Top positive review
98 people found this helpful
Great Bike! Fantastic Customer Service!
on April 19, 2016
Put my order in and got the bike right away. I wanted two of them, one for me and one for my wife, but ordered just one first to see what I thought. Took me about 45 minutes to unpack (was really packed well), assemble (was pretty easy) and to make a few adjustments to the front brakes. I was very pleased with the quality of the bike and was very pleased with how everything worked. The foldup feature worked exactly as expected and is reasonably easy to do. The only negative I noticed, and this was mentioned in some of the reviews, is that the seat, even at its lowest setting, is a little high. I was afraid that my wife, who is 5'4", would object. So I didn't say anything about my concern and just had her try it out. I noticed that she struggled just a little getting on but she didn't say anything. She rode it around a little and when I asked her what she thought, she said that she liked it and told me to go ahead and order another one! Although I have not yet put any miles on it to really test it out, it seems like this bike should more than do the job for tails rated up to difficult. Trail ratings of "very difficult" and "extreme" might be beyond the long-term mechanical capacity of this bike. But, I'm not an expert so I could be underestimating the bike's ability (durability) at the more difficult trail levels!
Update: May 10, 2016 We liked this bike so well that we purchased another one so that my wife and I would both have one. Second bike arrived, but had a damaged rear derailer. Contacted the company by phone. They emailed me a Fed X return sticker and at the same time shipped a new bike. I put the damaged bike back in the box, took it to Fed X, they scanned the bar code from the email sent to me by the company and we were done. No cost to me to return the damaged bike. New bike arrived two days later and works perfect! The whole return process was totally hassle free. GREAT customer service from the company! If you are in the market for a folding mountain bike at a reasonable price, look no farther!!