- Hardcover: 368 pages
- Publisher: William Morrow & Company; 1st edition (October 1, 1994)
- Language: English
- ISBN-10: 0688112439
- ISBN-13: 978-0688112431
- Product Dimensions: 6.5 x 1.5 x 9.5 inches
- Shipping Weight: 1.5 pounds (View shipping rates and policies)
- Average Customer Review: 43 customer reviews
- Amazon Best Sellers Rank: #1,311,519 in Books (See Top 100 in Books)
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Talking from 9 to 5: How Women's and Men's Conversational Styles Affect Who Gets Heard, Who Gets Credit, and What Gets Done at Work Hardcover – October 1, 1994
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From Publishers Weekly
This wise and widely informative book fulfills its promise to do for the workplace what Tannen's You Just Don't Understand has done for the home front-heighten the reader's perception of the ways in which gender, power structures and cultural constraints affect communication. Basing her discussion on extensive interviews with workers, managers and executives at a range of businesses, Tannen identifies-and decodes-various conversational "rituals." For example, women tend to use the words "I'm sorry" as an "expression of understanding-and caring"; but men generally interpret "I'm sorry" as an acceptance of blame. Tannen demonstrates that women, conditioned in childhood not to sound too self-confident, are likely to issue orders or implement plans indirectly (and therefore don't receive full recognition for their work); men, conditioned not to sound uncertain, may perceive requests for feedback as an admission of weakness. Offering clear explanations of various conversational "styles," Tannen passes few judgments; rather, she offers readers a wider variety of strategies to express themselves. Filled with gracefully analyzed examples of job-related conversations, every page delivers a shock of recognition. Major ad/promo; author tour.
Copyright 1994 Reed Business Information, Inc.
From Library Journal
Tannen (You Just Don't Understand, Morrow, 1990) describes differences in men's and women's public communication as found within the business setting. These differences appear to influence actual perceptions of worker skills and abilities. For example, women say "I'm sorry" without actually apologizing and tend to use an indirect manner of speech. These styles make women appear less confident, competent, and professional. However, women who learn to speak like men are accused of being aggressive and unfeminine. Written for the general reader, Tannen's work is entertaining and filled with illustrative conversations. It raises many issues of concern to working women, from knocking against the glass ceiling to dealing with sexual harassment. Unfortunately, Tannen's research has not yet suggested any linguistic solutions. Highly recommended for general public and academic libraries.
--Kathy Shimpock-Vieweg, O'Connor Cavanagh Lib., Phoenix
Copyright 1994 Reed Business Information, Inc.
Top customer reviews
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In a dream world, this would be mandatory reading for all men in the workplace. Males who are not aware of these communication differences are likely not hiring or promoting talented female employees because they misconstrue their politeness for passiveness, or their humble remarks (or even self-degrading remarks) for lack of confidence, etc.
As a working woman, reading this book gave me an advantage. After reading it, I find myself using a different communication style now with males at work than I do with females at work. At least now I am aware of how the "female" communication style I naturally use is probably being heard by my male superiors. Likewise, as a boss I've put this book, along with "Who Moved My Cheese?", on the reading list for new hires.
Substantively, I felt the book could have used some major editing starting about half-way through where it became a bit tedious. But it's worth the read for the important lessons learned.
Lastly, others have criticized this book for not offering solutions to the problem. The solution is awareness. If both genders are aware of these communication differences, the problem is virtually eliminated.
The knowledge I gained of the differences in the way men and women communicate in the workplace has been helpful in many areas of my life.