Top critical review
3 people found this helpful
Great Look & Feel - Poor Tread Quality
on December 23, 2014
I first want to say that I LOVED, I'll repeat, LOVED these boots. Unfortunately I've owned 2 pair in the last 4 years and have only gotten 1 year of use from each. The problem? The rubber tread. Each pair was worn down so badly that holes began to emerge, making the waterproof utility of the boot obsolete. The problem is that there is no barrier between the rubber tread and the insole...meaning if you step on a nail, etc. it would go through with absolutely no problem. Picture the material that makes a basic Halloween mask; that is the thin rubber that keeps your insole from the outside world.
That wouldn't be such a problem if A.) the treads were repairable by a cobbler or B.) if customer service was helpful. They are fantastic boots and look sharp when they aren't full of holes. Once the tread begins to wear you have no option but hope that Timberland will replace them (possibly due to defects) or trash them. I've been told by different cobblers that these types of tread are not repairable and to try to reach out to the manufacturer, in this case Timberland customer service. I spoke to 2 different people; the first person at the help desk almost made me laugh while the 2nd transferred me back to the main auto-attendant menu, only for me to get transferred all over again. The first lady at the help desk said that because the tread wore away the warranty would not be applied...leaving me in utter awe as that was the part of the shoe that had failed on me twice. I relayed what the cobblers had told me and she informed me that Timberland does not repair shoes. I tried to go the next step...as in what does everyone else do if they have shoes that neither cobblers nor Timberland can fix. Her answer was to throw them in the trash. That would be fine except for $150, or roughly $300 in 4 years, I shouldn't expect to completely throw away a pair of boots. I've owned Red Wings, Wolverines, etc., and granted those were work boots, but boots and the Timberland name should imply quality and longevity. At the very least a helpful recommendation on how I can get them back to their original self again.
I wish I could give these a great review as I truly loved the look, feel, and functionality of these boots in rain or snow. I've walked miles and miles with great comfort. But the tread just doesn't last...and I would give a 5 star review if it wasn't for 2 pairs doing the exact same in a short amount of time. I'll unfortunately be looking for the same style of boot from a different company that provides products that will last. Bad taste in my mouth regarding this model and Timberland in general.
*If the tread were more durable I would be a returning customer for life*