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SquareTrade 2-Year Tablet Protection Plan ($250-$300)
Service plan term: 2 Years|Service plan covered value: $ 250-$300|Change
Price:$52.67+ Free shipping

on July 9, 2015
I purchased a 3 year SquareTrade warranty with accident protection on Amazon with my Asus Transformer tablet. I had read pretty good reviews on them at the time (about 3 years ago). I've since purchase a SquareTrade warranty on several other items. I never had to use the protection, until recently, when my tablet started acting very flaky (mainly wifi issues, but a few other issues as well including flaky GPS). Let's face it, a tablet without wifi is basically a brick, with a screen. Now I'm starting to wonder if the bulk of the review here are because this protection "seems like" a good deal, or if SquareTrade's service has gone downhill, while their shady tactics have gone up. Here's my HORRIBLE experience with them...

After I started experienced issues with wifi intermittently not working (even the blue icon would show, but wouldn't get any internet connectivity for quite a while at times), I soon realized the issues weren't going away. I made absolutely sure that it had nothing to do with my wifi in the house. I have several other devices on wifi including a laptop, 2 TV's, a repeater, etc., and all of them worked fine...including the TV that was about 6 feet away from where the tablet was primarily used. On 6/16/15, I went to the SquareTrade web site, and even though I had uploaded my receipt after I purchased the warranty (since they encourage customers to do that so they don't have to worry about keeping it for later if needed), the web site said it was on file...but on another screen said I needed to upload it . Luckily, I still had it. I probably shouldn't taken this as a bad sign of the days ahead...but I still had faith.

I filed my claim, and 2 days later I received an e-mail:

"I am sorry to hear about the issue with your item, I know it is frustrating when our electronic devices do not work correctly.

It sounds like there may be a glitch in the firmware and to resolve the problem you are facing kindly follow the troubleshooting provided below:"

...then a YouTube video was linked.

I quickly found out that this was NOT "troubleshooting" for a "glitch"...the video walked you through doing a factory reset on the device, and of course losing everything on it at that point. The factory reset didn't help the problem at all, and now I couldn't even register my Gmail account since I had no working wifi connection. So I replied telling the rep what happened, and that I was a bit annoyed since his "troubleshooting" for the specific issue/fix he spoke of was nothing of the kind.

On 6/19/15, I received an e-mail asking me to ship my tablet and power supply using the shipping label provided. I shipped it in, hoping their fast repair time as advertised held true. Several days later, I received my tablet the EXACT same state as I shipped it in...with the same wifi issues, and a work order in the box that said "reseated covers". What the heck is that supposed to even mean? What "covers"? At this point, I was even more annoyed with this process, so I called and asked to speak to a manager. I spoke to the manager, and told her how urgent my need for this device was at the time and that I had waited several days now only to have nothing done (she claimed they didn't find the issue, so they just shipped it back). She said she could send me to a local repair shop to get it repaired, and get reimbursed for the repair costs by sending my receipts in in reply to the e-mail she was sending me. She also said that if they deemed it unrepairable, that SquareTrade would refund the ~$385 I originally paid for the device.

I waited for the e-mail, and all I got was an e-mail that said, "Your claim is approved! Next, we'll be sending you:
• The part(s) needed to get your TV up and running". TV? This is a tablet, and I've never purchased a SquareTrade warranty for a TV. The e-mail also had a claim number on it that matched nothing of mine. The rep asked me to forward her the e-mail, which I did, then put me on hold for a while. When she came back, she told me that their system was messed up ("clearly", I thought!). She sent me another e-mail with a reference number and the addresses and phone numbers of 3 local repair places (but no names of the places, as I later noticed). She said to reply to this e-mail with repair receipts, or something deeming the item unrepairable for a full refund if that was the case.

