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8 people found this helpful
What a bad experience!
on August 10, 2015
What a bad experience!!
I am an IT consultant, I bought so many of the Synology products, few months ago we found the response to open any “TIFF” files is very very slow, we changed the network switch to all Gig ports, and it did not help!, we opened a case, and regardless we could not speak to anyone we sent email, they emailed back, asked us if we can test with SSD HD!, and we did, on my expense I boght another similar Synology and SSD but it was the same bad performance, and finally after few months Synology admits it is “bug” on the code with the TIFF files and they will try to fix it, but no fix date, and I almost lost my client forever.
Even after few months they have no ETA on the fix date, Synology do not care about you as customer, I will try another brand.
Keep away from Synology…
I can provide full trail of the email case, with case # etc…