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The Spirit to Serve Marriott's Way Paperback – 1997
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About the Author
J.W. "Bill" Marriott, Jr., chairman and CEO of Marriott International, Inc., lives in the Washington, D.C. area.
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They have stuck to their guidelines and made it through tough times. A wonderful family (the Marriotts) and grateful employees.
Photos are very nice.
An easy read, great reference book!
It is an easy read that shares valuable concepts with
provocative illustrations and timeless wisdom. This book is a must-read for the aspiring entrepreneur who wants to make customer satisfaction their first priority. I can't say enough...