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This is Lean: Resolving the Efficiency Paradox Paperback – November 1, 2012
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The thing that I think most miss, is that this (LEAN) is far more than process improvement. This book points out a few interesting subtleties that are often missed. These are generally associated with vision, goals and the why's. For instance a company may want to achieve higher customer satisfaction. Often that is their goal. They try and miss and don't know why. The book suggests that LEAN should be the destination and that higher customer service (as an example) is a side effect of becoming a LEAN organization. This is true. The sutler point is that organizations need to shift how they think about approaching change. I think the book just barely touches on that and I wish it did more in that regard.
Because we are often process and outcome focused, organizations often miss huge opportunities. I love what I do because I help organizations learn how to focus on those things that are really important and not the shiny things all around that are easy to go after yet net little long term results.
I recommend that leaders of organizations that feel that they often struggle or can't seem to meet market demands, read this book....as a start. It also makes a great book club book for conversation starters.
Thanks for providing so many useful metaphors too - a truly great read and a nice digestible length!
Division of Lean into Flow Efficiency and Resource Efficiency is an extremely useful structure that brings clarity to the Lean and provides insights of how to manage intrinsic conflict between them.