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Telephone Collection call Scripts & How to respond to Excuses: A Guide for Bill Collectors (The Collecting Money Series) (Volume 13) Paperback – February 1, 2013
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About the Author
A 27 year debt collection industry veteran, entrepreneur, award winning author, self-syndicated columnist, one of the Top 5 Women in Collections and one of the Top 50 most influential collection professionals in her industry, Michelle Dunn is the author of many books. Learn more at www.Credit-and-Collections.com & www.MichelleDunn.com
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