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SquareTrade 2-Year Laptop Protection Plan ($250 - 300)
Service plan term: 2 Years|Service plan covered value: $ 250-$300|Change
Price:$8.32+ Free shipping

on February 20, 2015
I am a loyal Square Trade customer and had never had an issue with any of their warranty coverage until now. I ordered a Samsung Chromebook last year. As with any electronic device, I chose what I thought was the ACCIDENTAL coverage. I am very careful with my items but an accident can happen at any time, so I always buy the ACCIDENTAL coverage. Well, up until now I have NEVER had to make a claim. But lo and behold, my Chromebook(which I love) had an accident. I was upset but only for a moment because I remembered, Hey I have Coverage from SquareTrade, I will just make my claim send it in and have a new one in a few weeks.BUT, when I called to file my claim, I was informed I only had LapTop Protection and NOT Accidental. I said there must be some mistake because if you look at my account, all of my items that are eligible for ACCIDENTAL coverage have it. They said no, yours only covers software/hardware and internal issues. I said WHY WOULD I HAVE that coverage ONLY for a Chromebook when hardware/software issues rarely if ever happen with Chromebooks. Well after many calls with Amazon and ST, my issue still has not been resolved. I have since had to make two claims on other items I have with ST and it was a simple and easy process. But with this particular item, which I value highly and used daily before the accident, Amazon Nor Squaretrade have resolved it. The computer works fine but the body is cracked from the accident. The screen is even still intact(Go Figure).


The Square Trade offered on my item was either intentionally deceptive or there was glitch in the ordering system that day. I don't ever make errors of this nature when it comes to electronics or most other things. I am a very angry customer. I have been buying from Amazon since they were just a book seller. To their credit, this is the first issue they have not resolved but it is the one that I needed corrected the most.

For kicks, I just went through the ordering process to see what Square Trade plan popped up for the same Samsung Chromebook and amazingly, the ACCIDENT PLAN was there........hmmm..........
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on February 8, 2016
These warranties are fine but BE CAREFUL! The Amazon Squaretrade warranties will only cover products purchased through Amazon. I purchased a laptop through Best Buy and subsequently purchased the ST warranty through Amazon. Thank goodness I called Squaretrade directly to inquire about the terms of the warranty! It was then I was informed that any claims would have been denied in the future due to purchasing the product through Amazon. I cancelled the Amazon-purchased warranty, and bought a replacement one directly through Squaretrade (which was equivalently-priced, but also included accidental damage from handling [ADH], which was not covered through the Amazon-purchased one). The moral of the story - once you buy your warranty, call the company and make sure that what you think you bought is actually what you purchased!
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on May 8, 2014
This was the first non-manufacturer warranty I ever bought, and I've used SquareTrade for every expensive electronic item I've purchased since. I'd actually never used a warranty before, and wasn't really expecting to when I bought this, but it was fairly cheap, so I went with it. About two years into my three years, my laptop had a really annoying hardware malfunction. It was fast and easy to file a claim, they sent me a box to ship my laptop in free of charge, and I had it back fixed within two weeks. I think all I really needed was some new thermal paste, but they replaced my entire hard drive (with a better one) and coped all my files to the new one. This was the only claim I've ever filed, but when I needed it, they were fast and efficient. I've never purchased the drop/spill coverage, so I can't say how easy it would've been to file a claim in that case, but I was quite impressed with how easy SquareTrade was to work with. I'll definitely keep using them in the future.
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on December 27, 2013
Brick and mortar electronic stores offer almost a no-questions-asked returns policy when selling these type warranties: damage outside of normal wear and tear,n o mater what. We purchased this warranty because of the bad product quality reviews on the chrome book purchased. Especially how the MFGs do not cover broken screens even though they were defective not at fault of the user. But when we read the fine print closely, the warranty says only covers damage due to poor MFG but lays it on thick what does not cover and that includes just about everything except the MFG forgetting to solder components to the PC boards. So Buying this warranty is a gamble and not a feel-good decision.
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on August 14, 2015
What a ripoff! We made 7 or 8 telephone calls, first to their schedulers, and later to their technicians. There was just one excuse after another -- never a yes or no answer, always another hoop for us to jump through. We really never got to the point of attempting a diagnosis. We spent hours and hours in long phone queues, and finally gave up.
Save your money. This was just an extraordinarily frustrating experience.
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on May 23, 2017
This product did not cover what I was led to believe. My laptop screen broke and I called in order to have them repair it. When I contacted them they promptly informed me that fixing my screen was not covered under my warranty. They told me that my warranty only covered natural wear and tear, now my laptop screen broke when I was readjusting the monitor, it was not dropped and nothing was spilled on it. When this was purchased I was not informed that there was an additional plan, but when I called in order to have it fixed they told me why on earth would we offer another plan if it was covered under this protection plan. They did refund the entire amount that I paid for the plan, but did not allow me to buy the alternate insurance plan. It is now impossible for me to get my laptop insured because it needs to be done after a certain date. I felt that this protection plan was hard to understand and not clearly detailed. I did appreciate the refund, but did not like the plan.
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on January 23, 2018
This warranty is misrepresented on the description because when I asked for return authorization from Square Trade to repair a crack in the shell they told me that accidents are not covered. This is definitely not an "Accident Protection Plan".
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on March 24, 2010
First issue I had was I couldn't read the entire agreement until AFTER purchase, and then the full terms were sent via email and hyperlink.

Main problem I saw right away is that their "lemon" policy wasn't nearly as good as the "quick" amazon description in that it failed to note the limitation of needing 4 repair attempts ON THE SAME ISSUE before this policy kicked in. Boy, theoretically this could leave you without your new computer for MONTHS!

Further, Squaretrade reserves the right to use its sole discretion to decide if a "comparable" item be substituted (of equal or lesser value) or if a refund is issued. I don't like this ambiguity. This was reason enough for me to cancel and take my chances with the manufacturers warranty.

Your mileage may vary.
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on November 16, 2010
I recently purchased what could be considered a "low end" laptop - ACER - from for less than $400 (it's great). I also purchased this very reasonably priced 3-year warranty from Square Trade for $59.00. $59.00 is cheap insurance to accompany an inexpensive laptop - because if the laptop lasts me three years then I will have gotten my money's worth and the warranty keeps me protected for the lifetime of my PC. I was having a problem, it turned out to be with my virus software, but I wasn't sure so I called Square Trade. I got through immediately and had excellent tech support from them. I am very happy that I purchased this warranty. It makes sense to me to buy cheap hardware and use it for three years, with the accompanying warranty, and then buy something else in three years which is the average life of these things anyway.
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on March 5, 2013
I found a great deal on a laptop, but it was pre-owned, meaning it only had a thirty day warranty. It was a laptop I'd never have been able to afford to buy new. Thanks to this warranty, I could buy the laptop I really wanted, knowing that if anything did go wrong I wasn't going to lose my money. Even when you buy from a reliable seller it is smart to back up pre-owned electronics with a good warranty.
0Comment| One person found this helpful. Was this review helpful to you? Report abuse

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