Top critical review
Stay away from this one, people. Seriously.
Reviewed in the United States on December 30, 2016
(Amended September 19, 2018)
Originally, I rated this safe five stars for its quality build and easy set up. Now I'm not only downgrading to one star, but I would also suggest that this safe is actually quite inconvenient, and putting your faith into it and this company is not a good bet.
In short, the electronic lock suddenly failed without warning after about a year and a half of use. I discovered this late one evening while hearing strange noises coming from my garage and I went to pull my weapon out before checking on the situation. I entered the same code as always - no dice. Tried it again - NOPE. Kept trying until the lock-out feature kicked in. That was three months ago, and I haven't gained access yet.
Luckily, I had a back-up gun in another safe, and the garage noise turned out to be nothing.
Amsec has not been very much help at all. Even though I live very near the physical location of their offices, I was informed that they do not do repairs or service on the premises - only sales. To their credit, they did eventually send me a replacement keypad in the unlikely event that the fault lay there. Unfortunately, it did not - the failure, apparently is an internal one. And because I am "out of warranty", the best Amsec says they can do is recommend a locksmith to whom they will send the "master" password in order to reset the lock. I am being told that this MIGHT work. Of course, the entire expense of having a locksmith come out to my house will be an out-of-pocket one on my part. And so far, the quotes I'm getting from these guys to even come out and LOOK at the safe rival the cost of the safe itself.
In other words, I am pretty much screwed. All of this out of the clear blue after a little more than a year of use. My immediate prospects - and the one I'm beginning to lean towards - involves the use of a hammer and crowbar. Cut my losses and apply the money toward the purchase of another (NOT Amsec) safe.
Folks, this very securely-constructed Amsec safe has NO BACK-UP KEY WHATEVER. Thusly, in order to operate the lock, you are entirely dependent on whatever electronic guts Amsec has seen fit to install. And so if the electronics fail, then THE SAFE FAILS. And chances are, when the electronics do fail, it will be after such a time you will be OUT OF WARRANTY. You will then be faced with the prospect of spending an amount of money equal to the cost of the safe in order to get a locksmith to open it for you, or breaking the safe open yourself (thereby destroying it) in order to retrieve whatever valuables that will have been stuck therein while you've been mulling over your decision.
Do yourself a favor - steer clear of this one. There are other similar safes around... ones that come with a back-up key so you can at least gain access to your possessions if an electronic failure should occur.