I called the first place on the list a few times over the next few days, left voicemails, but got no return calls. Over the weekend, the tablet went off (on it's own), and would no longer turn on. On Monday, I decided to just drive to the first address on the list. After driving around aimlessly for a while, I realized the place didn't even exist. It didn't help that I had no name of the place to look for on a sign, but I figured out based on the address that it didn't exist. So I called the second place on the list, and went there. When I got there, they looked at the tablet, couldn't get it to turn on, but also looked up replacement parts...and found out that the wifi, among most other parts on this tablet, was not replacement on this model. When I told them of my endless drive, they told me that place I showed them had gone out of business quite a while that's why I couldn't find it. The tech at the repair place said even if the device does turn on, wifi is unreplaceable on this model, so the device is unfixable. She wrote this up on my work order, I went home, and I scanned/e-mailed the work order in reply to the e-mail from SquareTrade, as they requested.

Three days went by, and I heard nothing back from SquareTrade. All I could think was, "Is this ever going to get resolved?" So I called them again tonight, and this thing took a whole new horrible twist. Now, they're telling me that I only had a 2 year warranty, and that it expired last year. Yep, about 1 year ago. Yet for some reason, the web site allowed me to file the claim? And for some reason, everyone I've talked to so far just...didn't notice that? Yeah right lol. While I was on hold waiting for them to come back to me, I went to the web site, thinking I might see a status change...and I sure did. They had altered the dates to make it look like I had a 2 year warranty instead of a 3 year warranty (luckily I have proof/screenshots of all of this, along with my original receipts showing that I paid for a 3 year warranty, and the date that I purchased it, along with my original contract).

After that, more time being put on hold, more switching things around on their end, it seemed endless, and like they were determined to do anything possible to get out of paying this claim and making things right. I will try to update this if/when something positive happens here, but at this point, it looks very unlikely. Needless to say, I will never purchase a SquareTrade warranty again at this point, and I will be getting refunds for the few that I purchased recently (hopefully that won't be the hassle that this was), and my prior referrals will change to negative referrals.

I'm attaching screenshots of the original e-mail confirmation of this warranty showing the date purchased/sent, the last 4 of the policy #, and that it's a tablet warranty, as well as a screenshot of the warranty as it shows today, AFTER they made changes to the dates...showing the date purchased, the last 4 of the plan ID that I left visible which matches the e-mail, the coverage start date (which makes the date purchased not even make any sense).
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129 helpful votes
130 helpful votes
88 comments|Report abuse
on July 13, 2012
Purchased this squaretrade warranty about a week after receiving my Asus TF300 (I think that's the model number). I thought it was pretty cool that you had 30 days from the date of purchasing a tablet to buy this warranty. Initially I didn't think to order a one along with my Asus. Didn't have the tablet a good 60 days before I dropped it on the floor like an idiot, and completely shattered the screen. Called squaretrade, filed a claim, and they sent me a postage paid box in the mail to have it shipped to one of their repair centers. I also had the option to take the tablet to a repair shop of my choice, get it fixed, and they would reimburse (<--spell check?) me the funds. Once my tablet arrived at the repair center, it turned out that it was going to cost more money to have the tablet repaired than the tablet was worth, so squaretrade mailed me a check for the full price of the tablet so I could repurchase another one. You have the choice of receiving a check in the mail, funds added to your paypal account or an Amazon gift card. The whole process was frustration free and squaretrade was very professional with regards to handling my claim. Highly recommend this company. The warranty was definetly worth purchasing, and I wouldn't hesistate to use them again.
355 helpful votes
356 helpful votes
77 comments|Report abuse
on May 1, 2013
Well, my ASUS TF300 took a bad fall and was badly damaged recently. I sent it in for repair per the warranty instructions and was told it was "Approved" and would be repaired within 5 business days. Today is the 6th day, so I sent an email last night and still did not hear back. I ended up calling SquareTrade today because I logged into my account and saw they changed my product from ASUS Tablet to Samsung TV. Not quite sure how that happened. Upon calling I was informed that it could take an additional 15 days as they are waiting on parts. NOT the 5 days I was quoted when signing up for this service. So now I have to wait possibly two more weeks to get my tablet back. Their terms state that they repair or reimburse within 5 days. If they could not repair it then it should have been reimbursed.

