Top critical review
6 people found this helpful
Don't bet on it....
on February 26, 2013
I bought this warranty with my laptop around two years ago. About half a year in the battery on the laptop was not doing well - contacted Squaretrade and they told me to take it through the manufacturer's warranty because it was still covered.
So first rule of Squaretrade is: your 3-year warranty is actually 2. They lied. Sure, not "technically", but if I thought the manufacturer's warranty was worth a damn I wouldn't have bought this one.
Next time I needed the warranty was recent (and inspiring this review). I had a touch screen problem. I filed a claim, they sent a box out in a few days. I sent the laptop in. A week and a half later (they say they sent it out within two days of receiving it, but don't forget to add all those "shipping delays") I got the laptop back "repaired". Except it wasn't. They didn't do anything to it. It's exactly the same, mechanically, and all the problems were mechanical! So now I've been unable to use my laptop for two, going on three weeks... and they haven't even started to repair it.
So second rule of Squaretrade is: don't count on that BS 5-day turn around time. They are either idiots or they think their customers are idiots who won't notice if they DIDN'T EVEN DO ANYTHING. They reinstalled the OS and say they "ran diagnostics" (even though the problem is obviously hardware, the touch screen doesn't work in one specific area.) But hey, TECHNICALLY they returned it in 5 days right??? (Let's not consider shipping time, the time it will take to reinstall everything, etc... AND THAT THEY DIDN'T FIX IT.)
Scam artists with the technicalities. If you're thinking of buying this warranty, CAREFULLY consider these downsides because it may just be extra money thrown into the wind. In the mean time I'm glad my warranty is still valid for another year because I might be sending the laptop back and forth for that long.
I see a lot of the positive reviews claiming the warranty is great without any details about their actual experience (or if they've had to file a claim)... for the amount of extra money I expected this warranty to be much better.