Top critical review
180 people found this helpful
4 months later computer is still not fixed and the 5 day claim is a total lie
on July 2, 2014
Purchasing this item was the biggest mistake I believe that some of the reviews might be fraudulent, this was my experience with Square Trade in April I experienced a 55 minute hold time and was finally told that a "certified" technician would be sent to my home. The technician should up and could not fix the computer, he suggested that I run to Best Buy to pick up a external disc drive so that he could load software from there. I did so and honestly the only reason I did was because I really needed a working computer.
The technician could not fix the PC so I decided to take it to a local repair ship who said that it would be cheaper to purchase a new computer and that fixing it would basically be like building a new PC. I contacted Square Trade and they said that another technician would come out and look at the computer and that this was there process. I was very upset by this point and said I want the money value of my PC. They than said that the technician needed to come out again and they would take a look at the computer. As of July 2nd the computer is still not repaired and I am still dealing with Square Trade.
When I purchased the protection plan it said if the computer is not repaired within 5 business days I would be reimbursed, so far it was been four months and nothing has been resolved.