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2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire (First Generation), US customers only

4.3 out of 5 stars 1,446 customer reviews
| 21 answered questions
About the product
  • Accidental damage coverage starts on day 1 and lasts for 2 years from your Kindle purchase date (for pre-orders, accidental damage coverage starts after your device ships)
  • Extends mechanical and electrical breakdown coverage to the 2nd year of ownership
  • NO DEDUCTIBLES or fees for any claims made on your Kindle
  • Make up to 3 claims during the term of your warranty
  • Available for Kindles purchased on Amazon.com or from offline retailers within the last 30 days


Product details

  • Domestic Shipping: Item can be shipped within U.S.
  • International Shipping: This item is not eligible for international shipping. Learn More
  • ASIN: B0058WELD2
  • Item model number: B0058WELD2
  • Average Customer Review: 4.3 out of 5 stars 1,446 customer reviews
  • Date first available at Amazon.com: June 30, 2011
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Product Description

From the Manufacturer

SquareTrade US Kindle Product Page - Otter

2 Years of Accident Coverage for your Kindle

The vast majority of Kindle failures occur because of accidents. With the 2-Year Warranty + Accident Protection for Kindle, you are protected starting from day one if breaks occur because of an accident, for example:

  • Your child knocks it off a table
  • The dog chews it
  • You drop it in water
  • It gets stepped on

In addition to accidents, the 2-Year Warranty also covers you from all electrical and mechanical breakdown for an extra 1 year after the standard one year manufacturer warranty ends. This includes battery replacement if the maximum charge falls below one-half of the original potential.

Your 2-Year Warranty Coverage Includes:

  • 3 replacements over the 2 year term, with no deductibles or fees
  • Hassle-Free 2-day shipping both ways

Timeline for warranty coverage for Mechanical and Electrical problems, and for Accidental Breakage

SquareTrade – The Best Warranty Around

In business since 1999, SquareTrade is the largest independent warranty provider and the only warranty consistently rated 5 stars by consumers. We have over 100,000 fans on Facebook and a 5-star rating on Google Review


The Most Awarded Warranty for Service*: The Most Awarded Warranty for Service, Wininer 2011 Stevies Customer Service Award
*As rated by consumers across Amazon.com, ResellerRatings.com, and NexTag.com.


Why SquareTrade:
Top rated, great value, next day replacement

Easy Claims Filing

The claim process is painless - start by calling 866-374-9939, 6am to 10pm PST, 365 days a year.

The claims process is painless - call 866 374 9939 6am to 10pm PST 365 days a year

Advanced Exchange

SquareTrade will ship a replacement Kindle to you (same or newer model depending on availability). You will also receive a pre-paid shipping label to send back the damaged Kindle to the fulfillment center. A valid credit card is required on file to do an advanced exchange. If you don't return the damaged Kindle within 30 days, you will be charged the price of the replacement device.

Hassle-Free Warranty

SquareTrade has designed the warranty with your needs in mind. They make it easy for you to:

Cancel anytime Cancel Anytime: Within 90 days you may cancel for a full refund if you haven't claimed on your warranty. After that, you are reimbursed the unused part of your warranty - e.g., if you cancel your 2-year warranty after 12 months with no claims, you'll get 50% of your money back.
Transfer at No CostTransfer at No Cost: When your Kindle changes ownership or if you give it as a gift, just let us know and we will update the name on the warranty account.
Excellent Prices Excellent Prices: You get 2 years of accident protection for your Kindle at a price that is about 40% less than what you would find at other similar retailers.

Other Things You Should Know

  • Upon purchase, you will get an email. This is your official confirmation of a purchase. A welcome kit will also be sent via mail (for pre-orders, we will send the Welcome Kit after your Kindle ships). So as to offer an efficient customer experience, SquareTrade may also contact you about your purchase by telephone.
  • Please read the terms and conditions from the link at the top of the page. There is also a link to an easy to understand Service Agreement Summary.
  • Start Date: Warranty lasts two years from Kindle ship date. Your warranty plan begins on the date your Kindle shipped (or when your Kindle ships for pre-ordered devices) and is inclusive of the manufacturer warranty period. For pre-ordered products or items that are delivered late, call SquareTrade to extend your warranty plan to the actual shipping date. If you have an issue and are covered by the manufacturer at that time, you'll be directed to the manufacturer first.
  • For toll free assistance please call 866-374-9939, 6am to 10pm PST, 365 days a year. An agent is always happy to assist you.

Important information

Legal Disclaimer

The 2-Year Warranty + Accident Protection for Kindle is only available on a Kindle that has been shipped within the last 30 days and is only available for customers who are residents of the United States.


Customer Questions & Answers

Customer Reviews

Top Customer Reviews

By Jenna_Prince VINE VOICE on October 14, 2011
Verified Purchase
****Update 04/11/12****

As my initial review was written based on my experience with SquareTrade on items other than the Kindle Fire (which had not even been released at that time) I wanted to update with info relating specifically to the Fire warranty service.

