Top critical review
6 people found this helpful
Two star product, zero star customer service.
on January 16, 2015
Two star product, one star customer service.
I did see the reply here, but waited to see if Id ever get another reply to my first or second email to the so-far unsupportive "support" team. I had the single reply from my second email telling me not to email again, that it might take 36 hours to get back to me. It's now been close to a month, so I'm feeling officially just ignored at this point. Too bad, the 1st protector went on well. But it's a 50/50 gamble, and with no phone support, I can't recommend.****
I bought the two pack of Tech Aromor's clear screen protectors, one for my iPad air2 and the other for my mothers. Package came on time, and included everything listed, tho I will mention that the "cleaning cloth" provided was pitiful. It might do for a phone, but trying to use it on a iPad screen was ridiculous. Since I have several on hand anyway, no big deal to me, but others might want to be aware.
No surprises during the first install. It went on smoothly-- no bubbles --and no problems fitting with a smart case or cover.
The second protector however had a small divot/dent the size of a pen tip, smack in the middle of the screen. At first I thought it was a piece of lint or dust underneath the protector, and was confused as to why I couldn't seem to get it up. After getting out my cheater glasses, and giving things a closer inspection I realized the plastic itself was actually damaged. So, kinda sucked, but I figured they had a "100%" Satisfaction Guarantee, and I shot off an email.
A couple days go by without any word, and I went through my spam filter. Nothing. A few more days go by, I make sure I didn't get a ping back. Nope it sent. Few more days. Rinse and repeat. Nothing. And then a few more days....ok. Now I'm kinda irritated. This just IS NOT professional customer service!
Finally today, I forwarded my original email with the heading "Hello??? Any Customer Service here?" And here's where I get even more irritated---more irritated over a piece of generic plastic than anyone should ever become. After waiting close to two weeks for any sign from them, I get a form-bot email back explaining that due to the holidays that they have been so super-duper busy, and they're sorry but it might take 24 to 36 hours to respond to emails. Oh, and please please, only email once. REALLY? I woulda been FINE with 36 hours.I woulda been alright with 48. Truth be told, had i just gotten ANY word at all back from my first email, I would have been ok waiting as long as I did. But now, after being ignored/lost/overlooked or whatever for two weeks, now I need to be patient, 'cause it takes 36 hours to get back to people? For real? Are your products having so many problems that it's overwhelming the staff, or is this just incompetence in staffing? I'm guessing both from my experience.
The final kick in the pants is the paragraph on the pamphlet insert that asks that you please don't go "..contacting the retailer or posting negative feedback!" Noooo, Let them promptly fix it!...just email Customer Support.