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Thanks for the Feedback: The Science and Art of Receiving Feedback Well Paperback – March 31, 2015
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"Thanks for the Feedback is an extraordinarily useful book. It's full of helpful techniques that can be put to use by anyone seeking to manage an organization, lead a team, engage a business partner, or navigate a relationship.... Stone and Heen have done a remarkable job of showing individuals and organizations how to leverage the enormous value of feedback, one of the most powerful instruments available for human learning."
Surprisingly little attention has been focused on being an effective recipient of feedback. Enter Stone and Heen with a well-rounded consideration of "the science and art of receiving feedback well.” As they write, both of those disciplines are required to receive feedback in productive ways—not only in the workplace, but in personal life as well....the authors do an excellent job of constraining the applications to feedback usefulness while also exploring some of the other ways we can define what "feedback" consists of in our lives.
With a culture increasingly focused on the individual and the self, this book on developing the ability to accept and utilize the input of others constructively deserves a wide readership.
"I'll admit it: Thanks for the Feedback made me unconformable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, Stone and Heen reveal why getting feedback is so hard -- and then how we can do better. If you relish receiving criticism at work and adore it in your personal life, then you may be the one person on earth who can safely skip this book."
~Daniel H. Pink, author of To Sell is Human and Drive
"Thanks for the Feedback is a potentially life-changing look at one of the toughest but most important parts of life: receiving feedback. It's a road map to less defensiveness, more self-awareness, greater learning, and richer relationships. Doug Stone and Sheila Heen have delivered another tour de force."
~Adam Grant, Wharton professor and author of Give and Take
"Imagine an organization where everyone is actually good at receiving feedback. Collective anxiety would be reduced. People would learn and grow. Impossible you say? Thanks to this insanely original and powerful book, maybe not."
~Judy Rosenblum, Former Chief Learning Officer of Coca-Cola, and Founder of Duke Corporate Education
"Startlingly original advice for how to make feedback truly useful."
~Chris Benko, Vice President of Global Talent Management, Merck
"If you want to lead a learning organization, improving the quality of feedback is job one. This book is an essential guide to making that happen."
~Amy C. Edmondson, Novartis Professor of Leadership and Management, Harvard Business School, and author of Teaming
“Learning and HR professionals aren’t the only ones who will love this book. It should be required reading for anyone receiving a performance appraisal -- and anyone who is striving to improve."
~B. Alan Echtenkamp, Executive Director, Global Organization and Leadership Development, Time Warner Inc.
“Accepting feedback at work is important, but in families, it’s vital. This simple, elegant book teaches us how.”
~Bruce Feiler, New York Times columnist and author of The Secrets of Happy Families
About the Author
DOUGLAS STONE and SHEILA HEEN are lecturers on law at Harvard Law School and cofounders of Triad Consulting. They both live in New England.
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Why you may wonder? It is an utter delight (and so uncommon) to hear someone talk of communication as a responsibility of all parties involved. Those that receive feedback must have a framework to interpret feedback given (no matter whether it is done well or poorly by the provider) and this book aids the reader in identifying their own assumptions leading into a review process. It takes some of the pressure off both sides of the equation.
For the receiver of feedback, embracing the realism and hope that this book projects from cover to cover is LIFE CHANGING. I am speaking from personal experience as this book changed my life. This book's effect was not only in my giving and receiving professional feedback but also for my personal life. As an example, I have lost 65 lbs when I applied lessons from this text to my personal life.
I personally enjoyed the audio book version even more as the authors offer through their tone and speech even greater insight. I bought the written version to review favorite passages.
This book (in audio form) after a particularly difficult feedback session that could have destroyed my sense of self and professionalism, probably saved my life. It gave me a lens to interpret what had happened. This book offered a framework to understand why the feedback was so painful and, at the same time, so UTTERLY USELESS despite the givers' best intent. Because of the authority with which these authors write, I was able to take back the power to make sense of the feedback that was offered as I lost my job as a spiritual leader. The feedback didn't have to be what others said should be, think an indictment of personal and professional worthlessness. I was no longer a limited to what they insisted it should be (because that is what they wanted it to be) but instead given the power to use what was offered in helpful ways based on the reframing this book provided. I was able to develop and be a better human instead of being destroyed by the feedback I had received.
To the authors... Thank you Stone and Heen... please know that you changed my life.
I took a leadership class that included a book study from this book. We had to analyze how it applied to our own lives, and it really helped me be introspective and assess my behavior more objectively. The advice offered in this book can improve personal and professional relationships and promote more effective communication and growth.
Learning to do it well is an important skill to develop professionally as a leader.
This book will serve to provide insight on how to better give feedback and how to better receive feedback..
Hope this review was helpful, let me know if you have any questions.
If you've read "Difficult Conversations" you will recognize the writing style of these two, and appreciate the practical, real life examples. A really fun and informative read. This book is written as a guide, a text book and a reference book. I highly recommend.
It covers what constitutes good feedback, how to give it, how to solicit it, and how to deal with the world when you don't get perfect feedback.
The examples in the book were very practical, and the book was clearly written by a team that had lived what it wrote.
I highly recommend this book.