At this rate I would have been better off not even purchasing this and spending almost a quarter of the cost of the product for a service that is not honored. You would think when reaching day 5 day guarantee mark they would have communicated something to me, but nope, they did not. Apparently SquareTrade does not communicate with their customers

This is not what I signed up for and I will not purchase from SquareTrade again, nor will I recommend their service to anyone.

So I finally received a tablet back a week and a half ago. Keep in mind I had already waited well over two weeks from the point that SquareTrade initially received my tablet for repair. I was told the reason the tablet took so long to get back to me was they were waiting on parts to repair it properly. So you can imagine my surprise when I opened the box from UPS and anxiously removed the bubble wrap to find the Tablet filthy, and even worse, scratched on both the front screen and back cover. The rear panel looked to have cake icing all over the back of it and there were minor scratches everywhere.

I then proceeded to check the serial number on my tablet and compared it to the Serial Number on my ASUS box and low and behold they were completely different. I immediately called SquareTrade and raised my concern. How did I receive a used tablet when I was specifically told they were awaiting parts to repair my tablet? They flat out lied to me and told me a manager would be in touch with two business days.

Jump forward two business days.... No call from a manager as promised. I called SquareTrade again and was told that a manager had approved to pay me out the cost of my tablet I simply needed to send it back. I sent the table back to the right away and obtained a tracking number. Upon SquareTrade again receiving my tablet, I did receive an email that they would pay me the full cost of the tablet within 2-3 business days. By the end of the third day, I had not received a credit to my email as promised. I called SquareTrade again and was told I was misinformed and it would take 3-5 days to receive my credit.

I give up! This company SUCKS!!! Do not buy this service! Read he reviews, most reviews giving 5 stars have never even had to use the service, but praise the peace of mind they have. This is the worst customer service I have ever dealt with and that is really saying something.

I will update my review if I ever receive my credit, but that will not change my overall impression of this awful service.

Sorry for the late update.

I did finally receive a credit from Square Trade in the form of an Amazon gift card for the full cost of the tablet. It took almost 6 weeks and a lot of hassle to receive it, certainly not the guaranteed 5 days promised. I bumped this review up one star because of this, but still highly urge you to stay away. Horrible service overall and highly frustrating experience.
449 helpful votes
450 helpful votes
3131 comments|Report abuse
on June 6, 2013
Bought this for my nexus 7 and had it for 3 months before the screen got cracked. Sent it in for repair which was fine until I received it back. The housing was bowed from the repair and the unit did not fit back together properly but it worked and I was just glad to have it back. Two days of use however and the screen started to crack when i touched it at the areas where the housing did not fit properly back together.

Called square trade and they put it back in to be fixed and the company received it and 3 days later I get a call saying they need to issue a new claim as there is a lot wrong with the tablet. So I said OK and now we are on day 8 without the tablet for this repair which makes almost three weeks with no tablet. Called today and the agent that answered said he had no idea how long it would take so here I am still waiting without my tablet and not idea when or if I will get it back. I would not buy another warranty from them. Their guarantee has too many loop holes and they use it as a sales tactic but it is far from a guarantee at all.


I have finally received my table back in good working order and the housing set properly though a few scars on the sides from prying the screen off. I have also been given a refund on the cost of the warranty due to all the trouble. I think my faith is restored.
212 helpful votes
213 helpful votes
55 comments|Report abuse
on July 16, 2012
5 stars for SquareTrade, 0 stars for Amazon's fulfillment of the order = 3 stars.

While the warranty and SquareTrade has an excellent reputation, I won't be buying such items through Amazon again. Amazon pairs the warranty with a tablet which they say usually (no guarantee) ships in 1-2 months, charges me for the warranty now, doesn't charge for the related electronic item until it eventually ships. Amazon pushes responsibility off on SquareTrade even though they know the two items are paired together. Why would I want to pay for a warranty, (Amazon charged me now and has my money) regardless of when it is activated, on an item that Amazon can't even guarantee availability and shipment. Had to contact Squaretrade to get a refund on the warranty. Odd, the refund will come through Amazon. They will handle the money but not take responsibility for the logistics and coordination.

