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Sprinkles: Creating Awesome Experiences Through Innovative Service Hardcover – February 10, 2015
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"Luxury brands require luxury service. Sprinkles is a delightful treasure for all who care about taking service to a pinnacle level." -Doug Kindy, President, Lucchese Boot Company
"Chip Bell's Sprinkles provides five-star concepts for serving the kind of experience that gets five-star reviews from customers." -Joe Essa, President, Wolfgang Puck Worldwide
"Chip Bell's insightful book will light up your life, fire up your customer service, and rev up your bottom-line. If you're interested in delivering story-making service, read Sprinkles." -Ron Wallace, Former President, UPS International
"Chip Bell has delivered a magnificent encore. Sprinkles is chock-full of his signature stories mixed with practical guidance. -Mark Pizzi, President, Nationwide Insurance
From the Inside Flap
Top Customer Reviews
A long-time fan of Bell's work, I am continually surprised by how he delivers simple truth in readily applicable ways. In Sprinkles, my favorite part has to be the "secret sauces" he uses as metaphors for building innovative service. Like the sauces that the best chefs use, they are foundational, even neutral - but when added to, heated up, and prepared uniquely for a specific dish, they become amazing.
Here are Bell's 9 "secret sauces" -
Go ahead - pick up Chip Bell's Sprinkles, and create a memorable "meal" for your customers!
I was prepared to treat this deceptively short book somewhat dismissively, since it had far less verbiage and way more pictures than I expected. I should have remembered from past experience with this author that the value of his thinking has nothing to do with the size of the book or the number of words.
Chip has a way with words and examples, using both to great effect without wasting space or time... This book is one of the shortest I’ve read, under 100 pages and a squat 6 ¾ X 6 ¾ inches square. It might be lost on a crowded bookcase among the larger and longer books with more “business-like” titles. Do not dismiss this title as not worth your time, because it lacks many words and many pages. The value is in what is said, not how much is said.
Chip uses diverse and engaging examples to make his points crystal clear … His stories are drawn from all types of organizations, from giant corporations like Hewlett-Packard to a mom-and-pop hardware store, healthcare, retail, and fast food, from non-profit and profit, public and private, providers of services and products. No matter what environments you toil, you will find specific and positive examples of how to up your customer service game and stories which you will delight in retelling (with proper accreditation, of course).
Chip likes Alliteration … The “sprinkles” of the title are those specific enhancements to customer service that move us from simply great to “awesome”.Read more ›
"Gourmet service requires innovation, creativity and ingenuity". Uncommon service these days is, well, uncommon. We are all in the sales and service business no matter what our titles. Service is what differentiates great companies from the rest. I have been in the the service industry in one form or another my entire career. I recently found a gem that gave me great ideas on how to "top" the service off that I offer. Chip Bell's book Sprinkles: Creating Awesome Experiences Through Innovative Service really drives home why we need to give that extra "sprinkle" on our service in a fun and delectable way.
Each chapter in this yummy book depicts great service as the unexpected, the extra topping, the best bite. Chip enlightens us with great examples of surprise service. They are sure to get you thinking about how YOU and your teams can top each service experience with that "wow" factor that will delight your clients. Ready to get started on taking in some dessert?
1. Everything goes better with sprinkles!Read more ›
Most Recent Customer Reviews
Loved this book. A fun read, and while a lot of it is a "no-brainer," it certainly sheds some light on how innovative customer service can win and KEEP your client base.Published 6 months ago by Rachel S.
Excellent ideas to create clients for life. Inspires me to do more!Published 9 months ago by Amazon Customer
What a fantastically simple, yet provocative book on the service we deliver to others! Why do we hold back the sprinkles...ever? Read morePublished 11 months ago by Bobbie Caldwell
This is a fun and easy read, I find myself going back to it day after day for more inspiration. I have also recommended to several friends.Published 13 months ago by Donella M Swopes
This is one of the best books I have read. We read it to our staff at lineups in our restaurants. If people will follow the examples in Chip's book their service will greatly... Read morePublished 14 months ago by ronald wallace
This book proves that ideas can come from anywhere and from anyone at any age as Chip Bell's book was partly inspired by his three granddaughters... Read morePublished 16 months ago by Laney Liner
This is a short but sweet little book that aims to provide a range of stories, insights and techniques to help you retain, boost and excel at customer service and customer... Read morePublished 16 months ago by Autamme_dot_com
'Sprinkles: Creating Awesome Experiences Through Innovative Service' by Chip R. Bell, is a short read, but it's still packs an inspiring punch in it's brief page count. Read morePublished 16 months ago by Wayne A McCoy