I moved apartments and got this Mattress mid June, it came with high recommendation from a friend. They suggested buying directly from Tuft & Needle but since I'm a regular on Amazon, I ordered it here without second thoughts. That was my mistake. I noted the 100 day return policy while ordering. The mattress didn't work for me and my husband as we were constantly having back aches. After giving it a month, we decided that this is not for us and initiated a return. The UPS guy game to our apartment for pick up, I had everything ready but had to stick tape on it. I hadn't done it before for ventilation, it would have taken 30 seconds but he said he couldn't wait and gave us the label and left. We booked a uHaul later for this and took the mattress to the nearest UPS store. We wrapped the mattress in the cover it came in plus another cover that we got from Home depot. The people at the UPS store said that it has to be put in the box that it came it. It is impossible for us to compress the mattress and put it in the same box, hence I called Amazon. It was the worst customer representative ever, he first denied the 100 day return policy and then transferred my call to UPS saying its not Amazon's problem and asked me to schedule another pick up. I did so, paid more money for the pick up and had the mattress right next to the door this time. I also let them know that I'm not able to put it in a box and confirmed that it is ok for pick up. UPS guy came again and said he can't take it unless its in a box.
We have gone through so much pain to return this mattress, spent over $100 in this process with the Uhaul and everything but have no idea how to compress the mattress, hence not able to return. We got another mattress, from the same brand we had before and this one is laying around all wrapped up as a waste. The 100 day return policy is a total eye wash as it is impossible to return this mattress.
Add to your order
- 10-Year Accidental Stain Protection for your new mattress.
- Includes a breathable BedGard Mattress protector made with cotton blended terry.
- Sure Fit construction for mattresses up to 18” deep.
- 24/7 online Warranty Service.
- See terms and conditions for complete details.
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From the manufacturer
T&N Original Mattress
Compare our mattresses
Medium-Firm | Density (Firmness) | Medium |
| | Adaptive Foam | |
Standard | Cooling Graphite | 30% Over Original |
Blue Gel | Cooling Gel | Green Gel-5x Better |
Edge Support | | |
Hybrid Mattress |
Medium-Firm | Density (Firmness) | Medium-Firm |
| | Adaptive Foam | |
Standard | Cooling Graphite | No |
Blue Gel | Cooling Gel | No |
Edge Support | ||
Hybrid Mattress |
Medium-Firm | Density (Firmness) | Medium-Firm |
| | Adaptive Foam | |
Standard | Cooling Graphite | No |
Blue Gel | Cooling Gel | No |
Edge Support | ||
Hybrid Mattress | |
Compare with similar items
 | Amazon Brand – Rivet Mattress - Supportive Pressure Relief Memory Foam with Celliant Cover for Restorative Sleep, 10-Inch Height, Queen | Casper Sleep Original Foam Mattress, Queen | Nod by Tuft & Needle 8-Inch Queen Mattress, Adaptive Foam Bed in a Box, Responsive and Supportive, CertiPUR-US, 100-Night Sleep Trial, 10-Year Limited Warranty | Casper Sleep Element Mattress, Queen | Tuft & Needle Mint Classic Queen Mattress - Extra Cooling Adaptive Foam with Ceramic Gel Beads and Edge Support - Supportive Pressure Relief - CertiPUR-US - 100 Night Trial | |
|---|---|---|---|---|---|---|
| Customer Rating | (15508) | (698) | (765) | (3403) | (4174) | (487) |
| Price | $845.00 | $485.77 | $1,165.50 | $449.10 | $625.50 | $995.00 |
| Shipping | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details |
| Sold By | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com |
| Base Type | Box Springs | — | — | — | — | — |
| Color | White | Grey | Grey | White | Grey | Grey |
| Is Assembly Required? | No | No | — | No | — | No |
| Item Dimensions | 80 x 60 x 9.5 inches | 80 x 60 x 10 inches | 80 x 60 x 11 inches | 80 x 60 x 8 inches | 80 x 60 x 10 inches | 80 x 60 x 12 inches |
| Item Firmness Description | Medium Firm | Medium | Medium | Plush, Firm | Firm | Medium |
| Material | T&N Adaptive Foam, Foam | Memory Foam | Polyurethane Foam, Memory Foam | Memory Foam, Memory Foam | Polyurethane Foam | Foam |
Customer Questions & Answers
Customer reviews
Now the final review. I’ve had the mattress 2 years and will be getting rid of it. It is very firm and causing a lot pressure on my hip. I will still give stars because the company is actually a good company and customer service is awesome but this mattress is too firm and causing me pain despite putting a memory foam topper on. I have been sleeping on our old mattress in another room to get relief.Update. The customer service is amazing. I emailed to discuss the firmness and they sent me a topper at no charge. I have used that for a month now and I wake up feeling good. The topper has relieved the pain In my hips I was getting.2nd - So I have had the mattress now for 2 months and I have noticed more pressure on my hips. So I contacted the company because I was debating on whether I should return and to inquire on a topper they offer for just this problem. People must complain of some pressure issues in hips and shoulders. I received an email promptly offering to send me the topper for free! I have yet to sleep on it and see if it makes a difference and I will update with that later but I wanted to comment on the exceptional customer service they have. I heard their customer service is great but I can say first hand that they are.1st - I have been waiting to write this review. I wanted to give myself a few weeks of sleeping on it. So I’ve had this mattress for almost 30days. From the beginning this mattress was easy to set up. Just cut the plastic and unroll. The smell was minimal and it inflated to full size within hours or less. I personally love the mattress. My husband does not because he feels he gets too hot. I wake up feeling no pain. The only thing I do not like is that I will get a small amount of hip pressure pain by laying on my side which I’ve gotten with every mattress and I’m primarily a back sleeper so for me it’s not a big deal. This is a medium firm mattress in my opinion. What I LOVE most about the mattress is there is no motion transfer. I do not fell my husband move at all which is something that use to keep me up at night.Overall I would say if you are a back sleeper and enjoy a firmer mattress looking for no motion transfer then this would be it. The price is awesome too.
