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Showing 1-1 of 1 reviews(Verified Purchases). See all 5 reviews
on May 19, 2011
I wanted to like this washer/dryer so bad. I tried. When I received it the dryer was not working correctly. It would shut off anywhere from 10-45 minutes into drying leaving very wet clothing. It took about 4 weeks for Thor Appliance to get it repaired. It worked for a while and now the dryer won't heat up at all. It's now 5 1/2 weeks of trying to get Thor Appliance to repair it for this problem. Most of the time they don't even respond. It's been broken longer than it's been working. If they got someone out here right away to repair it this would have been a whole different review but they just seem to ignore the whole problem. After all, they already have my $1300. At this point I just want to return the item but I can't seem to get a response from them. If this machine worked it would be OK but I seem to have a lemon and I seem to be dealing with a lemon of a company. (they are always very polite, but very surprised that the machine is still not working - clueless?) So buyer beware. I gave them 4 months before I wrote this review in hopes that they would redeem themselves because I really did not want to write a bad review.
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