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This is Lean: Resolving the Efficiency Paradox Paperback – November 1, 2012
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"Rebound" by Kwame Alexander
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The thing that I think most miss, is that this (LEAN) is far more than process improvement. This book points out a few interesting subtleties that are often missed. These are generally associated with vision, goals and the why's. For instance a company may want to achieve higher customer satisfaction. Often that is their goal. They try and miss and don't know why. The book suggests that LEAN should be the destination and that higher customer service (as an example) is a side effect of becoming a LEAN organization. This is true. The sutler point is that organizations need to shift how they think about approaching change. I think the book just barely touches on that and I wish it did more in that regard.
Because we are often process and outcome focused, organizations often miss huge opportunities. I love what I do because I help organizations learn how to focus on those things that are really important and not the shiny things all around that are easy to go after yet net little long term results.
I recommend that leaders of organizations that feel that they often struggle or can't seem to meet market demands, read this book....as a start. It also makes a great book club book for conversation starters.
I thought the early discussion of flow efficiency versus resource efficiency and bottlenecks, oversimplified and perhaps slightly misrepresented TOC.
However, later discussion contextualized and clarified so much of how to understand Lean and the TPS that I am forced to give it five stars.
This book teaches you some of the concepts of Lean, but much more importantly teaches how you can understand other works about Lean.
I'm definitely rereading this book.
Thanks for providing so many useful metaphors too - a truly great read and a nice digestible length!
Don't read this to become able develop a lean organization. Read this book as your first book about lean to understand how you should begin your learning process.