List Price: $30.00
Save: $7.47 (25%)
& FREE Shipping
Arrives: Dec 23 - 30
In stock.
Usually ships within 4 to 5 days.
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Ships from Book Depository US
Sold by Book Depository US
Ships from
Book Depository US

Return policy: Extended holiday return window till Jan 31, 2021
For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021. You may be charged a restocking fee up to 50% of item's price for used or damaged returns and up to 100% for materially different item.
FREE Shipping
Get free shipping
Free 5-8 day shipping within the U.S. when you order $25.00 of eligible items sold or fulfilled by Amazon.
Or get 4-5 business-day shipping on this item for $5.99 . (Prices may vary for AK and HI.)
Learn more about free shipping
on orders over $25.00 shipped by Amazon or get Fast, Free Shipping with Amazon Prime
Used: Acceptable | Details
Sold by Janko US
Condition: Used: Acceptable

Other Sellers on Amazon
Add to Cart
+ $3.99 shipping
Sold by: ---SuperBookDeals
Add to Cart
+ Free Shipping
Sold by: Publisher Direct
Add to Cart
& FREE Shipping on eligible orders. Details
Sold by:
Have one to sell?
Loading your book clubs
There was a problem loading your book clubs. Please try again.
Not in a club? Learn more
Amazon book clubs early access

Join or create book clubs

Choose books together

Track your books
Bring your club to Amazon Book Clubs, start a new book club and invite your friends to join, or find a club that’s right for you for free.
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more

Follow the Author

Something went wrong. Please try your request again later.

Taming The Abrasive Manager: How To End Unnecessary Roughness In The Workplace (The Jossey-Bass Management Series) Hardcover – September 28, 2007

4.3 out of 5 stars 24 ratings

See all formats and editions Hide other formats and editions
New from Used from
$15.38 $6.62

Amazon First Reads | Editors' picks at exclusive prices
click to open popover

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
    Windows Phone
  • Click here to download from Amazon appstore

To get the free app, enter your mobile phone number.


Special offers and product promotions

Editorial Reviews

From the Inside Flap

Do you manage someone who is abrasive? Work with someone who is abrasive? Work for someone who is abrasive? You are not alone. Research shows that at one time or another, most of us will work over, under, or with an abrasive boss who is blind to the harm caused by his or her overly aggressive style.

Taming the Abrasive Manager is an ideal resource for managers, human resource professionals, coaches, and anyone who works for or with an abrasive boss. Executive coach Dr. Laura Crawshaw--known as the "Boss Whisperer" for her work in this field--shares her discoveries on how to tame the deep fears that drive abrasive managers to attack their coworkers. In her straight-shooting style, Crawshaw offers invaluable insights gained from her encounters with abrasive bosses in corporate jungles who aggressively defend against threats to their dominance in the high-risk business of survival. These insights, combined with lessons learned from employees and organizations who have successfully reined in their unmanageable bosses, provide realistic solutions that will improve the workplace for everyone.

Crawshaw's groundbreaking research explores why abrasive managers resort to interpersonal aggression with coworkers, why they deny their destructive impact, and what individuals and organizations can do to effectively get these bosses to back off and behave in a civilized manner. Exploding the myth that so-called "bully" bosses intentionally set out to harm employees, Crawshaw discovered the exact opposite--lacking the ability to read other's emotions, abrasive bosses are blind to the wounds they inflict. She also challenges the commonly-held belief that abrasive bosses can't change. The book offers hope through time-tested strategies for reclaiming even the most difficult managers to end unnecessary roughness at work.

From the Back Cover

Praise for Taming the Abrasive Manager

"Powerful advice for anyone who works under, over, or with an abrasive manager."
―Bruce Jackson, Ph.D., president and CEO, The Institute of Applied Human Excellence

"Laura Crawshaw has a deep understanding of how to deal with the abrasive boss. The principles and ideas in this book are brilliant and can be implemented by anyone facing an abrasive manager, colleague, or team member. Crawshaw provides a road map on how to stop being a hostage to an abrasive boss and threatening work environment."
―George A. Kohlrieser, professor, Leadership and Organizational Behavior, IMD (International Institute for Management Development), Lausanne, Switzerland and author, Hostage at the Table

"Employee retention is one of the biggest issues that organizations face today, and one of the main reasons people leave is a destructive manager. Based on her many years of researching and coaching abrasive bosses, Dr. Crawshaw offers practical, real-world steps on how to turn this behavior around. You owe it to yourself and those you work with to read this book!"―Jon Peters, president, The Institute for Management Studies

Product details

  • Item Weight : 1.09 pounds
  • Hardcover : 240 pages
  • ISBN-10 : 0787988375
  • ISBN-13 : 978-0787988371
  • Dimensions : 6.3 x 0.9 x 9.3 inches
  • Publisher : Jossey-Bass; 1st edition (September 28, 2007)
  • Language: : English
  • Customer Reviews:
    4.3 out of 5 stars 24 ratings

Customer reviews

4.3 out of 5 stars
4.3 out of 5
24 global ratings
How are ratings calculated?

Top reviews from the United States

Reviewed in the United States on May 17, 2008
Verified Purchase
8 people found this helpful
Comment Report abuse
Reviewed in the United States on September 17, 2009
Verified Purchase
3 people found this helpful
Comment Report abuse
Reviewed in the United States on September 23, 2013
Verified Purchase
One person found this helpful
Comment Report abuse
Reviewed in the United States on February 2, 2010
Verified Purchase
5 people found this helpful
Comment Report abuse
Reviewed in the United States on September 6, 2015
Verified Purchase
Reviewed in the United States on December 24, 2007
Verified Purchase
4 people found this helpful
Comment Report abuse
Reviewed in the United States on March 18, 2014
Verified Purchase
One person found this helpful
Comment Report abuse
Pages with related products. See and discover other items: quality manager