I was disappointed with this purchase, only because I was looking for a history of the Marriott family and the development of the chain. However, this is a book about the philosophy of Marriott service and a bit too "syrupy" for my taste. It's on the shelf and probably won't be read.
This is a book that every entrenpurenure should read. I also think that each person in elected office should be required to read this book so that they hopefully would get the message. They seek office to serve the people but end up severing themselves.