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Frequently Asked Questions
What is the Amazon Trade-In program?
The Amazon Trade-In program allows customers to receive an Amazon.com Gift Card in exchange for thousands of eligible items including video games, Kindle E-readers, books, and more. The process is easy and convenient with an immediate offer and free shipping.
How long will it take to receive payment once I trade in my item?
Depending on your location, trade-in items may take up to 10 business days to arrive before they are processed. The packages you sent can be tracked anytime in Your Trade-In Account.
Once your item is received and appraised, you'll receive an e-mail notification within 2 business days informing you whether your items were accepted or rejected. You can find the status of your trade-in anytime in Your Trade-In Account. Once your trade-in value has been paid, you'll see the amount when viewing your gift card balance.
What condition do my items need to be in?
In general, all items you wish to trade in must match the exact version displayed in the Trade-In search results or on the product page on Amazon.com. You can find the full condition descriptions by visiting our Product Eligibility Criteria page.
Are there any shipping or other fees?
When submitting a trade-in, customers will print a free pre-paid shipping label for sending in all items. There are no fees. If a trade-in item is not accepted and is returned, there is no cost for return shipping.
What do I do if I lost my shipping label?
You can print a shipping label at any time by going to Your Trade-In Account and clicking the Print Shipping Label button on the trade-in order. If you have multiple packages or other shipping questions, check out our Packing and Shipping Instructions.
Can I use the Amazon App to trade in my items?
Yes, you can use the Amazon App on both Android and iOS phones to trade in. Simply open the app and scan or search for your items. Trade-In eligible items will have a Trade-In button on the product pages.
Can I trade in an item that isn't listed in the Trade-In Store?
If your item is not listed in the Trade-In Store, then we currently do not have an offer for it. However the Trade-In program is constantly updated with new items, so check back regularly.
Do you guarantee the trade-in value listed on your website?
Yes, if your trade-in is postmarked within 7 calendar days of submission and the item meets or exceeds the product eligibility criteria.
Who do I contact with questions about my trade-in?
The most recent status of your trade-in is available online anytime in Your Trade-In Account. If you need help submitting the items you want to trade in, you can contact Amazon Customer Service via phone, chat, or e-mail by clicking the Contact Us button on any Help page.
You can find full program details by visiting our Amazon Trade-In Program Terms & Conditions page.
Terms and Conditions
- This is a limited time promotion. Amazon reserves the right to modify or cancel this offer at any time.
- Qualifying trade-ins must be completed on Amazon.com by 8:59 a.m. (Pacific Time) July 2nd, 2018 and sent to us within 7 days from trade-in submission
- Trade-in eligible tablet devices will be reviewed in accordance with the Amazon Trade-In Program Terms and Conditions and any applicable Condition Criteria. You will be eligible for an Amazon.com Gift Card and the bonus 25% off savings only if your trade-in item is accepted.
- Once your tablet trade-in is accepted, you can place a Fire 7 Tablet, Fire HD 8 Tablet, Fire HD 10 Tablet, Fire 7 Kids Edition Tablet, Fire HD 8 Kids Edition Tablet, Fire Kids Essential Bundle, or Fire Kids Listening Bundle in your cart and the bonus savings will be automatically applied at checkout. The bonus 25% off savings will expire at 11:59 p.m. (Pacific Time) on August 31st, 2018.
- The bonus 25% off savings can be used only toward the purchase of qualifying Fire 7 Tablet, Fire HD 8 Tablet, Fire HD 10 Tablet, Fire Kids Edition Tablets, Fire Kids Essential Bundles, or Fire Kids Listening Bundles that are shipped and sold by Amazon Digital Services LLC and does not apply to other digital products, used products, or products sold by sellers other than Amazon Digital Services LLC.
- The bonus savings may be used only once and may not be combined with other offers. The bonus savings may be combined with an Amazon.com Gift Card value, including any Amazon.com Gift Card value you receive from your trade-in.
- Offer is limited to one per customer and account.
- Shipping charges may apply to discounted promotional items.
- If any of the products related to this offer are returned, your refund will equal the amount you paid for the product, subject to applicable refund policies.
- Trade-In restrictions apply. See Trade-In Terms and Conditions.
- Gift Card restrictions apply. See Amazon.com Gift Card Terms and Conditions.
- If you violate any of these Terms and Conditions, the offer will be invalid.