I bought this item (in XL) a year ago in April. I don't use it that much as I bought it mainly to transport to kids to college and back. Each time that I have used it it has leaked if there has been rain. The last time I used it there was standing water in it when I arrived at my son's college. I had a roll of paper towel in the car and tried to soak up the water, but after going through over half the roll and still having water in the bottom I realized that I would not be able to use the carrier anyway because there was rain forecast for the drive home. Anything I put in it would be soaked by the time I got home. Let me tell you that before buying this item I had a cheap collapsible carrier. It NEVER leaked.
I contacted Thule. They told me and I quote "Please understand, these boxes are weather resistance, not water proof. If you drive through a pretty good rainstorm, you're most likely going to have some water get into the box." Unbelievable! Apparently you can assume that you will have water in your carrier if it rains. Given the distance I travel to take each child to school, it would be the exception if I didn't hit a rain storm or two at some point. I asked for a refund and Thule denied the request.
Do not buy this product unless you can put things in the carrier that you don't mind getting wet. I would also like to add that the first person I spoke with at customer service for Thule told, if our products leaked at all we would be out of business. He told me that Thule would replace the carrier after I filled out a warranty form. Apparently, there is confusion at Thule as to whether it is acceptable for their carriers to leak.
- Amazon Business : Save 25% off first $200 of business supplies. Register a free business account
