Top critical review
3 people found this helpful
on October 20, 2012
I sent an Ipod touch in for repair - the wifi stopped working after an update - go figure... (This is actually a common issue that apple ignores) I had taken this item to the apple store before sending to Square trade and Apple claimed it could not be repaired. Therefore, I thought I would get a refund for the item.
They sent it back and it had more issues than before I sent to them. When I sent it back the 2nd time to fix the new issues, they claimed it was WATER DAMAGED!!!
They did not handle the claim within 5 days as they claimed, the website did not have updates to the repair as it went through the process. Furthermore, when they finally shipped the now useless item back to me, it had a return address from a camera business (United Camera)!
What a joke, I will never blow the money on one of these warranties again. AMAZON, please look into this if you are going to promote this product on your website. I am hoping Amazon will honor me with a refund that I have requested, based on my experience.