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Be sure it IS a Therasage - I have been scammed.
on December 3, 2013
Whatever you do, do NOT buy this particular sauna - what I mean is: this particular model number PS2002, with this exact image, colour and size unless you can ascertain that it IS certainly a Therasage PS2002. I made the huge blunder of trusting a seller (Mega Distribution International) claiming to be selling the Therasage PS2002 (dimensions, weight and Model number all stating PS2002) and then receiving a generic knockoff that has nothing to do with the Therasage technology. No tourmaline panels! In fact, I have found that the same seller has another listing for the exact sauna, only a blonde lady in the picture, selling at $229.
Upon being contacted, they continue to argue that they have sold what was on the picture and do not acknowledge or respond to the fact that it is listed as a Therasage!!!!
The case is now with Amazon but do not trust the claim it is a Therasage until it has been confirmed. Too many people scamming others, unfortunately. I would not be surprised if I was told it is the same group under different names. I will buy Therasage only from them, directly. Sadly this does not do much for Amazon when people blatantly cheat others.... So, buyer beware! It is not an insignificant amount of money to be shelling out.
Dec 4 - Update is that Amazon has refused to acknowledge that the item promoted is NOT the item that is, in fact, sold. They keep repeating that one is eligible for refund if the item is different from that is on the listing and this is precisely the case with the one I got from Mega Distribution International but they will not acknowledge it. The fact that the item I received weighs 15lbs vs the advertized 31.8lbs, is considerably smaller, is not a LARGE, BLACK Sauna but is brown and is certainly not manufactured by Therasage does not seem to matter.
So certainly do NOT buy these saunas unless you want to pay for a very odorous and flimsly item that is NOT the solid Therasage.
It's like ordering an egg and getting a lemon!! No pun intended!
I am surprised by the inability to escalate an issue at Amazon - you will get the same copy and pasted response from a call center. This is the first I have encountered this issue in many years but when one is spending this amount of money, there is no excuse for dismissive attitudes.
Therasage has been informed, however, that their name is allowed to be abused by Amazon even though they have been informed that these advertised saunas are generic models not anywhere close to the original.
Again, BUYER BEWARE!