Top critical review
48 people found this helpful
SWITCHAROO! Buyer Beware!
on February 20, 2015
I am a loyal Square Trade customer and had never had an issue with any of their warranty coverage until now. I ordered a Samsung Chromebook last year. As with any electronic device, I chose what I thought was the ACCIDENTAL coverage. I am very careful with my items but an accident can happen at any time, so I always buy the ACCIDENTAL coverage. Well, up until now I have NEVER had to make a claim. But lo and behold, my Chromebook(which I love) had an accident. I was upset but only for a moment because I remembered, Hey I have Coverage from SquareTrade, I will just make my claim send it in and have a new one in a few weeks.BUT, when I called to file my claim, I was informed I only had LapTop Protection and NOT Accidental. I said there must be some mistake because if you look at my account, all of my items that are eligible for ACCIDENTAL coverage have it. They said no, yours only covers software/hardware and internal issues. I said WHY WOULD I HAVE that coverage ONLY for a Chromebook when hardware/software issues rarely if ever happen with Chromebooks. Well after many calls with Amazon and ST, my issue still has not been resolved. I have since had to make two claims on other items I have with ST and it was a simple and easy process. But with this particular item, which I value highly and used daily before the accident, Amazon Nor Squaretrade have resolved it. The computer works fine but the body is cracked from the accident. The screen is even still intact(Go Figure).
The Square Trade offered on my item was either intentionally deceptive or there was glitch in the ordering system that day. I don't ever make errors of this nature when it comes to electronics or most other things. I am a very angry customer. I have been buying from Amazon since they were just a book seller. To their credit, this is the first issue they have not resolved but it is the one that I needed corrected the most.
For kicks, I just went through the ordering process to see what Square Trade plan popped up for the same Samsung Chromebook and amazingly, the ACCIDENT PLAN was there........hmmm..........