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Taming The Abrasive Manager: How To End Unnecessary Roughness In The Workplace (The Jossey-Bass Management Series) Hardcover – September 28, 2007
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From the Inside Flap
Do you manage someone who is abrasive? Work with someone who is abrasive? Work for someone who is abrasive? You are not alone. Research shows that at one time or another, most of us will work over, under, or with an abrasive boss who is blind to the harm caused by his or her overly aggressive style.
Taming the Abrasive Manager is an ideal resource for managers, human resource professionals, coaches, and anyone who works for or with an abrasive boss. Executive coach Dr. Laura Crawshaw--known as the "Boss Whisperer" for her work in this field--shares her discoveries on how to tame the deep fears that drive abrasive managers to attack their coworkers. In her straight-shooting style, Crawshaw offers invaluable insights gained from her encounters with abrasive bosses in corporate jungles who aggressively defend against threats to their dominance in the high-risk business of survival. These insights, combined with lessons learned from employees and organizations who have successfully reined in their unmanageable bosses, provide realistic solutions that will improve the workplace for everyone.
Crawshaw's groundbreaking research explores why abrasive managers resort to interpersonal aggression with coworkers, why they deny their destructive impact, and what individuals and organizations can do to effectively get these bosses to back off and behave in a civilized manner. Exploding the myth that so-called "bully" bosses intentionally set out to harm employees, Crawshaw discovered the exact opposite--lacking the ability to read other's emotions, abrasive bosses are blind to the wounds they inflict. She also challenges the commonly-held belief that abrasive bosses can't change. The book offers hope through time-tested strategies for reclaiming even the most difficult managers to end unnecessary roughness at work.
From the Back Cover
Praise for Taming the Abrasive Manager
"Powerful advice for anyone who works under, over, or with an abrasive manager."
―Bruce Jackson, Ph.D., president and CEO, The Institute of Applied Human Excellence
"Laura Crawshaw has a deep understanding of how to deal with the abrasive boss. The principles and ideas in this book are brilliant and can be implemented by anyone facing an abrasive manager, colleague, or team member. Crawshaw provides a road map on how to stop being a hostage to an abrasive boss and threatening work environment."
―George A. Kohlrieser, professor, Leadership and Organizational Behavior, IMD (International Institute for Management Development), Lausanne, Switzerland and author, Hostage at the Table
"Employee retention is one of the biggest issues that organizations face today, and one of the main reasons people leave is a destructive manager. Based on her many years of researching and coaching abrasive bosses, Dr. Crawshaw offers practical, real-world steps on how to turn this behavior around. You owe it to yourself and those you work with to read this book!"―Jon Peters, president, The Institute for Management Studies
- Item Weight : 1.09 pounds
- Hardcover : 240 pages
- ISBN-10 : 0787988375
- ISBN-13 : 978-0787988371
- Dimensions : 6.3 x 0.9 x 9.3 inches
- Publisher : Jossey-Bass; 1st edition (September 28, 2007)
- Language: : English
- Best Sellers Rank: #961,961 in Books (See Top 100 in Books)
- Customer Reviews:
Top reviews from the United States
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This author has seen the repurcussions of various "solutions" that bullied employees have tried, some which management says they want you to do, but will get you fired and others that management doesn't want you to know about that may work if you have the money and backbone to implement them. Doesn't management know anything about the abusive, abrasive bully's behavior? (Yes.) Why don't they do anything? (Read the book and find out!) When upper management finally acknowledges that there is a problem that may lead to a harassment lawsuit or public embarassment, that's when they call in the author, also known as "The Boss Whisperer" to get the abrasive manager to understand that his abusive behavior is wreaking havoc on the employees, damaging the company's bottom line, hurting the company's reputation as a great place to work, hurting his own reputation and that it's in his own best interest to get with the program and treat others with civility by undergoing extensive counseling--or else. That's the key. The threat of what the "or else" might be to the abrasive manager. The author believes that these abrasive managers are really just humans who were probably abused as children and have never been taught empathy. I guess that's where she and I part ways. I don't think she's been on the receiving end of the likes of my bully. She's interviewed and counseled many a bully, but I don't think she's been in the position of being a financial hostage to someone that powerful. Bullies are cold, calculating, manipulative and use rage as a tool for thier own self-gratification. They learn to "fake" empathy when it suits their purposes toward someone in power who has whatever they need at the time. Other than that one particular statement about abusers not being taught empathy as children, I'll go with the entire rest of the book. It really is a must read, above and beyond any other self-help books for bullying, with the exception of Robert Sutton's book.
This book is a short read. It's only 200 pages long, so there is no excuse for even the laziest reader. If you lead a team of any size, I beg you read this. If you work for someone who makes you miserable, this book is the answer to your prayers. The first few chapters create an easy to understand framework for evaluating the "why" of bad behavior in a manager. And the latter part of the book give practical, immediately useful advice on how to change your or your managers behavior.
It's spot on and worth the few hours it takes to digest this book and put it to good use. Today.
If you like this book and if you are interested in the topic of leadership, you might also like: Inspiring Excellence