Top positive review
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After 2 days of working with TomTom, LIVE finally works and the unit is awesome, but there is a catch
on October 19, 2013
OK folks, the reason the price is so low is because these units were found in a warehouse in 2011 somewhere and being sold now, at least that is what my packaging looked like. The unit was "new" but the package has a new SKU sticker over the old one and was from their 2011 packaging - so who knows? Anyway, I hooked it up to the laptop and TomTom recognized the device and the serial number, updated it and accepted the Lifetime Maps code that came with the unit. All good. However, in the car upon turning it on and routing my trip to Boston, my "free 1 year subscription" of LIVE services which includes the HD Traffic (the reason I bought this) was not working - and the message on the GPS was "My subscription may have expired" so, I went back to my house and tried to run the update again - and instead, I would have to purchase a $59.95 LIVE Services package in order to utilize the LIVE features. So, I called TomTom and surprisingly got a live tech pretty fast on the phone.
He told me my device did not come with the free subscription. I told him it was right on the package the unit came in. He proceeded to email me a case number and link and had me take a photo of the package and upload it to them - which I did while I made him stay on the phone to be sure he received it - which he did. He said "it would take less than a day" So, I went ahead and drove to Boston and used my Google Maps app so I could at least keep watch of traffic. It was rather annoying that without a subscription, this unit has no traffic or other features - so in my mind, I now know that it will be $60 a year for the LIVE services going forward after the 1st year. OK, thats $5 a month - another thing to note is that the LIVE services are based on ATT's cell network - which around here isn't that great.
After 24 hours, the unit still did not have the LIVE services and it was really bothering me - I e-mailed TomTom using the case number a couple of times with no response. I called TomTom and a rude tech told me that "they have up to 48 hours to fix the issue and that they are still within that 48 hours, and I just have to wait" She would not give me any other details or let me talk to anyone else. The second day passed and still no LIVE services. I actually did an RMA to Amazon to return the unit, totally frustrated and feeling like I have been ripped off, got a unit that may have been refurbished and shipped in an old package and was not registered in TomTom's database. I went to Best Buy and bought a Garmin nuvi 2757 LMT which out of the box had traffic and a nice interface.
Sometime around 3pm the next day I got an e-mail that the LIVE services had been activated. Curious, I figured I would try the unit one more time before shipping it back. The LIVE services kicked in and I drove from Boston to Hartford. I was pleasantly surprised at the HD Traffic. It was amazing. The other LIVE services worked well also. It was much better than the Garmin Traffic, even the Live Traffic they have using my Smartphone. I was impressed with the TomTom
Also, if you are considering a new 2013 Garmin, they took out the dashboard feature for some dumb reason - so you can only see one marker at a time when driving on a route - so you have to choose just one display marker between time remaining, miles remaining, time of arrival, temperature, current time etc. Only one of these displays on the screen and to change it you have to touch the screen (while driving) and choose just 1 of them - no more custom Dashboard - how disappointing and stupid to not allow a customer choose how they want their GPS to work, On this Tom Tom, it displays everything on the route and you can customize your dashboard.
So I am keeping this unit. Its 4 stars and not 5 because of the hassle getting it going and you can tell the design and interface is 3 years old and the web site is not that great. The old web site you could actually run your unit, enter your addresses, etc. Another reason is the $60 a year you must spend to make the unit useful, the catch I didn't realize. But its the best $5 a month if you depend on your GPS like I do. It's other LIVE services like Trip Advisor, Gas prices, Yelp - all really cool.
Overall, if you need to the most accurate LIVE traffic - its the best out of all of them out there. I don't know why TomTom doesn't put LIVE services on their 6" model - or have it as an option - it would be nice to have that available. For me, this particular GPS unit is the currently the best solution for my needs - a lot of driving to areas that are prone to traffic here in the Northeast.