If you're going to buy a SquareTrade warranty on an electronic item purchased through Amazon, wait until Amazon delivers the device then buy the warranty directly from SquareTrade. The fact that Amazon can't / won't manage the pairing of two related items, defined as "Ship at the same time" then Amazon needs to fix their procurement and logistics system.

I'll give Amazon a reasonable amount of time to try and deliver the tablet. In the meantime, I'm heading to BBuy, J&R, B&H...
19 helpful votes
20 helpful votes
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on September 1, 2017
I am very frustrated with this service for my IPAD Air 2. I broke the screen on my IPAD Air 2. I did not anticipate any problems with my warranty as I recently broke the screen on my Kindle Fire as well and all went well. With the Kindle, I called the service listed and within five minutes had talked to a representative and was told what to do. He looked up all the details and promptly sent me a mailing label. Within two days I had a new device, and I had sent the other back. No hassle; no problem. However, when I called about my Apple IPAD, it took a while to get a representative on the line. When I did finally have someone to talk with, he looked up my records and begin to ask questions. How much did you spend? When did you buy it? Etc. I did not mind answering the questions, but it was obvious that he had everything in front of him. He then said he could not do anything more until I sent him a copy of the receipt. I said, no problem. He then said that I would have to send the item back to your company and they would assess the repairs (I am thinking a week?). Remember that my Kindle Fire was immediately replaced, no questions asked, but apparently IPads are different. I sent the receipt within the hour and received an e-mail saying I would receive a mailing label. Meanwhile, I received a rather long e-mail from the agent who I originally spoke with telling me how to turn off my "Find my Ipad." He stated that he would send me further instructions ONLY after I replied to that e-mail. I immediately did what he asked and replied. No mailing label. I replied again the next day. Nothing. I replied again two days later. Nothing. This made a total of five e-mails. I then went on line and set up a chat. The agent here was very courteous, asked me for nothing except my name and phone number, and immediately sent the mailing label. I am now ready, a full week later, to mail the IPAD, and of course, have no idea how long this will take.
The problem as I see it is the vast difference in the Kindle Product handling and the IPAD handling. Secondly, time.....what a waste of time. I do not like to be without my IPAD at all, much less two or three weeks. Lastly, why the demand for a receipt and lots of information when the agent obviously had everything in front of him to begin with. He told me how much it cost and when it was purchased, etc. so he had to have all the information. For me finding a receipt was not a problem, but I can see that it would be for some people who may have received the item as a gift or moved or lost it. I understand that I was speaking to two different branches of the company, but why the vast difference in customer service.
That is my story. I will continue this essay when I get my IPAD back!
2 helpful votes
3 helpful votes
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on June 28, 2017
I dropped my Lenovo Yoga Tab 3 within a week or so of getting it. Once I uploaded my invoice (am so glad Amazon keeps everything online where it's easy to find it), SquareTrade emailed me a shipping label. Within two weeks I had a brand new unit -- they said that mine was not repairable. Luckily, Google had backed up *everything* and gave me the option to restore my device. I'm so glad that I purchased the protection when I purchased the tablet.

