|Item Weight||43 pounds|
|Product Dimensions||8.5 x 13.8 x 20.5 inches|
|Item model number||T-K4-IN-NG|
|Item Package Quantity||1|
|Warranty Description||Residential: 12 year heat exchanger, 5 year parts and 1 year labor. Note: Water heaters of any type must be installed by licensed personnel or warranty will be void.|
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Takagi T-K4-IN-NG Indoor Tankless Water Heater, Natural Gas
|Price:||$737.99 & FREE Shipping. Details|
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Top Customer Reviews
I have installed about a dozen of these over the years, and only had two work properly for more than five years. And when they break, they are never ever fixable. It's rip off the old one and put in a new one, but Takagi constant changes its inlet/outlet configurations, so there's about about grand in plumbing costs right there.
I have several rental properties, and I installed a few Rheem units when I was low on cash because I got a close-out deal, and I thought those would be lousy, a short term solution. But over ten years later, they have been absolutely trouble free. Only one had an issue, and the warranty came through and they replaced it at their cost. I thought Rheem was supposed to be the bad US model, but it turned out very differently.
Do I need to come to your house right now and pour you a beer and talk you out of it? I should, because that's how awful Takagi has been to deal with. I love Japanese food, Japanese design, and Japanese people, but not this piece of Japanese trash or their lousy Japanese warranty people who live in California and refuse to take an English class so they can communicate to customers. All they know how to say is "no" and that's not okay.
Almost exactly one year later, the tennants call to say they are having problems with unit #2. I called a different "authorized technician" this time. He informed me that the unit just needed to be "descaled" and it would be fine. This descaling process also included a flush kit installed on the unit for $500. I did not have much confidence in this unit, but hoped it was fixed. About 3 months later I get a call from the tenants again stating that the hot water heater was not working again and had never really worked since the descaling process. I called the "technician" that had installed the unit and descaled it back again. He sent me a bill for $180.00 and claimed it was "fixed". I doubt the idiot ever did anything to it. Sure enough the tenants called the next day to inform me that it was not working. I was pissed.
I called another plumbing company and had them replace the unit again - this time with another brand of water heater.Read more ›
Our home is 2000 sq ft and we live in Tennessee. The current theory being offered is that this size hot water heater works fine in FL or other states much farther south where the water does not need to be heated as much to reach the desired point (in this case, 117 degrees), but that we need a bigger one for our home. While we learned from our plumber how to reset the unit and make it work again, this would necessitate a trip to the crawl space (entrance on the exterior of the house) whenever the hot water went out - late at night, freezing cold out, etc. There is never a good time when you have an infant to go into a crawlspace and reset an electronic device.
In reviewing the return policy for this item, it is not nearly as generous as other smaller items we have purchased. It is not returnable for a full refund past about 6 weeks after purchase, and I would need to pay return shipping. We have invested hundreds of dollars to have this installed. While we are within 6 months of purchase and Takagi therefore is paying for the labor on these troubleshooting calls, we will have to figure out what to do with this $800 item that is not working and then spend the money to purchase a larger machine and have it installed. Needless to say, we are not happy.
Most Recent Customer Reviews
I have had this product for over one month now. Very happy with the unit's performance. The price for this unit plus installation was less than the previous tanked water heater... Read morePublished 10 days ago by Allison B. Mull
Installed and works like a charm. Hot water as long as the gas is available. The previous Takagi TDK-20 lasted for 15 years with no maintenance. What died was the motherboard. Read morePublished 13 days ago by Robert Brown
After installing and using it for a few months now, I feel comfortable leaving a review.
- Everlasting hot water! Read more
Easy to install. Frees up space and provides the hot water we need without the 40 gallon tank. Great buy!Published 1 month ago by S. Terry
Horrible customer service. Heater broke in less than a year. had the heater fixed and they would not pay the labor as stated in the warrentyPublished 3 months ago by plumberzack
Was easy to install. Works amazing in my two bathroom home.Published 3 months ago by Amazon Customer
This is the second one of these I have installed. The only dowfall, if any, is the stainless venting it requires. I was able to find the venting at menards stores. Read morePublished 4 months ago by Jason D.
I absolutely love it . Never thought I'd never be able to have enough hot water. Saves $$$.. Highly recommended for anyone who wants to upgrade.Published 5 months ago by DARA SMITH