So I purchased this just weeks ago and I was so excited because this was my first foray into wireless headsets. Furthermore, I did my research and was deciding between Razer, Steelseries and Logitech. Most review websites were raving about the superior sound quality of the Steelseries Arctis 7.
Well guess what? The sound is crap. Fresh out the box, I updated the Steelseries Engine 3 software and patched the headset, but the soundstage in my ears was skewed around 30 degrees to the left. That means that everything I hear in my ears seems to be coming from the left. Sometimes, there was nothing to the right. Whether I was listening to music or playing games, the sound was skewed to the left. I tried tweaking different settings in the Engine 3 but to no avail.
So I did what any logical person would do -- I contacted the Steelseris customer service on 30 September 2018. Every reply from them takes around 2 - 3 working days. Slow responses notwithstanding, the customer service representative did not seem to know why the issue was happening. He only suggested 2 options.
Firstly, he told me to reset the hardware via a magical button hidden in the left earcup. I had to peel off the cushioning, find one of those iPhone pins, and then hold the button for a certain amount of time, at which point the headset should reset. There is no indication anywhere so I had to just hope it worked. (It works when you realise you have to re-pair the headset to the USB receiver that came with it.) After re-pairing with the receiver, the issue was improved by maybe 5 degrees but the soundstage was still skewed to the left. The issue becomes more apparent at lower volumes.
The customer service rep's next solution was to go straight to the RMA process. After asking me to send in my receipt, they agreed to RMA the product conditionally if I send in evidence (screenshot) of the destroyed product - i.e. breaking off the left earcup and showing the serial number.
Which I did on 14 October.
It's 16 October and my reply from them was that my RMA is declined -- with NO EXPLANATION WHATSOEVER WHY.
So basically, let's recap -- Steelseries sold me a product that has some weird issue, took 2 weeks to correspond with me, agreed to RMA my purchase, and then after I had destroyed it, proceeded to screw me over and tell me the RMA is rejected.
Take this as a lesson learnt -- DO NOT BUY THEIR PRODUCTS. WONKY. FAULTY. PATHETIC CUSTOMER SERVICE. AND WILL ABSOLUTELY SCREW YOU OVER FOR NO REASON AT ALL.
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SteelSeries Arctis Pro High Fidelity Gaming Headset - Hi-Res Speaker Drivers - DTS Headphone:X v2.0 Surround for PC (Renewed)
$124.95
(264)
Works and looks like new and backed by the Amazon Renewed Guarantee
(264)
Works and looks like new and backed by the Amazon Renewed Guarantee
From the manufacturer
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Hi-Res Capable Speaker DriversPremium speaker drivers with high-density neodymium magnets reproduce Hi-Res audio to 40,000 Hz, nearly double most headsets (22,000 Hz) and twice what the human ear can hear. |
Luxurious Materials ThroughoutFrom the gunmetal finish on the lightweight steel headband and aluminum alloy hangers, to the soft touch coating on the removable speaker plates, every surface is a sophisticated tactile experience. |
DTS Headphone:X v2.0Next generation Headphone:X v2.0 immerses you in the action by delivering incredibly accurate positional cues. Lose yourself in the game as the audio comes to life all around you. |
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ClearCast Bidirectional MicrophoneWidely recognized as the best mic in gaming, the retractable Arctis ClearCast microphone delivers studio-quality voice clarity and exceptional background noise cancellation. |
USB ChatMix DialDial in your perfect mix of game and chat audio on the fly with no Alt-Tabbing, and connect digitally to your game with the ergonomic USB ChatMix dial. |
Next-Level ComfortThe self-adjusting ski goggle headband perfectly contours to your head while the athletics-inspired AirWeave ear cushions wrap your ears in cool, soft fabric, for hours of comfortable gaming. |
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Prism RGB IlluminationChoose from the full spectrum of 16.8 million colors. Plus, reactive illumination and custom lighting effects make your Arctis Pro a true reflection of your mood. |
Personalize to PerfectionSteelSeries Engine software allows you to customize the audio and performance of your Arctis Pro, from EQ and mic side tone, to RGB lighting to surround sound settings and more. |
Built for ProfessionalsArctis Pro was built from the ground up to deliver the best audio ever found in gaming. Esports athletes demand the highest quality sound, comfort and materials and Arctis Pro delivers. |
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| Arctis 3 | Arctis Bluetooth | Arctis 5 | Arctis 7 | Arctis Pro | |
| Ski-Goggle Suspension Band | ✓ | ✓ | ✓ | ✓ | ✓ |
| ClearCast Bidirectional Microphone | ✓ | ✓ | ✓ | ✓ | ✓ |
| 7.1 Surround Sound | SteelSeries 7.1 Surround (Windows 7+ Only) | SteelSeries 7.1 Surround (Windows 7+ Only) | DTS Headphone:X 7.1 Surround (Windows 7+ Only) | DTS Headphone:X 7.1 Surround (Windows 7+ Only) | DTS Headphone:X v2.0 7.1 Surround (Windows 7+ Only) |
| Exclusive Airweave Earpads | ✓ | ✓ | ✓ | ✓ | ✓ |
| On-Ear Audio Controls | ✓ | ✓ | ✓ | ✓ | ✓ |
| Prism RGB Illumination | PC, Mac & PS4 | PC, Mac & PS4 | |||
| Build Material | Durable Plastic | Durable Plastic | Durable Plastic | Lightweight Steel Alloy | Lightweight Aluminum Alloy and Steel |
| Wireless Audio | PC, Mac, VR, Mobile | PC, Mac, VR, Mobile | |||
| Wired Audio | PC, PS4, Xbox One, Nintendo Switch, Mac, VR, Mobile | PC, PS4, Xbox One, Nintendo Switch, Mac, VR, Mobile | PC, PS4, Xbox One, Mac, VR, Mobile | Xbox One, Mobile | PC, PS4, Xbox One, Nintendo Switch, Mac, VR, Mobile |
| Game/Chat Balance | PC & Mac | PC & Mac | PC & Mac |
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Customer Questions & Answers
Customer reviews
Top reviews from the United States
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Reviewed in the United States on October 15, 2018
Color: BlackSize: WirelessStyle: Arctis 7Pattern Name: HeadsetVerified Purchase
Reviewed in the United States on November 26, 2018
Color: BlackSize: WirelessStyle: Arctis 7Pattern Name: HeadsetVerified Purchase
Top reviews from other countries
PN
A LIFE-CHANGER for cube monkeys everywhere
Reviewed in Canada on January 30, 2019Color: BlackSize: WirelessStyle: Arctis 7Pattern Name: HeadsetVerified Purchase
SC4MS
Comfort
Reviewed in Canada on November 2, 2018Color: BlackSize: WirelessStyle: Arctis 7Pattern Name: HeadsetVerified Purchase
jake rose
NOT WORTH THE MONEY!!!
Reviewed in Canada on January 31, 2019Color: BlackSize: WiredStyle: Arctis 3Pattern Name: HeadsetVerified Purchase
Taylor
Not worth the price tag, even at sale prices..
Reviewed in Canada on October 30, 2018Color: BlackSize: WirelessStyle: Arctis 7Pattern Name: HeadsetVerified Purchase
Genevieve Boies
Lire la description cela pourrait vous être utile
Reviewed in Canada on March 9, 2019Color: WhiteSize: WirelessStyle: Arctis 7Pattern Name: HeadsetVerified Purchase
