From the Back Cover
"In today's hyper-competitive marketplace, outstanding customer service lies at the heart of sustainable customer loyalty. Super Service delivers clear, actionable advice on the art of delighting your customers." - Richard Notebaert, Chairman and Chief Executive Officer, Ameritech.
"Powerful...this book will make every customer service provider's job more enjoyable." - Ken Hallen, Vice President & Managing Director, Combined Insurance Company.
"Super Service is a dangerous book. It will teach you about yourself and how the 'real' you needs to show up to make customer care work. Beware: there is real learning in this book." - Patrick Canavan, Senior Vice President and Director, Global Leadership and Organizational Development, Motorola.
About the Author
Val Gee is an instructional designer, an ordained priest, and a regular contributor to Training magazine.