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The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance Self-Esteem Hardcover – January 31, 2011

4.7 out of 5 stars 41 customer reviews

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Product Details

  • Hardcover: 304 pages
  • Publisher: Walker & Company+ (January 31, 2011)
  • Language: English
  • ASIN: B0071UGBNM
  • Product Dimensions: 5.8 x 1 x 8.5 inches
  • Shipping Weight: 13.6 ounces
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (41 customer reviews)
  • Amazon Best Sellers Rank: #1,284,799 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Hardcover Verified Purchase
Here's what happened to me after I had read this book: I do Ironman triathlons and marathons. Last year while training, I found out that I had a stress fracture on my pelvic bone. Ouch. I needed an MRI to verify that it was indeed a stress fracture. The first MRI came out blurry and I needed to take a second. After assuring me that I would not be charged for another MRI, I took the second test and was told that, yes, I had a pelvic stress fracture. Skip ahead a few months when the bill arrives. I was charged for 2 MRIs $1200 each!! Furious, I picked up the phone to call the lab that did the billing. (Not good to call and complain about something in a rage. Did I not just learn that?!) The billing department informed me that it had already gone through to my insurance company and that their hands were tied-nothing else they could do. Not only that, the double billing pushed me over my deductible, so I was benefiting from it. (OK, smoke coming from my ears.) At that point, I just decided to take a deep breath and do exactly as Dr. Winch had told me to do. I very CALMLY thanked the billing rep for her help up to this point and explained to her that I was not satisfied with her response. I had been told that I would not be billed twice and that it was through no fault of anyone that I hit my deductible. Silence on the phone. I then asked her if I could speak to her manager. She would not put him on the phone. I explained to her, very calmly, that I would not be hanging up the phone until this matter is resolved. Silence. I explained to her that the letter from my insurance company told me that after their deductions I would owe the lab $800 and I am more than happy to pay that amount as I did receive a service from them and would absolutely be paying $800 and not one penny more. Silence.Read more ›
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Format: Hardcover Verified Purchase
The Squeaky Wheel will make you think about your life in far broader terms than complaining alone. It is the most empowering book I've read in a very long time. Anyone struggling with depression would benefit tremendously from this book. It will give them great insight and great advice and even more important, it will motivate them and give them hope. As the author says, taking the small step of complaining effectively about one thing can give us the motivation to take another and then another. We all have complaints and using them as psychological tools is as brilliant as it is simple. What a great read!
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Format: Hardcover Verified Purchase
If you are an ineffective frustrated complainer, this book will definitely be helpful to you. He offers clear concrete advise on how to deal with landlords, salespeople, customer service call centers and even you're teenage child.
It helps you realize how to navigate some sticky situations.
Not sure what I was expecting, but I felt a little disappointed. Not so much because of the quality of the information, but because it was more like meatloaf than a sirloin buger....a little too much filler. But worth the read.
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By Sam B. on January 5, 2011
Format: Hardcover Verified Purchase
I'm not really one for book reviews but my wife got me this book to read on a business trip. my flight was delayed so I finsihed it quick. boy, I learned more from reading the squeaky wheel than from any other self-help book I've read in years. I even used the complaint sandwich with my wife when I got home, and it worked! We talked and didn't argue. priceless stuff right there! I don't know how winch did it, but he has interesting ideas, great advice AND his writing is laugh out loud funny. my wife is half way through and is loving it. but what really got me to write this review is I just used his advice to dispute a cell-phone bill and got them to take $50 off!!l! The book paid for itself! lol! winch should have called it 'the money wheel'.

Sam B
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Format: Hardcover
This book is indeed a treat! I am not usually one for self-help
books, but this truly does not read like one. Dr. Winch is a
refreshing blend of humor, wisdom, and really helpful suggestions. In
a world that is increasingly overwhelming and full of potentially
"there's nothing I can do about it" moments, he reminds us that
everyone is human and there are ways to get past even the most rigid
and frustrating barriers. Every phone call I've made to customer
service since reading this book has been positive- one of the many
concrete ways in which his book has helped. A great reminder and
how-to for being a more effective complainer... I highly recommend
reading it.
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Format: Hardcover Verified Purchase
I love books where the concepts can be easily applied to the real world. Guy Winch's book makes it so easy for all of us to view complaining in a new way and his "complaint sandwich" just makes sense. Since reading the book, I now understand the best way to complain to get something I want. It might not work every time, but I now have a strategy other than getting upset and becoming aggravated. I like the way Guy provides so many examples that hit home. The book promises to empower readers and to help build relationships,...and that's exactly what it does.
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Format: Hardcover Verified Purchase
I got the book because I tend to complain a lot and thought it might be interesting for me to read about the psychological aspects of complaining. I did not expect the book to have such a big impact on me but it did! This book will make me think about so much more than just complaining. It already made a difference in my relationship and my mood and most of all in my general outlook on life. Therapy didn't do that for me but this book did and it was much cheaper than therapy!
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