu option seems like a very good idea but again its use is limited to a few apps and there are some parts of that section that cannot be changed or customized. So if you don’t particularly like that section too bad, you have to live with it, you cannot even hide it

    Finally, I spent months trying to fix an issue with the Wi-Fi not working even if the status said connected, having to reconfigure the network several times, etc., very frustrating. Sony support was simply useless, I ended up stumbling into a solution on a messaging board and it was something that didn’t work for everybody, I was lucky it worked for me. So take a notch down for Sony’s technical support, or better said lack of it

    Oh, one very positive thing is the sound, if you connect the TV to a Dolby Digital capable sound bar or receiver you will get pure Dolby Digital sound straight out of the TV which is something not all TVs support, on this respect Sony has been always very careful with the sound capabilities of its TVs, very smart as sound is a complement to the image

    Overall and amazing, visually stunning TV with a sub-par UI and Remote Control. The remote can be fixed with a universal one but you will have to live with the deprived interface. But image will always look gorgeous, that’s a fact

    EDIT AFTER THREE YEARS:

    I have been using Sony products for all my life, but this TV marked the end of that relationship. After this horrible experience, this is my last Sony product ever, good riddance

    This TV was incredible, beautiful to watch, vibrant colors, incredible 4K resolution, etc., all what the marketing material says was true. What they forgot to say is that it will fail after three years, and that as Sony post-sale support is as bad as the quality of its products you will need to shop for a new TV. Compare this with the Sony TV this one replaced, one of the first flat screens, bought in 2007 and retired proudly in 2017 in perfect working condition, when all cable TV provider moved to only digital signal as it didn’t have a digital signal decoder built in. That was the Sony of the past and the one that justified paying a premium for its products. That Sony is sadly gone

    It all started one day that out of the blue, the TV decided to show a double image. The double image will stay there for a few minutes, then go away for a certain period of time, then come back, disappear again, etc. I did everything, from checking the 3D TV settings to a factory reset to no avail, suggesting this an issue with an internal component. I looked around the web and this was the general conclusion also. I then tried to reach Sony support and this was the experience: “Due to the COVID-19 crisis our telephone support center is closed. If you have a product under warranty and need to support call this number or chat with us. If you have a product not under warranty please call your nearest Sony TV authorized repair shop” So, don’t bother us if your product is not under warranty, and it is not our problem that your two nearest Sony authorized repair shops are 200 miles away. Absolutely atrocious customer service, I feel the trust I put in Sony product completely betrayed

    So now to look for a recycling option for 3 years old TV. Or give it to someone that pay more for the repair than what the TV is worth. After some research I reached to finalist for the replacement: Samsung and LG, I wanted LG badly but their 65 inches OLED TVs, the ones that are really worth it, are over $2,000 which is not justified (I decided to get a bigger TV) when in about 3 years more 8K will be the rage and will need to change the TV again. So Samsung QLed it is, very good price for a 65” 2019 model with great reviews. Let’s see
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    A. Ducasse
    5.0 out of 5 stars Five Stars
    Reviewed in Canada on June 27, 2017
    Excellent television. Good reviews are accurate. Won't be disappointed.