Images in this review
Top reviews from the United States
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Reviewed in the United States on August 28, 2018
Size: California KingStyle: OriginalVerified Purchase
Reviewed in the United States on June 24, 2018
Size: KingStyle: OriginalVerified Purchase
Now the final review. I’ve had the mattress 2 years and will be getting rid of it. It is very firm and causing a lot pressure on my hip. I will still give stars because the company is actually a good company and customer service is awesome but this mattress is too firm and causing me pain despite putting a memory foam topper on. I have been sleeping on our old mattress in another room to get relief.
Update. The customer service is amazing. I emailed to discuss the firmness and they sent me a topper at no charge. I have used that for a month now and I wake up feeling good. The topper has relieved the pain In my hips I was getting.
2nd - So I have had the mattress now for 2 months and I have noticed more pressure on my hips. So I contacted the company because I was debating on whether I should return and to inquire on a topper they offer for just this problem. People must complain of some pressure issues in hips and shoulders. I received an email promptly offering to send me the topper for free! I have yet to sleep on it and see if it makes a difference and I will update with that later but I wanted to comment on the exceptional customer service they have. I heard their customer service is great but I can say first hand that they are.
1st - I have been waiting to write this review. I wanted to give myself a few weeks of sleeping on it. So I’ve had this mattress for almost 30days. From the beginning this mattress was easy to set up. Just cut the plastic and unroll. The smell was minimal and it inflated to full size within hours or less. I personally love the mattress. My husband does not because he feels he gets too hot. I wake up feeling no pain. The only thing I do not like is that I will get a small amount of hip pressure pain by laying on my side which I’ve gotten with every mattress and I’m primarily a back sleeper so for me it’s not a big deal. This is a medium firm mattress in my opinion. What I LOVE most about the mattress is there is no motion transfer. I do not fell my husband move at all which is something that use to keep me up at night.
Overall I would say if you are a back sleeper and enjoy a firmer mattress looking for no motion transfer then this would be it. The price is awesome too.
Update. The customer service is amazing. I emailed to discuss the firmness and they sent me a topper at no charge. I have used that for a month now and I wake up feeling good. The topper has relieved the pain In my hips I was getting.
2nd - So I have had the mattress now for 2 months and I have noticed more pressure on my hips. So I contacted the company because I was debating on whether I should return and to inquire on a topper they offer for just this problem. People must complain of some pressure issues in hips and shoulders. I received an email promptly offering to send me the topper for free! I have yet to sleep on it and see if it makes a difference and I will update with that later but I wanted to comment on the exceptional customer service they have. I heard their customer service is great but I can say first hand that they are.
1st - I have been waiting to write this review. I wanted to give myself a few weeks of sleeping on it. So I’ve had this mattress for almost 30days. From the beginning this mattress was easy to set up. Just cut the plastic and unroll. The smell was minimal and it inflated to full size within hours or less. I personally love the mattress. My husband does not because he feels he gets too hot. I wake up feeling no pain. The only thing I do not like is that I will get a small amount of hip pressure pain by laying on my side which I’ve gotten with every mattress and I’m primarily a back sleeper so for me it’s not a big deal. This is a medium firm mattress in my opinion. What I LOVE most about the mattress is there is no motion transfer. I do not fell my husband move at all which is something that use to keep me up at night.
Overall I would say if you are a back sleeper and enjoy a firmer mattress looking for no motion transfer then this would be it. The price is awesome too.
Images in this review
Top reviews from other countries
James
Several Months In..Don't like it
Reviewed in Canada on May 10, 2018Size: QueenStyle: OriginalVerified Purchase
Amazon Customer
No warranty in Canada
Reviewed in Canada on October 2, 2019Size: TwinStyle: OriginalVerified Purchase
Amazon Customer
Great for a tall guy.
Reviewed in Canada on July 28, 2017Size: QueenStyle: OriginalVerified Purchase
Hayley Lizz
Amazing sleeps!
Reviewed in Canada on February 15, 2019Size: QueenStyle: OriginalVerified Purchase
JW
and the size (I am 6'6 and decided to go with the California King) it has been an absolutely wonderful purchase. It feels slightly more firm than my ...
Reviewed in Canada on June 18, 2018Size: California KingStyle: OriginalVerified Purchase
