Swivel Cordless Floor and Carpet Sweeper
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- Cordless Floor & Carpet Sweeper
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Picks up everything from dust to the big stuff. Swivel Sweeper, G 2, is the lightweight, easy to maneuver cordless sweeper that picks up messes faster and easier than ordinary cordless sweepers and brooms. It is great for picking up crumbs, dirt, pet hair, dust, and more. Use it in the kitchen, family room, dining room, and bathroom on tile, carpet, hardwood, vinyl, and more. Swivel Sweeper head rotates 360 to easily maneuver around furniture and into tight places. Its low profile design goes under furniture with ease. Edge cleaning brushes gets the mess along walls and in corners. Elbow joint allows the pole to bend to reach hard to reach places. Bagless dirt tray easily removes for quick disposal of dirt. Easy charge battery, no messy wires. Runs up to 45 minutes on a single charge. Weighs only 2 lb. Inlcudes: Cordless Swivel Sweeper, 7.2V rechargeable battery, and battery charger. As seen on TV.
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My issue is not with the refusal to provide a fix but with the rude, non existent customer support. The first two calls resulted in a suggestion of how to fix it (which didn't work because it was for a different model) and a polite "sorry but it's out of warranty."
I followed up with four detailed emails between September and the end of November to the customer support department using their on line form and including attachments of the original purchase receipt from Amazon and three different pictures of the defective part, a fused and broken drive gear. The product was obviously never tested because it could never have worked properly. I received no reply, not even an acknowledge of receipt which I had asked for in the email. Finally, I called customer support asking for a supervisor. I was promised a call back which never came.
In summary the product works as described and proves to to be useful, but I cannot recommend it because Ontel, the distributor provides absolutely no customer support.
easily flip open when you are done over a trash container and you are ready to clean your floor again next time. It even works om a flat entry mat by my back door. Unlike a broom, you don't have to "chase" dust or get it into a dust pan. The battery lasts 2 or 3 times and then I plug it in for the next time. If you want to take it with you like I did to clean at another home, I just unscrewed the handle which is in 2 pieces. The cleaning unit is small and easy to take with you as well. I use my Swivel everyday for a clean floor and weekly before I mop. You will love it,too.
We had two of course as that is how they come from the TV special.
We used one upstairs, one downstairs, loved it like there was no tomorrow, then the batteries refused to charge...
So I said hey, we'll buy a G2, it has to have improved... right?
The original would get all nasty and have so much hair in it that it wouldn't even touch the ground, but it would run.
You'd stop take it apart, remove the hair and whamo off you went fresh and ready.
So excited to get the new one, fancy red, bends, no muss garbage tray....
What we were not expecting was how poorly it would run.
It would run for maybe 2-3 minutes then just stop, you turn it off and back on maybe 30 seconds...
Occasionally you would get lucky and the thing would run 10 minutes and you'd actually get a chance to clean the floor.
We assumed it wasn't charged enough, charged the battery for a full day and it still doesn't perform.
Well I know.. I know.. should have contacted the seller, I didn't and therefore I would not hold anything against them as sellers.
We have had it less then a year, and we have to toss it, it is just too frustrating to even try using.
I just want to put it out so people know what they are getting in to.
They "improved" it and put in a limiter to shut the motor off when it felt like it was struggling due to having hair or rope knotted up in it.
Of course, there is not even a single piece of hair even caught in the brushes, the brushes look almost new.
They took a good thing and ruined it in my honest opinion.... back to the broom.