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asked by Hui Huang on January 30, 2011
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A
Yes, I just received this the other day and we are having the same problem. The handle will screw into the steamer head, but you can't seem to "unstick" the telescopic part to lenghten it. The instructions make sense, and I do believe I'm following them correctly, but I can NOT get it to budge. It's quite frustrating. If you've solved it please clue me in??
Natasha answered on February 19, 2011
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A
I emailed the Eureka customer service about the problem. I think it is a defect, but the customer service people were helpful. They asked me to call them back and after that, they sent over a new handle, which works now.
Hui Huang answered on February 20, 2011
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A
Wondering if you can help me with a different handle problem, since yours works now. I can't get mine to tip backwards !! Is there a release mechanism or something like that ?

Thanks !
Charity A. Breiner answered on March 15, 2011
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