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Talk, Inc.: How Trusted Leaders Use Conversation to Power their Organizations Hardcover – June 19, 2012
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Talk, Inc. makes a powerful case that effective talk is the primary means of motivating and inspiring loyalty among today’s increasingly social and connected workforce.” strategy+business magazine
This book provides tips for how leaders can communicate more effectively by making their agency’s culture more intimate, interactive, inclusive and intentional.” The Washington Post
Talk, Inc. is easy to read, and captures an important change in today’s workplace, offering a prescription for making it work.” The Globe & Mail
ADVANCE PRAISE for Talk, Inc.
Boris Groysberg and Michael Slind have captured one of the most significant changes in business leadership that I have witnessed during my twenty-four years as a CEO of a public company. If you want to understand what I believe will be the most critical ingredient to successful twenty-first-century leadership, read this book. Then join the conversation.” Jim Rogers, Chairman, President, and CEO, Duke Energy
As a leader, I have struggled to find ways to fuel employee engagement. I have also observed how leaders at Microsoft, Accenture, and PepsiCo have striven to engage employees. It’s hard work! Boris Groysberg and Michael Slind make a very strong case that organizational conversationin contrast to the traditional corporate communication’ modelis critical to helping leaders meet that challenge. More important, through in-depth discussion of real business situations, they provide insight on how to make organizational conversation happen. The model presented in Talk, Inc., furthermore, is as relevant to harnessing the power of customers as it is to managing your workforce.” Dina Dublon, Director of Accenture, Microsoft, and PepsiCo; former Chief Financial Officer, JPMorgan Chase
Talk, Inc., presents a template for creating organizational excellence. The authors have fashioned an outstanding explanation of a fundamental leadership competence: facilitating effective communication. This book, I believe, is a must-read for every organizational leader.” S. Roy Choudhury, Chairman and Managing Director, Hindustan Petroleum Corporation Ltd.
Talk may be cheap, but genuine conversation is pricelessespecially in organizations determined to win big in fast-changing times. In Talk, Inc., Boris Groysberg and Michael Slind offer a set of truly original insights, supported by a collection of in-depth case studies that will help leaders surface the best ideas from the widest variety of people in their organizations. The most successful companies don’t just out-compete their rivals, they out-think their rivals. And you can’t generate smart ideas without free-spirited conversation. Read this bookand then talk about it with as many of your colleagues as you can!” William C. Taylor, Cofounder, Fast Company; author, Practically Radical: Not-So-Crazy Ways to Transform Your Company, Shake Up Your Industry, and Challenge Yourself
About the Author
Top Customer Reviews
This book is about maximizing the power of your organizational communications. It's about getting the message across that you wish to communicate. It's about how to say things. It's about structuring your communications -- and your company -- to facilitate enlivening, energizing, and inspiring communication.
The book also covers listening, and how to structure leadership's listening activities, so as not to put subordinates on the defensive so that they manipulate information in their response.
Highly recommended for any leaders for whom organizational communication is important. Which should be all of them.
For an excellent guide in cultivating innovation in your organization, check out 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization. And for a primer in organized creativity, look at The Practice of Creativity: A Manual for Dynamic Group Problem-Solving.
Hopefully you found this review helpful.
What we have in this volume is a brilliant analysis of what works and what doesn't during what Boris Groysberg and Michael Slind characterize as "organizational conversations," a term that applies "to the full range of patterns and processes by which information circulates through a company -- all of the ways in which ideas, images, and other forms of organizational co tent pass between [and among] leaders and employees, or from one employee (or group of employees) to another...both in spirit and practice, organizational conversation is quite different from corporate communication" and they explain both the differences and why they are significant.Read more ›
Out of the thousands of books on communication in organizations, Talk, Inc. takes today's changing world of business seriously and provides a unique perspective. As findings by Harvard's Boris Groysberg and Michael Slind reveal in their new book, Talk, Inc., leadership is fundamentally conversation-powered. Indeed, as the authors declare, conversations are the new source of organizational power.
Why conversation-powered leadership?
What's clear is that economic change has demanded new, sophisticated ways to process and share information. But that's not all. Flatter organizations, diverse and widely dispersed global organizations, generational differences, the new social networks and, perhaps, above all, the brute fact that the pace of business is profoundly accelerated, have all made conversational expertise the ultimate competency of leadership success.
The hard skills are easy to learn. It's the soft skills of conversation and relationships that easily sabotage workers' hopes for the future. And, as businesses are learning, the lack of those soft skills also sabotages strategy and the bottom line. So Groysberg and Slind's new work is a welcome addition to every manager's bookshelf. Indeed, the authors do something long overdue in this field: they refashion the concept of organizational communication around face-to-face conversation.Read more ›
Most Recent Customer Reviews
This is a really great book. Take the time to read it, and you will not regret it. Boris's research into leadership, and managing stars, and super stars in an organization... Read morePublished on December 22, 2013 by Dean Rogers
It is a good read, but bits of it seem like advertisement for a particular company (Cisco). I grew tired of these chapters. Read morePublished on February 21, 2013 by Jill
This book is an excellent tool for any organization looking to better engage employees, elevate organizational trust, and update tired communication practices. Read morePublished on July 27, 2012 by Polly Pearson