My only concern is whether or not the coverage continues on the replacement unit. I would really like to know if I need to buy coverage for the replacement.
1 helpful vote
2 helpful votes
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on February 22, 2016
i like having insurance as i have 3 kids ages 8, 5 and 4. they need to have their gadgets which they abuse often, on accident of course. lol. anyways. i read some guy's comment on having difficulty submitting the receipt. what i did was go to amazon and print the invoice for my ipad but instead of print i just saved to my laptop hard drive. then when i email the company my receipt i just attach. easy peasy. now for the real test, we'll see if i need to use it or not. just feels good knowing i have this warranty. gives me piece of mind. my kiddos have broken many a tablets.
update 9/15/16 I've had to utilize this service several times, to their dismay...hehehe....well thats what i got it for. my kid threw my tablet in the pool, so i got my full money back for that one . then my laptops kept breaking, the frames, then the charging ports, the hard name it. my kids put those things through the ringer. all repaired, thankfully through squaretrade. I think they get pretty sick of me as they give me a hard time more and more each time i call..hehehe....oh well. i've even had an item repaired twice for the same problem...i have such bad luck with electronics. they send you box for free and ship your item to them. they fix them pretty fast. i prefer to submit a request online to avoid talking to them, its like they'll do their best to deter you from filing a claim. any ways, they have convinced me to always get insurance as i've gotten my monies worth, several times over.
1 helpful vote
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on November 11, 2016
I had an issue with a couple keys on the keyboard that popped off the laptop and contacted Square Trade because this is covered under the warranty. Setting up the claim and shipping out the laptop to them was fine but once it hit the repair facility the expereince was horrible.

For some reason, they added an extra week or so to my downtime by replacing part of the laptop and re-imaging the laptop but not the keyboard as the original issue was.

I then received my laptop back from SquareTrade over 2 weeks later and found they left the keyboard alone and sent back a refurbished everything else but the keyboard and re-imaged the hard drive.

I called SquareTrade soon as I received it the person on the phone said he'll look into it and said he will send an email out in the next day or two letting me know what's going on then hung up the phone (The person on the phone was very rude and hard to work worth)

I called back 2 days later and SquareTrade and no recollection to the call I placed earlier but the person called the repair facility and asked them what happened. They apologized for the mistake, the repair facility thought the keyboard for an accessory and to ship them just the keyboard and they will replace it.

I shipped them the keyboard and soon as they received it they shipped the same broken keyboard back.

I called again back and the person apologized again and said that should not have happened and to contact the manufacturer in which I have in the first place but was told it was out of what they cover under the manufacturer warranty.

I contacted the manufacturer again this time they created a case and shipped the device to them but they said I would have a charge for it.

All in all I have been without a laptop for about a month now and have to re-setup everything just for a 2 keyboard keys popped off the keyboard.

Horrible service and will never use SquareTrade again.
1 helpful vote
2 helpful votes
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on May 3, 2013
Long story short, I dropped my tablet, Asus TF300 on a short carpeted floor from my laps. Not very high. But I guess this time it fell in a bad angle because it cracked the screen. I called SquareTrade. They emailed me a UPS label for free shipping and said they would see if it could be repaired. I was really hoping they would be able to repair it, but I didn't have much hope in that. It took a few days for UPS to bring it to a technician, who eventually looked at it and declared it totaled (i.e. not cost effective to repair). So SquareTrade game me the money I had paid for it, as agreed $399. I had multiple options to get the money, but I chose PayPal and got it the same day. The whole process started on April 6 and I got my money on April 19. (I couldn't UPS my package until April 8 because UPS stores close early on Saturdays i.e. April 6, and are not opened on Sundays, but that wasn't SquareTrade's fault.) So it basically took 10 days.

As soon as the money was in my PayPal account I went and bought another Asus, the TF700 again for $399, not because it was so great, but because I googled the fact that it could use the keyboard of the TF300 I had. Otherwise I would have bought the: CUBE U30GT2 II Quad Core 10.1 inch Retina Screen Android 4.1 Tablet PC RK3188 2GB/32GB for $290


At the same time I bought another 3 year SquareTrade warranty. If they keep behaving the way they do, I expect that they will continue to have my business.

BTW: If you buy from Amazon, at the time of the tablet purchase they offer the 2 year SquareTrade warranty for $79, but I would recommend declining that and search for the 3 year warranty for $99 (the cost is based on the cost of the device you buy). I thought it was a flaw from Amazon to only offer the 2 year at the same time as the purchase, and not offer an alternate option. In my view, $20 for a third year is worth it.
2 helpful votes
3 helpful votes
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