I have had to contact Square Trade because of an issue with one of my Kindle Fires and I mistakenly called the usual general warranty claim telephone number on the SquareTrade website. SquareTrade has a designated Kindle Fire specific warranty claim number which is listed on the warranty confirmation email customers receive after purchasing the Fire's warranty. It is 1-866-374-9939. Once I was connected to the right person (this was all in one phone call in less than five minutes) my issue was handled quickly, with no fuss, I did not have to provide any additional information and I had a replacement Kindle in less than 48 hours at no charge to me.

Another reviewer had mentioned concern at the lack of a paper warranty, this does not bother me. I have my email warranty, all of my warranties are available on the SquareTrade site and I no longer have to deal with lost paperwork etc. Even when transferring or cancelling a warranty, the steps are laid out in easy to follow directions on the SquareTrade website.

Someone had mentioned that they were bothered at the lack of Kindle Fires' serial numbers listed on the Warranties. I own three Kindle Fires, one is mine and the other two are my kids. When they are turned on in the top corner they say Helen's Kindle, Helen's 2nd Kindle, Helen's 3rd Kindle, presumably because it's through my account that they are registered.
Read more ›
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I just completed a <10 minute hassle free exchange with the Square Trade Rep regarding a new claim aganist one of the 3 Kindle Fires I got for the family. Yep, dropped it and even the new case couldn't have saved it. Needless to say, the level of service I received from Clifford, the Square Trade representative was nothing less than perfect. I have a new Kindle Fire on the way already and have the pre-paid shipping label ready to take back to UPS. This protection plan was well worth it. I'll continue to buy it with every major electronics purchase I make from now on. I just joined the Amazon World, after receiveing my Kindle Fire and am so thrilled at the level of customer service I am getting.
Square Trade's Warranty plus Accident Protection is a MUST have! I thought for sure I wouldn't ever need it becasue of the care we take with our Fires......hence the reason for getting this! Got to luv Murphy......
Thanks Square Trade Team!!!!
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I have been a loyal Amazon customer for many years, buying everything from razor blades, movie rentals, electronic "shelves" of Kindle books, to clothes and shoes, and electronics. They are almost without peer in the aspect of customer service. Why almost? Well, if you're shoes are too tight, they'll take them back. If you bought Schick blades instead of Gillette, they will exchange them. Jacket doesn't fit? No problem!
But, drop your new Kindle in the sink, trying to read the Drudge report while shaving in the morning? Sorry - out of luck! That's where Square Trade comes in - that actually happened to me, and the customer service agent got a laugh out of it, but it didn't even slow him down as he took the information on the Accidental damage claim, and I had a new Kindle in hand, two days later. I do my morning reading away from sinks, and after I've shaved now, but know that accidents happen - and when they do, Amazon, as great a company as they are, can't do anything except sell you a new one. With my Square trade policy, I worry less about accidental dunkings, or if the dog knocks it on the floor (I haven't asked if "the dog ate my Kindle" would be covered, but I imagine if I could produce one with teeth marks on it, Square Trade would have me Squared away in moments, after speaking to one of their agents. If it's electronic and can be damaged, I make sure I buy a Square Trade policy with it. It does wonders for peace of mind. Thank You Square Trade!
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**UPDATE** June 27, 2013. I just received a call from SquareTrade. The representative told me SQ will honor the warranty. I a thankful, and now I know the warranty must be purchased within 30 days. I'm changing my rating from 1 star to 4.

Let me start by saying that I own 3 KINDLE's. I have a Keyboard, a FIRE, and the new basic model. I purchased warranties on the latter two models (FIRE and basic).

My FIRE was a gift but I purchased the 2-year warranty in February 2012. The Fire will no longer charge due to the charge port. I called Square Trade and was told that I bought the warranty more than 30 days after the FIRE was purchased. Since the warranty was purchased more than 30 days after the FIRE, the warranty is void. THEY SOLD ME A NULL AND VOID WARRANTY.

Square Trade will absolutely not honor the warranty I purchased through Amazon. They will only refund the purchase price. Amazon will NOT honor the warranty either.

It is interesting that they were willing to sell me a warranty they would NEVER honor. Had nothing gone wrong with the device, they would pocket $50. If it malfunctions, they offer a refund. They can't lose..

I have been using AMAZON since the 90's. I buy almost EVERYTHING from Amazon if possible. I paid for a PRIME membership, own 3 KINDLES, make Amazon purchases every week, sometimes several a week.

I acted in good faith when I bought the warranty. I did not attempt to buy a warranty after the device failed. Neither Square Trade nor Amazon has acted in good faith.

I challenge AMAZON to look through my account and see what kind of customer I have been since they started. That is bad business. Thanks, Amazon. I appreciate YOUR loyalty.
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