Top positive review
6 people found this helpful
Worked well, worth having for a travel camera.
on February 11, 2018
I had never bought one of these accident warranties for a camera before, since I'm usually fairly careful with them, but for some reason decided to get it when I bought a refurbished Lumix. As luck would have it, I did manage to total the camera in an odd accident about four months later. Was pretty bummed at first, since I didn't remember for sure if I had gotten the coverage or not, but then found the confirming email & began the claims process.
It's a fairly easy and straightforward process if you've kept proof of your purchase...mostly done online, so digital or photocopies are fine, no need to keep paper records. It took a bit longer than I thought it should have. They had me send the camera in for inspection, even though I thought the pictures and description of the damage I sent showed it to be beyond reasonable repair (they supplied a mailing label, so it was easy enough to do, at least). When it got to them, they sent a confirmation of receipt, and, a day or so later, a notice surprisingly saying they thought it might be repairable, and would advise further. A few days later they finally sent the expected news that the camera was toast and they would be paying the claim. Nor long after, I received the check.
So, in all it took a bit more time than it could have, but not an unreasonable amount, the process was easy, and there was no haggling or "gotcha" efforts to avoid paying the claim. The coverage was well worth having, and I was satisfied with the way it worked. When I bought a replacement camera, I got the appropriate Square Trade policy to cover it.