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ATT TL7800 DECT 6.0 Cordless Headset for ATT cordless telephones with Noise Canceling Microphone
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- ATT TL7800 DECT 6.0 Technology 1.9GHz Cordless HeadsetNoise-Canceling Microphone.
- Interference CommunicationEasy 1-button answer.
- Multiple Wearing StylesLightweight and comfortable.
- Up to 500 feet of range
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Experience the best in long-range coverage and clarity, provided by this headset's unique antenna design and advances in noise-filtering technology. DECT 6.0 frequency band transmits your voice across multiple channels. This technology provides superior quality of voice and sound, high protection against wiretapping and better range than 2.4 GHz and 5.8 GHz phone systems, while not interfering with wireless routers. The headset's design is lightweight and comfortable. Up to 500 feet of range.
Legal DisclaimerThis product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
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When you press the mute button (to mute or unmute the microphone), it cuts off the audio (both ways) for 1-2 seconds while it plays a voice recording saying, "mute on" or "mute off". So picture it. You're on mute in a conference call with dozens of people, and someone starts to ask you a question. What do you do?
1. Do you press the mute button immediately, miss hearing half the question, then ask them to repeat?
2. Or do you wait until they've finished their question, then press the mute button, and wind up not sure whether someone else already answered the question during the awkward pause?
Either way, you're going to look like a fool!
I found a better option:
3. Return the TL7800 and buy the older model, the TL7600, which merely plays an unobtrusive beep that only minimally interferes with your audio.
Why did I give this model two stars? If you don't ever plan to use the mute button, this is a great headset!
First of all, when I said we weren't able to pick up calls directly with the headset anymore, the agent said that calls can't be answered that way and must be transferred from the main unit. When I said we always had been able to until recently; she continued to insist that that was NOT possible. Guess we were lying?
Then she couldn't help us at all regarding they battery issue...as if she didn't believe we were having any legitimate problem.
Finally, I just gave up and hung up. Then I found in the manual the following entry;
"If the unit does not seem to be responding normally, try putting
the cordless headset in its charger. If it does not fix the problem,
do the following (in the order listed):
Disconnect the power to the headset charger.
Remove the cordless headset battery.
Wait a few minutes.
Connect the power to the headset charger.
Install the battery again, and then place the cordless
headset into the headset charger.
Wait for the cordless headset to reestablish its connection
with the headset base or telephone base. Allow up to one
minute for this to take place"
Interestingly enough this solved our problems for another month or so....just long enough for the warranty to run out! :-)
Wouldn't you expect the agent to have at least made the suggestion to try this technique?
I just realized (stupid me) that ANY blue tooth head set (like the ones you get for your cell) will work with our phone base. So I am buying 2 Plantronics ($30 each) and be done with this junk that cost twice the money!!!!
The control layout on the headset is logical, and the buttons are all easy to work when you're wearing the headset during a conversation. Also, the unit snaps securely into its base by a magnet, so you don't have to worry about it not charging between calls. The biggest negative on the controls is that pressing the mute button causes a voice to say "mute is now on/off." This blanks out 2-3 seconds of your incoming audio. What were they thinking?
I've got the TL7800 paired with an AT&T TL86019 two line phone. If you use the off hook button on the headset, it will only allow you to call out on Line 1, but it will pick up incoming calls on both lines 1 & 2. However, you can transfer a call on line 2 to the headset (even if you've originated the call) by selecting the Option soft key on the TL86109 during the call, and then selecting Transfer Call to Headset. That little operational gem was buried near the end of the TL86019 manual, and I'd be amazed if most people ever find it.
While a number of adapters and headbands are supplied with the product, none of them really give me a great fit. The unit is heavy, so I don't think most people will wear it with one of the supplied ear clips; I think most people will use a headband. However, these are stiff, and don't supply much adjustment range. All in all, the unit sits securely on my head, but usually requires a bit of adjustment before I can get it there relatively comfortably.
Battery life on the TL7800 seems to be excellent, although I often set it back on the charging cradle during the day. Unfortunately, the battery is integrated into the plastic battery cover of the unit, so I doubt you can buy cheap, third party replacement batteries for the unit. AT&T (or really VTech) must be taking a cue from Apple on this one.
The range of the headphone is pretty good. Maybe around 50 feet or so - certainly don't believe the nonsense they tell you about 500 feet in the promotional literature. But, if you locate the base unit centrally in your house, you probably won't get out of range very often. Many phones now feature Bluetooth functionality, but the range of Bluetooth is far less than DECT 6.0. This larger range remains the most compelling reason to still use a DECT 6.0 headset.
All in all, I think it's probably one of the better DECT 6.0 headsets out there, which may not really be saying much, since there aren't many available, especially those that work with 2 line phones. It would be nice if AT&T made the differences between their various models (e.g. TL7600, TL7800, etc.) more obvious as an aid in selection during purchase.