Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.

FREE Shipping on orders with at least $25 of books.
Only 16 left in stock (more on the way).
Ships from and sold by Amazon.com. Gift-wrap available.
Sprinkles: Creating Aweso... has been added to your Cart
FREE Shipping on orders over $25.
Used: Very Good | Details
Sold by KB_Deals
Condition: Used: Very Good
Comment: Minimal signs of wear. Ships direct from Amazon! Overnight and 2-day shipping available.
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 3 images

Sprinkles: Creating Awesome Experiences Through Innovative Service Hardcover – February 10, 2015

4.8 out of 5 stars 63 customer reviews

See all 2 formats and editions Hide other formats and editions
Price
New from Used from
Kindle
"Please retry"
Hardcover
"Please retry"
$15.95
$9.42 $2.43

Security
ITPro.TV Video Training
Take advantage of IT courses online anywhere, anytime with ITPro.TV. Learn more.
$15.95 FREE Shipping on orders with at least $25 of books. Only 16 left in stock (more on the way). Ships from and sold by Amazon.com. Gift-wrap available.
click to open popover

Frequently Bought Together

  • Sprinkles: Creating Awesome Experiences Through Innovative Service
  • +
  • Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines
Total price: $29.40
Buy the selected items together

Special Offers and Product Promotions


Editorial Reviews

Review

"Chip Bell understands the importance of gaining trust while running a customer-centric business, and shares the secrets to success." -Herve Humler, President & Chief Operations Officer, The Ritz-Carlton Hotel Company, L.L.C.

"Luxury brands require luxury service.  Sprinkles is a delightful treasure for all who care about taking service to a pinnacle level."  -Doug Kindy, President, Lucchese Boot Company

"Chip Bell's Sprinkles provides five-star concepts for serving the kind of experience that gets five-star reviews from customers."  -Joe Essa, President, Wolfgang Puck Worldwide

"Chip Bell's insightful book will light up your life, fire up your customer service, and rev up your bottom-line.  If you're interested in delivering story-making service, read Sprinkles." -Ron Wallace, Former President, UPS International

"Chip Bell has delivered a magnificent encore.  Sprinkles is chock-full of his signature stories mixed with practical guidance.  -Mark Pizzi, President, Nationwide Insurance

From the Inside Flap

"Sprinkles will bring infectious joy to all who read it and powerful results to all who apply it." -Tariq Farid, Founder and CEO, Edible Arrangements.
NO_CONTENT_IN_FEATURE

The latest book club pick from Oprah
"The Underground Railroad" by Colson Whitehead is a magnificent novel chronicling a young slave's adventures as she makes a desperate bid for freedom in the antebellum South. See more

Product Details

  • Hardcover: 112 pages
  • Publisher: Greenleaf Book Group Press (February 10, 2015)
  • Language: English
  • ISBN-10: 1626341753
  • ISBN-13: 978-1626341753
  • Product Dimensions: 6.8 x 0.5 x 6.6 inches
  • Shipping Weight: 11.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (63 customer reviews)
  • Amazon Best Sellers Rank: #180,285 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Hardcover Verified Purchase
Everybody loves a surprise, and Chip Bell's latest book "Sprinkles" is literally a whole banquet course of one surprise after another. Using a deliciously tasty metaphor of food language, Bell delivers yet another simple but powerful guide to using innovative service to create amazing and memorable experiences for customers. Oh, and by the way, if you are a leader in any organization - from a Fortune 500 corporation with worldwide connections down to a local non-profit serving your community, you have customers. You may call them different things - guests, members, partners, clients, etc. - but you need to serve them with the ideas found in Sprinkles.

A long-time fan of Bell's work, I am continually surprised by how he delivers simple truth in readily applicable ways. In Sprinkles, my favorite part has to be the "secret sauces" he uses as metaphors for building innovative service. Like the sauces that the best chefs use, they are foundational, even neutral - but when added to, heated up, and prepared uniquely for a specific dish, they become amazing.

Here are Bell's 9 "secret sauces" -
- Amazement
- Animation
- Abundance
- Ambiance
- Adoration
- Allegiance
- Alliance
- Accessible
- Adventure

Go ahead - pick up Chip Bell's Sprinkles, and create a memorable "meal" for your customers!
Comment 2 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Kindle Edition
Sprinkles is not the first book I have ever read about adding some zing to our interactions with other people … However, it is one of the easiest to read and understand, and by far the most visually appealing. I found myself with a serious case of the munchies while reading this book …

I was prepared to treat this deceptively short book somewhat dismissively, since it had far less verbiage and way more pictures than I expected. I should have remembered from past experience with this author that the value of his thinking has nothing to do with the size of the book or the number of words.

Chip has a way with words and examples, using both to great effect without wasting space or time... This book is one of the shortest I’ve read, under 100 pages and a squat 6 ¾ X 6 ¾ inches square. It might be lost on a crowded bookcase among the larger and longer books with more “business-like” titles. Do not dismiss this title as not worth your time, because it lacks many words and many pages. The value is in what is said, not how much is said.

Chip uses diverse and engaging examples to make his points crystal clear … His stories are drawn from all types of organizations, from giant corporations like Hewlett-Packard to a mom-and-pop hardware store, healthcare, retail, and fast food, from non-profit and profit, public and private, providers of services and products. No matter what environments you toil, you will find specific and positive examples of how to up your customer service game and stories which you will delight in retelling (with proper accreditation, of course).

Chip likes Alliteration … The “sprinkles” of the title are those specific enhancements to customer service that move us from simply great to “awesome”.
Read more ›
2 Comments 2 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover Verified Purchase
"The secret to differentiation is amazement." This sentence alone is worth the price. Chip Bell relates AMAZING examples of "sprinkles" that delight and astound customers, clients and patients. If this book doesn't get your brain cranking with all manner of ways you can get and keep your customers talking and coming back, then you only pretended to read it. Let your imagination fly...along with your profits!!
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Kindle Edition
There's a lot of things in life that add spice and that extra "something" to us in other ways. For instance, have you ever had a great customer service experience that sticks out in your memory? Perhaps you had the best sales experience ever when buying a big ticket item. Maybe it was receiving the "unexpected" when you were at a business that really rocked your socks off? I remember when my son had surgery at a small medical facility. After he arrived back into his room there were some flowers and his favorite candy waiting for him from the Doctor and staff that cared for him. Unexpected. I know that I appreciated it more than he did. As you can guess, I have recommended this Doc many times to friends!

"Gourmet service requires innovation, creativity and ingenuity". Uncommon service these days is, well, uncommon. We are all in the sales and service business no matter what our titles. Service is what differentiates great companies from the rest. I have been in the the service industry in one form or another my entire career. I recently found a gem that gave me great ideas on how to "top" the service off that I offer. Chip Bell's book Sprinkles: Creating Awesome Experiences Through Innovative Service really drives home why we need to give that extra "sprinkle" on our service in a fun and delectable way.

Each chapter in this yummy book depicts great service as the unexpected, the extra topping, the best bite. Chip enlightens us with great examples of surprise service. They are sure to get you thinking about how YOU and your teams can top each service experience with that "wow" factor that will delight your clients. Ready to get started on taking in some dessert?

1. Everything goes better with sprinkles!
Read more ›
Comment One person found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Most Recent Customer Reviews

Set up an Amazon Giveaway

Sprinkles: Creating Awesome Experiences Through Innovative Service
Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more about Amazon Giveaway
This item: Sprinkles: Creating Awesome Experiences Through Innovative Service