Top critical review
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Shame on You Square Trade-Beware
on February 19, 2014
Canceled 2 Kindle open box protection plans. One Feb 2, 2014 the other on the 8th . Promised refund 3-5 business days per phone as well as sent confirmation of such. My credit card still not credited and just processed the 13th at Sq. Trade. Here is the catcher. I have to wait 3-5 days after the process on the 13th , than wait 10 more business days, than a check will be mailed to my home . The amount refunded does not include sales tax on either. So all I get is $44.99 and not $48.93 which I was charged. They won't let me speak to a supervisor. Kindle square trade dept has been great but can't handle refunds. I hate too see if I needed Square trade services. Boy I miss Square Net. Wish they covered all devices like they used too. You maybe thinking your saving but think again. I have talked to 10 people at Sq.Trade, received promise of refund in 3-5 business days, and no where on Amazon does it say I have to wait 10 more business days after process to have a check mail . And the TAX........................................ Where does that go?