Top critical review
3 people found this helpful
Broken after just over a year - get replacement by paying shipping cost
on March 20, 2014
Before it was broken, I liked this steamer the best. However, after just over a year, the unit just stops working.
I tried to call SINGER and I have a hard time to talk to someone. It's like they only have 1 person picking up calls from customers. Still waiting for someone to pick up the phone now after 30 minutes waiting. This is ridiculous.
Great as long as it still works
Broken before the 2 year warranty is up
Very poor or non existent customer service
My recommendation is: AVOID AT ALL COST
I finally got a chance to give an update on this. After a troublesome phone call with customer support, I ended up shipping the broken steamer at my own cost (about $30) back to them. About 3 weeks later, I received a new steamer from them, which is still working right now. So I upgraded my 1 star review to 3 star for getting a new steamer but having to go through all those troubles and paying the shipping cost.