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Whatever you do, do NOT buy this particular sauna - what I mean is: this particular model number PS2002, with this exact image, colour and size unless you can ascertain that it IS certainly a Therasage PS2002. I made the huge blunder of trusting a seller (Mega Distribution International) claiming to be selling the Therasage PS2002 (dimensions, weight and Model number all stating PS2002) and then receiving a generic knockoff that has nothing to do with the Therasage technology. No tourmaline panels! In fact, I have found that the same seller has another listing for the exact sauna, only a blonde lady in the picture, selling at $229. Upon being contacted, they continue to argue that they have sold what was on the picture and do not acknowledge or respond to the fact that it is listed as a Therasage!!!! The case is now with Amazon but do not trust the claim it is a Therasage until it has been confirmed. Too many people scamming others, unfortunately. I would not be surprised if I was told it is the same group under different names. I will buy Therasage only from them, directly. Sadly this does not do much for Amazon when people blatantly cheat others.... So, buyer beware! It is not an insignificant amount of money to be shelling out.
Dec 4 - Update is that Amazon has refused to acknowledge that the item promoted is NOT the item that is, in fact, sold. They keep repeating that one is eligible for refund if the item is different from that is on the listing and this is precisely the case with the one I got from Mega Distribution International but they will not acknowledge it. The fact that the item I received weighs 15lbs vs the advertized 31.8lbs, is considerably smaller, is not a LARGE, BLACK Sauna but is brown and is certainly not manufactured by Therasage does not seem to matter.
So certainly do NOT buy these saunas unless you want to pay for a very odorous and flimsly item that is NOT the solid Therasage.
It's like ordering an egg and getting a lemon!! No pun intended!
I am surprised by the inability to escalate an issue at Amazon - you will get the same copy and pasted response from a call center. This is the first I have encountered this issue in many years but when one is spending this amount of money, there is no excuse for dismissive attitudes.
Therasage has been informed, however, that their name is allowed to be abused by Amazon even though they have been informed that these advertised saunas are generic models not anywhere close to the original.
Sadly, you cannot be certain that buying a Therasage sauna off of Amazon is in fact, a Therasage Sauna. I purchased what I thought was a Therasage sauna about one month ago from a company that was called something like "I Shop Happy" and it was fulfilled by Amazon. When I received the sauna and began setting it up, I noticed an overwhelming chemical odor coming from it that could best be described as a combo of burning tires and plastic. Within 30 minutes of being around it, I had a horrible headache. I thought perhaps it required a few days of off-gassing for the odor to disappear. I left it open in a separate room and ran it for 30 minutes over a five day period. At the end of five days, the odor had not dissipated in the least. I had heard wonderful things about Therasage as a company and found it hard to believe that this sauna had come from them. I contacted the company directly and they informed me that there should be no off-gassing required from their saunas. They said that the company selling it on Amazon was not an authorized distributor and that they had been trying to contact Amazon (to know avail) to get to the the bottom of the problem. They instructed me to send the sauna back and that they would gladly honor the price I paid as well as free shipping. They also said that they would open up the sauna they were planning to send me and run it in their warehouse for a few days to make certain there would be no odor. I did indeed send the one I had purchased on Amazon back and true to Therasage's word, they sent me a wonderful sauna that is virtually odorless. In order to have your sauna guaranteed, I would be directly from Therasage as opposed to Amazon.
I was really in the market for a low emf infrared portable unit. I've been battling cancer naturally, and knew that these units literally kill and dramatically weaken cancer cells (among other wonderful things) and are used for cancer treatment purposes in Japan and Germany. Upon reading all of the reviews here and the dubious units being sold, of course I was more than cautious. I knew that Living Essentials had a pretty good reputation and wrote them and confirmed with them, that they are an authorized dealer and they even told me I could contact the manufacturer if I wanted. I didn't, and felt ok about purchasing the product and I'm so glad I did. I got the unit and the only paperwork inside was a packing slip that showed shipping from Thersage to Amazon. Good sign. It is a black unit with the Thersage emblem. Of course I set it up immediately upon receipt and used it. How awesome it is. The main thing that stood out to me was about 20-25 minutes in, I felt a LOT of tingling/popping under the my left arm pit. That to me was a good sign because I felt that the infrared waves were killing cancer and my lymph system, being stimulated by the oxygen flow, was flushing the debris and dead cells out. It has gotten less and less each day and I've known that the tumor was dying because I was diagnosed with breast cancer and the tumor was shrinking because I can do self-exams to confirm this. I did of course radically change my diet and do great supplementation.....but this unit is amazing. What I got was the real deal, without a doubt. I have used the unit on level 4 for 30 minutes, then done an additional 15-30 minutes on level 5. Yes, that's a lot but I'm pretty detoxed and my body can handle it with no problem. Cancer treatment centers in Japan do the treatments twice a day if the patient can handle it, and they use a lot less chemo as a result as an adjunct therapy. Words cannot express how satisfied and happy I am with this unit. I will continue to use it everyday for a while. I am a "non-sweater" as well. To be honest, I don't start sweating until 30-35 minutes in either, and to me, this is important, but not as important as killing cancer, candida, a biofilm leftover from a bad root canal (which is also getting better and better with each passing day), viruses, etc......Even when I worked out a lot, I wasn't much of a sweater, and 9 days in to using this unit, I'm still really not. This will get better with time is what everyone says, that's fine with me. I'm still getting great benefit from using this unit. Be sure to look on the vendors on the right hand side and click onto Living Essentials in order to ensure you are getting a legitimate unit. And you'll save almost $200 by not having to purchase elsewhere. This by far, is one of my top purchases I've ever made!