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Step Up or Step Out: How to Deal with Difficult People Even If You Hate Conflict by [Jonno White]

Step Up or Step Out: How to Deal with Difficult People Even If You Hate Conflict [Print Replica] Kindle Edition

by Jonno White (Author) Format: Kindle Edition

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The Truth About Conflict With Difficult People

I’ve discovered a SIMPLE way to deal with difficult people.

It doesn’t require a massive conflict or confrontation.

All you need is CLEAR EXPECTATIONS to see results!

Because, contrary to popular belief, conflict is the LAST step for successfully dealing with a difficult person.

By clarifying or changing expectations and picking small battles without any surprises, the difficult people in your life will step up or step out with four weeks (without ANY one-off massive battles where everyone loses!).

If you’re thinking, “But I don’t have enough confidence to have conflict with this difficult person…”

I’ve created 3 stages to dealing with difficult people that you can start implementing right away:

✅ HOW CLEAR ARE YOUR EXPECTATIONS? Remember when that person started in your organisation or came into your life? How clearly did you lay out your expectations for them? Most leaders only score a 5/10 in stage one which explains why you’re finding it so hard to deal with that difficult person!

✅ HAVE A CRUCIAL CONVERSATION TO RE-CLARIFY OR CHANGE EXPECTATIONS. You’re stressed about a big fallout conflict or confrontation where everyone loses. Forget that. Instead, I’ll show you how to have a crucial conversation where you re-clarify or change expectations so that everyone wins. By clarifying or changing expectations with the difficult person, you’re setting a foundation to keep them accountable for their behaviour moving forward.

I’ll explain the other strategy AND everything else you need to know about dealing with difficult people even if you hate conflict in my new book, “STEP UP OR STEP OUT”

I packed as much as I could into this 62-page book, including:

➡️ Why dealing with difficult people is both possible and remarkably simple but it’s painfully difficult (page 8)

➡️ The secret to dealing with a difficult person so they step up or step out within four weeks (page 8)

➡️ Do you really think you have to put up with their poor behaviour because you hate conflict? (page 9)

➡️ 4 ingredients of the recipe for disaster (and how to avoid these at all cost so you don’t end up having a massive conflict where nobody wins) (page 25)

➡️ Why clarifying expectations is the foundation of dealing well with difficult people (page 26)

➡️ Why avoiding conflict isn’t an option (and how to do it in a way that’s 10x less uncomfortable and painful than the big blow-ups we often experience) (page 27)

➡️ Why it’s always a bad sign when an employee is surprised (and why you NEED to focus on removing the element of surprise from your relationships with difficult people) (page 28)

➡️ The difference between unclear expectations and unrealistic expectations (and how unrealistic expectations are the secret ingredient that makes difficult people so… difficult) (page 31)

➡️ The 3 stages to dealing with a difficult person so they step up or step out within four weeks (page 35)

➡️ The simple strategy I use with my clients to help them work out how clear their expectations are for their team (page 36)

➡️ What to do if conflict is your nemesis (and a simple framework for having a crucial conversation that starts with self-deprecation and an apology that ACTUALLY WORKS) (page 38)

➡️ How to create a clean slate with a difficult employee without letting them off the hook for their poor behaviour (page 39)

➡️ Foolproof hacks to have crucial conversations where you clarify or change expectations (page 40)

➡️ Why starting an ‘awesome employee’ with a ‘she’ll be right’ attitude and without any expectations is the WORST thing you can do to yourself (page 41)

➡️ Yes, you DO have what it takes to hold difficult people accountable without massive blow ups or confrontations (page 43)

➡️ When it’s the right time to pick a small battle with a difficult person (and how to navigate that crucial conversation) (page 44)

Language

English
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Publication date

April 9, 2021
File size

1007 KB
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Product details

ASIN ‏ : ‎ B0925MB4SR
Publication date ‏ : ‎ April 9, 2021
Language ‏ : ‎ English
File size ‏ : ‎ 1007 KB
Text-to-Speech ‏ : ‎ Not enabled
Enhanced typesetting ‏ : ‎ Not Enabled
X-Ray ‏ : ‎ Not Enabled
Word Wise ‏ : ‎ Not Enabled
Sticky notes ‏ : ‎ Not Enabled

Best Sellers Rank: #780,212 in Kindle Store (See Top 100 in Kindle Store)
- #1,754 in Business Management (Kindle Store)
- #2,961 in Business Leadership
- #9,066 in Business Management (Books)

Customer Reviews:
32 ratings

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3.8 out of 5

32 global ratings

5 star		47%
4 star		24%
3 star		5%
2 star		7%
1 star		17%

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Octavio

Promise fulfilled: Either step up or step out in 4 weeks

Reviewed in the United States 🇺🇸 on March 26, 2022

Verified Purchase

The author has emphasis in clarify expectations as long as necessary. This is a key step. Of course there will be battles along the way. But 95% of those battles will be about correctong against expectations. As a preparation for step up or step out when no changes are met.

2 people found this helpful

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Amy L. Pérez

There was no problem with the seller. I am disappointed with the content of the book.

Reviewed in the United States 🇺🇸 on August 2, 2022

Verified Purchase

Did not like the approach of the author. It seems like he is selling some product and explain how to turn into a “jerky” boss in 4 weeks.

Helpful

1metro

A fantastic resource to consult

Reviewed in the United States 🇺🇸 on June 17, 2021

Verified Purchase

This a wonderful resource to consult on strategies to remain focused on achieving effective and positive teams. Well done Jonno.

One person found this helpful

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Paul M. Boomer

A process every boss needs to have.

Reviewed in the United States 🇺🇸 on January 14, 2023

You don’t have to be a psychologist or have an advanced degree in HR to use Step Up or Step Out. It’s a process every manager in your business, even the owner-operated companies, should learn and use. And when you do, your other employees will thank you for providing what they seek, direction and clarity.

Written to be understood by a ninth grader and with step-by-step directions, Step Up or Step Out will become a tool in your culture-related toolbox.

Reviewed in the United States 🇺🇸 on October 25, 2022

It's all about setting expectations and clarity!

Helpful

David M.

Jonno has a heart and mind for coaching and growth

Reviewed in the United States 🇺🇸 on June 24, 2022

I have followed Jonno's coaching from its infancy to the inception of Clarity. This book is just another great tool that he offers to share his wisdom and approach.

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