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The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization Hardcover – October 18, 2005
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From Publishers Weekly
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
"Essential reading for every single person in your organization--even the CEO should read it! Each page contains a nugget that's worth the price of the entire book. Wow."
—Seth Godin, author of Purple Cow
“A concensus is emerging that Innovation must become most every firm's ‘Job One.’ ‘Hurdle One,’ however, is a doozer: establishing a Culture of Innovation. IDEO thought leader Tom Kelley offers a thoroughly original and thoroughly tested approach to creating that ‘culture of innovation.’ Rigorously applying his ‘Ten Faces’ will get the innovation ball rolling ... fast. Bravo!”
— Tom Peters
Critical Acclaim for Tom Kelley’s Previous National Bestseller The Art of Innovation
“Tom Kelley has unlocked the magic box of innovation for corporate America.”
—Bruce Nussbaum, BusinessWeek
“In light of all the books on the market about creativity, it takes a certain amount of chutzpah to call your book The Art of Innovation. Yet Kelley makes a good case.... Practical, clearly written, and highly detailed.”
“On nearly every page, the story of some upstart invention is recounted in patter that's as good as a skilled magician's…. Almost like visiting an IDEO workshop in person.”
Top Customer Reviews
In an earlier work, The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm, Kelley shares IDEO's five-step methodology: Understand the market, the client, the technology, and the perceived constraints on the given problem; observe real people in real-life situations; literally visualize new-to-the-world concepts AND the customers who will use them; evaluate and refine the prototypes in a series of quick iterations; and finally, implement the new concept for commercialization. With regard to the last "step", as Bennis explains in Organizing Genius, Apple executives immediately recognized the commercial opportunities for PARC's technology.Read more ›
However, I wouldn't recommend the book to anyone attempting to build more capacity for innovation into their organization. It doesn't really cover how to hire, use, or retain people in these roles or even how to develop the roles in the people you already have.
Much of the text is also a rolling story - you come away from each of the roles feeling like they must be a critically important part of the team and that the people who have played them are clearly smart people, but unsure of whether it was the role, the person, or both that made the team successful. Or even that the person was more than just a ringside activity on an already creative team.
The personas he describes are applicable to any environment, not just IDEO. They are personas, and not job roles. He makes this very clear. Someone can be a software engineer and also manifest a number of the personas described.
The Ten Faces are:
<strong>The Anthropologist</strong> observes the way people behave with a "beginner's mind" to observe nuances that provide a deep understanding of how people interact with their environment.
<strong>The Experimenter</strong> prototypes, and prototypes again. Often in real time drawing on diverse resources to build and test out ideas. This desire to prototype goes as much for objects as it does for services and experiences.
<strong>The Cross-Pollinator</strong> explores other industries and cultures and then translates what they find into the fields they are responsible for. Cross pollinators are also called "t-shaped" people because they have depth in at least one area and breadth of knowledge in many fields.
<strong>The Hurdler</strong> works to overcome obstacles and roadblocks by outsmarting them. Budgets, adversity, bureaucracies and failures are all challenges that The Hurdler may come up with ingenious ways to overcome.
<strong>The Collaborator</strong> "often leads from the middle of the pack" to bring people together and build new solutions. Collaborators work with teammates, colleauges and even competitors.Read more ›
Not that there's anything wrong with playing Devil's Advocate, but why limit yourself to a single role? You could become typecast as an idea-killer -- a singularly difficult rut to get out of.
Kelley outlines ten other roles -- "Faces" -- that you can adopt when going through the creative process. Anthropologist, Experimenter, Cross-Pollinator, Hurdler, Collaborator, Director, Experience Architect, Set Designer, Storyteller, and Caregiver. Each Face falls into a persona category of Learning, Organizing, or Building.
While no single Face is going to make your ideas any more successful than another, being able to play each role (or assemble a team with a complementary strength in each role) will only increase your chances for success, and make your ideas stronger than ever.
Then Ten Faces also give you an excellent response to that guy (that guy who is no longer me!) who says "Let me play Devil's Advocate a moment..." and proceeeds to rip into your idea and rain on your parade. Simply respond with "Well, let me play Hurdler a moment and tell you how we can get around that problem." or "Let me play Anthropologist a moment and tell you what I've found when observering our customers."
The Ten Faces of Innovation basically gives you the ability to tell the Devil's Advocate to "Go to... Heck."
Most Recent Customer Reviews
The book arrived in great condition. I thought the price was a terrific value.Published 2 months ago by Amazon Customer
It's a very frustrating read. The book is full of "small insights" (aka success stories to back his point), but a "deeper insight" of why that product is successful... Read morePublished 5 months ago by C. Chen
Easy read, very inspirational. Good use of real-life examples that can be applied to every day life.Published 5 months ago by BLUFOX51
I definitely recommend reading this book and teaching its content to others in your organization and life. Read morePublished 6 months ago by Amazon Customer
Excellent information for a world that needs more information. Very accessible and useable content.Published 6 months ago by Amazon Customer