Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
To get the free app, enter your mobile phone number.
The Art of Talking So That People Will Listen: Getting Through to Family, Friends & Business Associates Paperback – April 25, 1986
The Amazon Book Review
Author interviews, book reviews, editors picks, and more. Read it now
Frequently Bought Together
Customers Who Bought This Item Also Bought
From the Back Cover
About the Author
Top Customer Reviews
The title gives a hint (yet can't possibly do justice) to the actual wisdom and teachings contained in the book. Obviously, most people, because they are talking, feel as though they are also communicating. But that's not so. Just hearing you or me talk does not necessarily mean that the other person is "listening." And unless they are listening, what you and I say will not have much impact. A key to personal success is talking so that the other person not only will listen, but be inclined to take your point of view as well. This is true regardless of whether one is dealing with spouse, small and teenage children, friends, neighbors, employees, employers, customers, prospects, or that person you may meet just one time in your life.
I love what Dr. Swets says on page four: Communication that wins a positive response from others can provide you with a new way of life. Nothing is more essential to success in any area of your life than the ability to communicate well. Nothing can compare to the joy of communicating love, of being heard and understood completely, of discovering some profound insight from another's mind . . . Self-concepts are enhanced, attitudes broadened, beliefs depended, perspectives clarified, hopes restored, frustrations dissolved, hurt feeling healed.
Although much of what Dr.Read more ›
Having read other similar books, I'd say this one was very helpful. This book would probably be of little value to experienced communicators, because it covers basics. Which is good for beginners, it is short. You really must practice what you learn from the book in order to improve, not just read it. To help you better understand what's in the book, here are some topics.
1) Eliminate negative commutation habits
2) Learn the art of listening
3) Discover how communication works
4) Win peoples attention
5) Develop the courage to say no
6) Establish respect when talking to kids
7) Create closeness with people you care about
8) Dissolve discord
9) Persuade people to cooperate with you
The most helpful chapter for me was on perusing people to cooperate with you. He rightly stated that most people resist change unless they can see its resulting benefit. So he provided five steps for achieving cooperation. (1)Attention, (2)Comprehension, (3)Belief, (4)Retention, (5)Action. I enjoyed reading his explanation and suggestions for each step. I believe they are right on target.
He tells us to set goals to our communication so that our speech won't be left to habit or impulse of the moment, he then proceeds to tell you how and why. Because he says that people pick up clues not only from voice, but from our actions, our facial expressions, and tone of voice.
Another really good and helpful chapter was on listening. If we don't know how to listen, our communications will suffer. And so here too he talks about five level of listening.Read more ›
The book covers literally everything from the very basics of communication to effective listening and even includes a section on communicating with children! I was impressed with many of the real life examples given in througout the book that most of us can relate to. The type of examples used made it very easy to relate the topic of discussion to my own personal life and apply the concepts with confidence.
I have noticed a difference in the reactions of people I am trying to communicate with when applying the techniques spelled out in the book. If this book was required reading in High Schools I believe we see much improved parent-child relationships and a more effective new work force due to improved communication.
Most Recent Customer Reviews
This book introduces a positive dynamic in your dialogue - less defensiveness, more openness, greater understanding. I loved this book and bought several copies to give away.Published on March 1, 2014 by melinda lambeth
I enjoyed learning how to comunicate better through this book. I only ordered it because of certain comunication breakdowns I have expierienced in many of my family relationships... Read morePublished on October 6, 2013 by Emma Roos
I have had this book for about 20 years. I recommend it to friends and family.
I have no desire to take advantage of or intimidate anyone and am not interested in... Read more
Learning how to ask questions, earning the right to be heard, and giving a list of conversation starters are some of the highlights for me of this book. Read morePublished on June 20, 2011 by L Roig
When I first started reading the book I was concerned of how my speech was, but when I started reading the pages I have seen progress in my speech. Read morePublished on January 9, 2010 by Wal
Good book and at a great value. Took quite a while to get to me. It was scheduled to arrive in 7 to 14 days, it took it 14 days to arrive.Published on August 9, 2009 by S. Rodgers
This is the best communication book I ever read. It covers a lot of topics. You need to read it slowly to enjoy the arts of writing that Paul demonstrated in the book. Read morePublished on May 20, 2009 by Yiguang Hu
I really do not know why people thought so highly of this book. It seemed to me that there are more effective books on communication such as Cialdini's.Published on March 25, 2009 by Bunny