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Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours 1st Edition

3.0 out of 5 stars 1 customer review
ISBN-13: 075-2063335376
ISBN-10: 0672335379
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Editorial Reviews

About the Author

Anne Stanton started her career in the 1980s, as a programmer working with ancient languages such as Fortran 77, Basic, Turbo Pascal, and Cobol. She then built out her expertise as a master of software applications, consulting, marketing, sales, social media, and grassroots marketing and customer relations. Anne has spent 27 years working with technology and is still passionate about all that it can do to help businesses achieve efficiency and growth. Her most recent focus has been working with the Microsoft Dynamics xRM platform and Microsoft Dynamics CRM software. She was awarded the seventh Microsoft MVP for CRM and has a long-running blog (www.crmlady.com) and Twitter feed (crmlady) on the subject. She has worked with Microsoft Dynamics CRM as a customer, partner practice leader, consultant, and enterprise user since version 1.2, released in 2004.
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Product Details

  • Series: Sams Teach Yourself
  • Paperback: 528 pages
  • Publisher: Sams Publishing; 1 edition (January 30, 2012)
  • Language: English
  • ISBN-10: 0672335379
  • ISBN-13: 978-0672335372
  • Product Dimensions: 7 x 1.1 x 9 inches
  • Shipping Weight: 1.8 pounds (View shipping rates and policies)
  • Average Customer Review: 3.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #1,575,644 in Books (See Top 100 in Books)

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Top Customer Reviews

Format: Paperback
I've only read about half of this book so far, so take my impressions with a grain of salt. This is a reasonable overview of Dynamics CRM 2011. The discussion is quite clear and you get an idea about the functionality of CRM 2011 and how to perform various tasks. I have no complaints about the quality of the author's explanations.

There were some areas I wasn't really satisfied with though. Firstly the author is a bit of cheerleader for the product. I find that annoying in technical books. Another area of complaint is that the book isn't detailed enough. Rival books such as Snyder's Microsoft Dynamics CRM 2011 Step by Step have superior instructions and more detailed walk throughs on how to accomplish certain tasks. I prefer books that have a more hands on tutorial approach, otherwise I don't absorb the information

In summary then this book is a clear introduction to Dynamics CRM 2011, but only an overview. Most topics are only covered relatively briefly. If you want more detailed step by step instructions look elsewhere. Also this is definitely not a book for developers looking to extend CRM 2011.
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