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PLEASE, avoid Squaretrade in case you need to file a claim of substance
on June 23, 2016
I'm not going to make this a dissertation, as I don't have the time or energy outside of the fact that I am now seeking legal remediation to Squaretrade not honoring my claim. I'm not sure if I have ever written a 1 star review (maybe...but its only ever deserved if I ever have). I have had iPhone and iPad plans for years with Squaretrade, with no problems. But when I did have a problem (now), their true colors show. Bottom line - I purchased a warranty to cover a $1300 piece of electronics (the warranty I am reviewing). I bought the warranty 4 days after the electronics purchase. All through Amazon. They clearly state that you have up to 30 days after the initial purchase, to buy the warranty for it to be eligible. I did that, then uploaded the receipt to Squaretrade. This was a year ago (on my 3 year warranty). So, the item stopped working, accidental, water damage - I file a claim. After calling and explaining my case literally SEVEN different times to different reps over almost 3 weeks with zero call back or follow up, I get to a "manager". State my case - he says "well, you didn't buy the warranty at the same time as the item, so the warranty is void, and we will refund your warranty purchase price". I say no way...unacceptable - it's right in your T&Cs. He basically says "sorry...not covering it...write a letter to corporate if you have a problem with it". WOW. Really? I'm over 4 hours time invested into this already for what should be a simple reimbursement/replacement resolution, but now I have to pool together all of my data, thoughts, write a letter, etc. and hope for the best. Absolute BS. I will NEVER do business with Squaretrade again. EVER. I thought they were great...until it came time to file a claim of substance. Their "managers" are clearly tasked with avoiding paying out on a claim at any cost (I would purely speculate that they are trained - I could go into great detail here, but will spare you). Based on how this plays out - I fully intend to light up every social media outlet telling my story if I am on the short end of the stick here. I've never been treated so poorly by a warranty provider - and I would want others to know so they can stay clear. I would seriously think twice before buying a Squaretrade warranty on anything of substance. All of my friends that I have told to put warranties from Squaretrade on everything that they purchase - I will be reversing my position and telling them the opposite. I have lost all of my faith in this shady company. I would WELCOME any input directly from Squaretrade if they read these reviews.