|Wireless Type||802.11a/b/g/n, 802.11ac|
Zoom Telephonics AC1900 Cable Modem/Router (5363)
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|Frequency Band Class||Dual-Band|
|Data Transfer Rate||343 Megabits Per Second|
|Wireless Type||802.11a/b/g/n, 802.11ac|
|Number of Ports||4|
|Maximum Upstream Data Transfer Rate||123 Megabits Per Second|
About this item
- Make sure this fits by entering your model number.
- Model 5363 combines a 343 Mbps DOCSIS 3.0 8x4 cable modem and an AC1900 wireless router with 4 GigE ports.
- CableLabs certified. Also certified for use with Comcast XFINITY, Time Warner Cable, Bright House, and more!
- Parental Controls - Restrict access to inappropriate and undesirable sites.
- Advanced firewall
- 3 dual band antennas for superior speed, range and reliability
- Combines a 343 Mbps DOCSIS 3.0 cable modem with a 3x3 dual-band wireless AC1900 router and four-port Gigabit Ethernet switch.Certified by Comcast and Time Warner Cable for money saving own-your-modem programs that typically save $8 to $10 a month.
- This 8x4 cable modem has 8 downstream channels, 4 more than 4x4 cable modems. 8x4 gives higher average download speeds than 4x4, even for service speeds below this modem's top speed of 343 Mbps. Broadcom full-band capture further enhances modem speed
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|Shipping||—||FREE Shipping. Details||FREE Shipping. Details||FREE Shipping. Details||FREE Shipping. Details||FREE Shipping. Details|
|Sold By||—||Amazon.com||MTRLC LLC||Amazon.com||Amazon.com||MTRLC LLC|
|Are batteries included?||No||No||No||No||No||No|
|Are batteries required?||No||No||No||No||No||No|
|Connectivity Technology||Wireless^Wired||WLAN, USB, LAN||Wi-Fi Built In, Ethernet||Ethernet, Wireless||Ethernet, Wireless||Wi-Fi|
|Data Transfer Rate||343.0 Mb per second||1.9 Gb per second||1 Gb per second||686 Mb per second||1900 Mb per second||—|
|Item Dimensions||7.5 x 2 x 8.13 inches||9.6 x 8.3 x 1.7 inches||8.6 x 2.6 x 9 inches||6.77 x 1.97 x 6.58 inches||7.69 x 2.25 x 9.5 inches||11 x 10.25 x 2.75 inches|
|Item Weight||1.31 lbs||1.60 lbs||1.50 lbs||1.96 lbs||2.64 lbs||—|
Model 5363 combines a Comcast and Time Warner Cable certified 343 Mbps DOCSIS 3.0 8x4 Cable Modem with a very high-performance 1900 Mbps 802.11ac Wi-Fi Router with 4 GigE LAN ports. The 5363 is certified for money-saving own-your-cable-modem programs by Comcast and TWC. The 5363's wireless networking features are the best in the industry and include 3x3 internal antennas for both a "1300 Mbps" 802.11ac/a radio operating at 5 GHz and a "600 Mbps" 802.11n/g/b radio operating at 2.4 GHZ. Speed and range are supercharged by wireless beam forming for both 2.4 and 5 GHz radios. Beam forming focuses Model 5363's wireless energy on each wireless device. 11ac beam forming is used when connecting to 802.11ac clients. Even better, Broadcom Any Beam is used when connecting to ANY other 2.4 or 5.0GHz wireless client even if that smartphone, computer, tablet, smart TV or other Wi-Fi compatible device doesn't have beam forming technology. Wireless performance is also boosted by Broadcom TurboQAM technology to increase maximum wireless-N data rates at 2.4 GHz to 600 Mbps, 33% over competitors without this feature. Beam forming, dual wireless radios, and 3x3 antennas for both radios provide a significant advantage, especially in locations with interference from nearby wireless networks. Model 5363 is certified by Comcast, TWC, and Cable Labs to support DOCSIS 3.0 and IPv6, operating at 343 Mbps downstream, 123 Mbps upstream. DOCSIS 2.0 and 1.1 are also supported.
You will need to provision it with your local cable provider.
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When I first got the modem, and had it initialized by a Comcast technician. I found the modem speed is between 2 to 4 megabit per second by using the speedtest.net web tool.
I called Comcast and reported the slow speed problem, they told me what I got was a performance grade Internet service, I was required to pay more for next grade of service. But Comcast advertised their performance grade internet speed at 50 mega bit per second via their double play deal.
I called the modem vendor, and they told me to explicitly ask Comcast to re-initialize my modem with firmware update option. I followed their instruction and the speed is between 6 to 60 mega bit per second now. I am satisfied with the Internet speed for more than a month without upgrading my Internet service.
I suspect Comcast is playing the "Ignorance is bliss" game. Your loss is their bliss.
This modem gets similar speeds to Comcast's XB3 modem, but it is more consistent with this modem, especially the WiFi signal.
Setup was relatively easy. It would not automatically activate on Comcast's activation site for me. I had to call them and provide them with the modem's MAC address and serial number. After a few automatic restarts, the modem was up and running in about 10 minutes.
I am using an Obi VoIP device, connected via Ethernet to this modem, and it works fine. I have several phones, tablets, and laptops that are all connected via WiFi to the modem and they all have great connections throughout my three bedroom, two bathroom home. The 5 GHz band doesn't have as good of a range as the 2.4, but that is the nature of the beast and it is completely normal. Devices within decent range have much faster connections over the 5 GHz band than the 2.4.
As of the time of my review, the product description does not mention Guest Networks. The router on this modem DOES have the ability to create guest networks... a ton of them actually. You can create several different guest networks on both the 2.4 and 5 GHz bands and have different passwords on each. By default, the guest networks do not have a password on them when you first enable them, so make sure you add a password to them so people don't leach off of your connection!
There are MANY advanced options available in the firmware, like port forwarding, parental controls, firewall, MAC and IP filtering, bridging, VPN, etc. If you have a specific question about whether or not this modem has a feature, feel free to leave me a comment and I will get back to you. I am not a networking expert but I can look in the firmware for you if you need information about it. See the comments section for how you can block common ad serving sites using Parental Controls.
The firmware interface IS clunky, as others have mentioned. It is a little awkward to navigate at first but anyone who is familiar with router firmware should be okay. Just remember to change the network band on the first page and then visit subsequent pages to edit the settings for that band. To edit the settings for the other band, go back to the first page and change the band there.
I give this modem/router combo five stars, despite the firmware interface. It has so many advanced features and great wireless range. It's nice not to have to deal with a separate router, or pay Comcast $10/month anymore for their modem.
However, this modem/router combo does offer some very powerful features and tools to administer your LAN. Separate SSIDs for the 2.4 and 5Ghz modes, up to 14 distinct guest wifi/LANs (7 per radio). MAC and IP filtering is very customizable. Don't take my word for it. Check out the 142 page user manual in the support section of Zoom's website. I feel like this thing is designed for small & medium sized businesses with all the management features it has. For my home, it is perfect. I get pretty strong signal and performance through solid walls (thank you beam-forming technology).
I needed a router that does QoS and does it right (finally! I have crystal clear, stutter-free VoIP), an all-in-one unit so I don't have to have two DHCP servers between me and the internet, a modem that is universally compatible with my no-name ISP (Access Media 3), future-proofed (343 Mbps), can be mounted on a wall, and can perform in a very dense and congested wireless spectrum (I live in a mid-rise... I have to scroll when viewing the list of WiFi spots). This unit fits all those needs. Plus, the price is about half of a NetGear product that would have these same features.