I travel two weeks a month on business, and my wife bought me this carry on bag for Christmas after I wore out my Samsonite carry on bag. This 20 inch bag holds a lot, and allows me to pack clothes for 5 days easily (2 pairs of pants, 5 nice shirts, a couple t-shirts, pair of shoes and toiletries. I was actually amazed, because the bag "appears" to be smaller than my old bag. In reality the bag is the same height but an extra 1.5 inches deeper. The spinner wheels are excellent and make transporting the bag a breeze. The material of he bag is tough, I don't expect it to wear out any time soon. The handle feels a little flimsy when fully extended, but I think that is simply because of the length that it can extend out of he bag. I haven't had any issues with the handle. Definitely an excellent bag...especially for business travel.