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Symantec SYSTEM RECOVERY DESKTOP 2013 MLIC WIN ML P/DEV BUS PK ESSE 12MO Busi

Platform : Windows 7
3.3 out of 5 stars 11 customer reviews

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Product Description

Symantec 21262956 Symc System Recovery Desktop 2013 Win Ml Per Device Bndl Bus Pack Essential 12 M

Product Details

  • Product Dimensions: 9.6 x 7.6 x 0.9 inches
  • Shipping Weight: 12 ounces
  • ASIN: B00AY1LPF4
  • Item model number: 21262956
  • Date first available at Amazon.com: January 7, 2013
  • Average Customer Review: 3.3 out of 5 stars 11 customer reviews
  • Amazon Best Sellers Rank: #7,314 in Software (See Top 100 in Software)
  • Product Warranty: For warranty information about this product, please click here

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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Verified Purchase
ADDENDUM:
Now, after almost a year and TWO service packs, the product seems to be working. You can't get the software with the service packs already installed (as far as I've been able to determine). Downloading the service pack and installing it aren't enough. You also have to download the .ISO file and create a bootable CD for the restore portion. I have upgraded it from 2 stars to 3 stars.

ORIGINAL REVIEW:
I've used Norton Ghost for more than a decade. It's always been reliable for backups and emergency restores. Symantec System Recovery Desktop 2013 (SSRD2013) is the same thing as Norton Ghost, with the addition of Windows 8 compatibility and hardware independent restore. Unfortunately, they released it well before it was ready. I backed up my Windows 8 system successfully (uses UEFI instead of BIOS). But it refused to restore the backup image. It found the backup image, and displayed it as UEFI. When I booted the CD in UEFI mode and selected the UEFI backup image, SSRD2013 announced that a BIOS backup could not be restored to UEFI system. When I booted in BIOS mode and selected the EUFI backup image, SSRD2013 announced that a UEFI backup could not be restored to a BIOS system. I no longer trust Norton/Symantec software for my Windows 8 backups.
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I have the exact same story to tell as the 2 star reviewer of SSR 2013. I downloaded the trial version offered for Norton Ghost customers. It will not let me recover from a back up - error: Cannot restore UEFI based recovery on Bios based computers. Please select a Bios based recovery point". According to SSR 2103's Manage Backup Destination description of my one and only backup, the backup IS Bios based. Try, finding a solution for the aforementioned error message and you will see that Symantec does not have a solution - or even decent explanation of the root cause of the problem. (there is one hit for a supposed work around for the opposite situation (BIOS based back up being restored on a UEFI based system (which in theory I suspect this problem is), but there's a caveat there that warns not to try the work around for the error message I encountered.

Furthermore, I just found the downloadable System Recovery Disk iso file and tried three times to create a custom SRD. SSR 2103 hangs with a fully green status bar saying its "mining for drivers" (there's no way to cancel or end this short of rebooting or uninstalling SSR 2013m which I just did to end the frustration). I had hoped that if I booted from a SRD, the backup I made might work. Sadly, I'll never know. There's no tech support until you buy the license, but who's going to buy SSR 2013 unless they know it works?

You need to uninstall Norton Ghost before you can install SSR 2013, so that makes the experience even more distasteful for someone trying this replacement for Ghost. Make sure you do a complete back up of your system using Norton Ghost before you start experimenting with this so that you can get a functioning Ghost back easily.
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Bad!
I backed up a relatively new computer and needed to send it in for repair. I was planning to move my configuration over to another computer that is just 1 year older and with approximately the same features as the newer computer.

This software claims to have "Restore Anyware" technology allowing me to restore to a computer that is not the same as my original. Well, that, I'm finding is bullsh**!

First, my new computer, I'm learning, has something called UEFI boot. So when I tried to restore on my older one that has BIOS boot (or legacy boot), it is simply not handled. I contacted their tech support and walked through a ton of manual steps, spending hours with them. Finally, no dice. They guy had to admit, going from UEFI to BIOS is just not supported.

So, I went out and bought another computer, making sure UEFI boot was supported. Now, when I tried to restore it, I got a memory access error on write -- still can't restore. (note, on this new computer, I had no problems installing win 8.1 from scratch, just to sanity check the system).

So frustrating!!!
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Verified Purchase
This is the new generation of the classic Norton Ghost. I wouldn't run a computer online or install a new software program without running a backup first. It allows you to summon Dr. Brown and "hop in the magic DeLorean" and go back in time - to before a disaster happened. No virus protection program can actually go back to before infection - this can. Byte for byte clones created. Restoring is easy. Uses a boot/rescue disk. That covers you for when you can't even get Windows to load.

I wish I had something like this to reverse some bad moves I made in real life!
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Verified Purchase
I still cant install this. I spent an endless hours trying to validate code. Had to have technician remotely look into my computer to figure out problem. Now after validation solved I get a recovery disk error and I cant back up my computer. For $70/ year and countless hours on phone it should be free.
Best bet is to get hold of a copy of GHOST and stick with windows 7.
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