Top critical review
One person found this helpful
Not the Best Customer Service
on November 5, 2013
I haven't had the chance to use my SquareTrade warranty and never will, because three months after buying my long sought after digital camera, I slipped on some rocks while shooting a waterfall and broke my camera. This plan doesn't cover accidental damage, so I'm out of luck.
My three star rating is for the difficulty I had in registering my plan. I've used SquareTrade before on Tigerdirect.com and signup was a foolproof process. Here on Amazon, I had to go the SquareTrade website and try to sign up, but for whatever reason the links on the page did not allow me to sign up. I finally emailed ST customer support and a rep responded that all I had to do was follow the links that weren't working. After exchanging a few emails that escalated in unfriendliness, I finally told ST they could refund my money if they couldn't set up the warranty for me. The next email I got was a confirmation that my warranty had been registered.
What I don't understand is why ST thought it would make more sense and be easier for them the trade emails back and forth with a customer for two weeks when a ST rep could have registered my warranty in seconds and gotten a five star review instead of ticking me off and hurting their rating, albeit only a very tiny bit. There really was some kind of of glitch with their website at that time, but lets say for argument's sake that I'm simply a complete moron. I've worked customer service before and and know that there's no shortage of those in any customer base. Even still, wouldn't it have been easier and better for everybody involved if they had just taken care of the problem right away instead of arguing with me?
I have just went on the SquareTrade site and asked for a refund on the unused portion of my plan. That at least was a quick and simple process... it took about five mouse clicks to accomplish. Still, I have to wonder about how easy it would be to file a claim and get service from ST when it is going to cost them money. If their customer service rep was willing to spend all that time just to NOT have register my plan for me, how eager would he or she have been if I needed to file a claim?