Top positive review
2 people found this helpful
USB Power-Drawing Issue
on December 7, 2015
This product stated it worked with Win 7 and 8.1. I recently purchased a Dell Inspiron 15 3000 Series running Win 10 and it worked well. The reason I purchased this external model is because the laptop I bought from Dell does not have a phone line jack and I use dial-up on AOL. I gave this product 4 stars because of the following, fixable situation:
On my laptop, I use an external mouse and keyboard (both USB wired). When I connect to AOL using this modem, it seems like it draws so much power from the USB on the left side of my laptop that the keyboard and mouse do not work, which are plugged into the 2 right-side USB ports.
It's a strange occurrence, and I've never seen it happen before. The fix is to get a powered USB hub and plug in the modem to that. Since the hub has its own power, the power-drawing issue of this external modem is fixed. Plus, the hub now provides for 3 extra USB outlets for my laptop. (My laptop has only 3 USB ports, which are now occupied by a keyboard, mouse, and the 4-port Hub.)
I have played around with computers for 10+ years and have never run into an issue similar to this one before. It threw me for a loop. I used a Belkin 4-port USB 2.0 powered hub to fix this issue. Amazon sells them, but I had one lying around and decided to try it. I've looked in the instruction manual that came with the external modem, but did not see this issue come up.