First, the customer service. Like so many others who have posted reviews and countless others who have not, I feel prompted to write a review after having had the misfortune of dealing with the Artist's Magazine "customer service." Perhaps, it would more aptly be termed customer disservice. Essentially, after declining to renew for 2013 (while choosing to continue receiving 2012 issues) the Artist's Magazine failed to send me my remaining issues (November and December 2012). I contacted the Artist's Magazine customer service immediately and explained the situation, to which the representative responded that my subscription had ended, that was it. I wrote back explaining things again and also wrote to Amazon. Amazon responded quickly and reimbursed me for the missing issues, while the AM representative did not respond again. To top it off, the story that the AM rep. told to Amazon and that was relayed to me and the story I was told directly by the AM rep. don't line up. I am still very annoyed about the whole ordeal. I paid for the subscription for two years (20 issues) and only received 18 issues. The company refused to send me what I purchased. Thank you for the effort Amazon and no thanks to the Artist's Magazine!
Also, EVERY single issue came to me damaged and I mean very damaged- torn, crumpled, holes etc. in the cover and throughout the magazine. I mentioned the issue to the customer service rep. and suggested they send the magazine wrapped in plastic, but received no response to my complaint/suggestion.
Customer service is the foundation for any good business, if you continue to take advantage of your customers, you will no longer have any!
As for the magazine content, I have no complaints. There is enough variety to suit most any artist's interest. The magazine has articles about upcoming/important shows, how-to demos, artist profiles, contains images and articles about a variety of mediums (oil, acrylic, pastel, encaustic, watercolor, etc) and genres (portrait, still life, landscape, abstract, etc.) I always found something, usually a few things that I enjoyed in each issue.
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I found The Artist Magazine outstanding. I am looking forward to future issues.Jim, Jimbo, Bailey
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